I had a very disappointing experience with 20 Orange Spa regarding their billing and overall…read moreprofessionalism. I was charged a $140 no-show fee after missing an appointment. While I understand that many businesses have cancellation policies, this was never disclosed to me at the time of booking. There was no clear mention--verbally or otherwise--that I would be charged the full cost of the visit if I did not show up. Only after the charge was processed was I informed that this is part of their policy. Transparency is critical in any service-based business, especially when it involves significant fees. Failing to communicate such an important policy upfront is unacceptable and misleading. In addition, the way the situation was handled reflected poorly on the business. The staff came across as inexperienced and lacking professionalism. Instead of addressing the concern in a clear and customer-focused manner, the interaction felt dismissive and unstructured. Overall, this experience left a negative impression. Clear communication, accountability, and professional conduct are essential, and unfortunately, those standards were not met here. Better off looking into other well established spas in the area

I have been to 20 Orange Spa several times and received 3 different treatments including a deep…read moretissue massage, sauna and cold plunge and their men's facial. My experiences at 20 Orange are on par with spa experiences I have had at high-end spas all over the world. I really like this place and think it is the best spa in town! Location: they are located right in the heart of downtown Wilmington between Front St and the river walk. Their facility is really high-end and if not the nicest Pricing: they add the gratuity into the price of the massage, so you don't have to deal with tipping. Everything is included in the price of the service. Also, they provide tokens for parking,so no worrying about time on a meter! Facial: They do a facial designed for men where you get to choose the treatments you want. It is basically a prix fixe menu that you pick a treatment from 3 separate categories (exfoliant, mask & massage). I added a picture of the facial menu. Hannah did my facial and it was awesome! Sauna & Cold plunge: they have this large private room that you have all to yourself with both an infrared sauna and cold plunge. I loved the transition from the sauna to the plunge. It left me feeling rejuvenated and alleviated chronic pain and soreness from working out. Massage: I did a 90 minute deep tissue massage with JC. What a great massage, Jc knows what she is doing! And is a deep tissue master

Only spa I could find in Wilmington open on a Sunday. I wanted myself and fiancé to have a…read morewonderful facial and absolutely received it here!

Pressure too much asked twice, burnt me with super hot water. Pressure actually hurt me. They did…read morenot do our heads or scalp. Short changed us 10 minutes. Would definitely not do this place again.

In 1 visit Amanda was able to identify and relieve the source of my chronic low back pain. I walked…read moreaway with immediate relief from the pain and a plan for self care techniques I added to my daily yoga practice, BONUS! I highly recommend Self Love Club for everyone, chronic pain or not!

Amanda is the best! She takes time to work on you and I feel so much looser after several…read moreappointments. She has really made a difference in how I feel and move

Great couples massages with Jennifer and Jalen!! It was clean and inviting and the massage was…read moreamazing.

There is zero wiggle room for the cancellation policy. I…read morewould have loved to experience Shine On, but the morning of my appointment I was nauseated and vomiting. I called and was told I'd be charged the full cost of my appointment, nearly $100 and that they could reschedule me. Not sure I'd want to reschedule if they expected me to show up vomiting. What if I'd had Covid? Seems very dangerous for their employees and other guests. So beware of that. Their owner texted me and accused me of threatening their receptionist. I was probably a bit rude before I was hung up on, but I certainly did not threaten anyone. I'm sure this is a very lovely massage place. The other reviews reflect that. That being said, I thought others should know that there is zero wiggle room for the cancellation policy, which could mean spreading sickness to employees and customers.

One of the best massages I've had in years - no wonder why this place is rated so high on Yelp…read more Prices are reasonable for the services offered and I definitely felt like my massage was tailored to me and my needs and not just generic. The inside is cute while you wait & the staff are super friendly. Will be back!

