Had a very disappointing experience. The technician tuned and cleaned the piano while clearly…read moredistracted, spending much of the time arguing on the phone. Not only was this unprofessional, but he also wants to charge full price despite the mistakes made. I reached out to the company multiple times to have the issue corrected, but they missed two scheduled appointments. They claim to have sent confirmation emails, yet none were ever received. During our conversation, the technician even stated that he never wanted this job but had to do it because it was his family's business. He has since sent combative text messages regarding his own performance and is now demanding an additional $299 to come back and service the piano. If you want your piano serviced correctly and professionally, I'd strongly recommend looking for a different company.

Today my upright piano was tuned and deep cleaned by Clare's Player Pianos and I could not be…read morehappier with the experience and the outcome. My tuner Duncan was prompt, friendly, and knowledgeable. My piano sounds better than ever - the tone, the feel of the keys and the shine are all wonderful.

He's tuned our pianos at our church for 10 years and does excellent work. A very conscientious…read moretechnician. I can recommend him highly.

From the owner: Standard tunings are $140. I can fix minor repairs such as sticking keys at $40/hr. 40 years…read moreexperience.

I found Cy when I submitted a Yelp request for quotes for an upright piano tuning service. Of all…read morethe responses I received, his provided the most detail regarding his availability and his standard tune pricing was by far the most competitive. Cy continued to impress by promptly replying to my text messages, giving me a couple of days and times to choose from, and showing up exactly when he said he would. I couldn't be more pleased with his services -- his decades of experience showed as he knew all about my piano, what it needed and how to keep it maintained. Do not hesitate to reach out Cy!

I am so amazed with the incredible piano tuning Cy performed on my piano today! My beautiful baby…read moregrand now sounds better than ever, and for a very reasonable price. Cy's an absolute wealth of information and musical background. It was such a wonderful experience and I'm so grateful to have selected Pianos by Cy for this service!

We had obtained a piano for free from a local church. After cleaning it up- we scheduled for Jeff…read moreto come and tune it for us. He was extremely knowledgeable and honest. Jeff let us know that the piano had not been properly taken care of over the years and unfortunately, just wasn't really worth saving, though he would do whatever we wanted to try. I appreciate his honesty in not costing us thousands of dollars. He let us know that when we are ready to buy one- he would be happy to do a pre-purchase inspection. We will definitely be calling on his services again when the time comes.

From the owner: Concert piano technician. Full piano repair, tuning, and rebuilding.read more

I have been a customer at the Killeen store for several years…read more I had some repair work done and the guy at the register misspelled my name. I told him that my name is misspelled and I would like it corrected. He not only didn't correct his mistake, he acted like it was no big deal. I went today to pick up my guitar and said the same thing. This other guy wouldn't correct the error either. He said that my account would have to be deleted and that I would have to have a new account. I'm a 100% Disabled Veteran with over 40 years of Federal Service in my middle 60s and I don't understand treating paying customers like this! It's just wron!

Absolutely blown away by the customer service we received at Guitar Center today --specifically…read morethanks to Lane. It's honestly rare these days to come across someone so knowledgeable, patient, and genuinely invested in making sure customers walk away confident and satisfied. Lane went above and beyond to ensure we had all the information we needed to make the right decision, taking the time to explain our options thoroughly without any pressure or rush. We've shopped here before, and without naming names, let's just say the experience hasn't always been this smooth or helpful. Had we encountered Lane the first time around, we would've been spared from making an uninformed decision that ended up costing us in the long run. His professionalism, attention to detail, and clear passion for what he does completely shifted our perception of the store. If every employee brought the same level of care and service that Lane did, we'd never think twice about where to go. Truly a standout experience--thank you, Lane!

Very kind, professional and easy to work with! Quick response time with a very good price.read more

These guys were awesome. Showed up on time. Quickly got my baby picked up and moved onto the truck…read more They made sure to secure it safely without scratches or any other damages. They were helpful to get me setup in my new home. Appreciate them very much!

While this is not a review of the gallery, it is a review of the piano movers who recently moved my…read moreYamaha. I was actually looking for piano movers, and Steinway didn't surface. Since their gallery is fairly close to my home, I called them and asked if they moved pianos within a home. They do provide this service, and I hired them to move my piano. I found the movers to be very knowledgeable about my piano. In addition, they were very careful and professional. I'm so happy I chose them. If you need to have a piano moved, consider calling Steinway first.

First off, I cannot believe there aren't any reviews for this store! When I went, it was filled…read morewith people testing out the pianos. I guess I'll be the first to put in a good word for this piano gallery. Before I went, I had research a bit about pianos. I read that Steinway was elite, superior, etc., etc. Of course, any company looking to lure in prospective customers will give that pitch. It wasn't until I actually took some time to go to the gallery that I saw: it's not just a sales pitch! It was refreshingly true. The gallery is open, but still has a lot of pianos and good varieties of pianos and keyboards alike. The gallery is thouroughly organized with an open room for upright, baby grand, and grand pianos that are not Steinways (such as Yamaha or Kawai), a room exclusively for Steinways, a back room for recitals complete with concert Steinway grands (painstakingly beautiful instruments... drool...), and a room for electronic keyboard and such. Nice! There was no confusion as to where anything was located. Stars, stars, and more stars for that, Steinway Gallery! The service was also excellent. I went in and tested out a few pianos to compare sounds. After a short while, the manager himself (Matthew Bird) spent a great deal of time to explain EVERYTHING about the pianos- I mean everything. He explained the manufacturing and how it affects the sound, the country of origins, the different brands and their unique idiosyncrasies, what truly makes Steinway pianos the most elite, and even told stories about how the wood itself is chosen for different pianos. He spent a good hour and a half (if not MORE) explaining all of the questions I had. He even test-played the pianos for me (because I am a bit shy test-playing them myself). He was kind, talkative, and patient. He showed me the recital room (there was a recital in progress so I couldn't test the insane 9 foot concert grands... Oh well) and the Steinway room. I was able to test out several Steinways and he explained the years when they were built and how each might sound different due to its make. Very, very thorough. I didn't feel odd or pressured to purchase anything at all. I also didn't feel watched or uncomfortable. I don't think anybody in the store did; there were other people in the store testing pianos, which is actually uncommon in many music stores these days, sadly. So even though the gallery may look intimidatingly elite and expensive, I found