I had a wonderful massage and I believe she got out a lot of the knots in my upper back. Very…read moretalented and used the pressure I asked for. Hot stones and aromatherapy is included, which is a lovely addition. My ONLY issue with this business is not honoring an E gift card one year. I purchased a few gift cards from them and I feel that this small business is definitely doing well enough (opened a second location) to honor gift cards past one year. I would suggest not purchasing gift certificates from them or for other people as gifts.

My partner, Tema, and I have had massages all over the country and for decades. We are each very…read moreactive and work at keeping our bodies healthy enough so they do not limit what we do. I am also a 61-year old competitive tennis player and basketball referee, so I routinely have muscle issues (calf, neck, back, shoulder, to name a few). Tema and I have NEVER experienced a massage therapist as skilled and helpful as Kristen/Wellness Massage. I believe this is only my second review on Yelp, and I am happy to use it to recommend Kristen. She has a deep knowledge of the anatomy and body, and can recommend stretches, etc., so you can continue to enjoy the relief you feel when you leave her table. And her prices are so reasonable (too reasonable in my opinion!!). Schedule an appointment with Kristen right away - you will not be disappointed!!

From the owner: Kristen Dempsey, owner of Wellness Massage, is a nationally certified massage and body work…read moretherapist (NCSL #1866, NCTMB # 294498-00). She has been practicing professional massage therapy since 2000. Her specialties include techniques known as muscle stripping, isometric stretching, cross fiber friction, M.E.T., compression, trigger point release, cryo and heat therapies as well as muscle referral release. She is also a certified Fertility Massage Specialist, who can offer an holistic alternative to encourage conception.

OMG, this was one of the most outstanding experiences I've had at a spa (I've been to dozens and…read moredozens) 2 hour massage with Trish, I never needed to inform her to lighten up or add more pressure, as if she just knew, intuitively, WOW! . I've had many types of massages for the last 45 plus years, this one was in the top three. I then had a complimentary introduction to a facial with Karen. Every detail was explained, product, effects, ingredients, etc., again, WOW! Studio was squeaky clean, inviting, comfortable, and thankfully sooooo quiet, only the light/soft sounds of very soothing spa music/sounds piped in at the perfect volume. Lighting dimmed to absolute perfection. Yelp only allows 5 stars, these folks exceeded that. I'll be returning hopefully monthly with my other half so we can have a relaxing spa day, or half day, together. If you go to RELAX!, you will NOT be disappointed.

This was my first visit to this facility, and won't be my last! Chrissy was fantastic and gave the…read morebest massage I've had in my life. Will definitely return when in town.

My fiancé and I had a couples massage. It was incredible. We both did deep tissue and felt so…read morerevived after. Breathing the salt was wonderful! Thank you Julie for working out all of my kinks. I wish I lived closer so I could come see you more often!!!

Terrible massage and customer service. I have had never had a worse massage and when I tried to…read moretalk to the owner they were the worst about it. Their only suggestion was to try a different person next time. Their masseuse literally couldn't stop putting their fingernails into my back no matter what I said. Never had an experience like it. Both bizarre and horrible. I'm pretty sure most of their reviews are fake.

Andrea gave an outstandingly serious Swedish massage! She hit all the spots I needed worked out…read more Developed a treatment plan for me. Asked extensive questions about my needs and really listened to my responses. I felt great before the massage was even over. I feel even better this morning after!

Love Andrea! Have had a few prenatal massages with her! She is supEr sweet and talented and is…read morealways sure to make sure you are comfortable!

Tricia is Awesome! She is very thoughtful and attentive to your needs. The Accupuncture is amazing!…read moreThe below review by this person named thumbelina has got another business confused with Tricia. That is NOT what Oriental Medical Therapies and Tricia are about. This place is very zen, peaceful, and relaxing. Highly recommend!

Poor excuse for a therapeutic salon. Not very professional and not busy except for a few men in and…read moreout. The asian young girl, who looked 13 did not speak any English. We wanted accupuncture on our feet They couldn't do it."no do no do today" So I asked for reflexology, they no do no do, either. Told us to come back Tommorrow ? "Boss gone boss gone". How about we come back never. They didnt like women here.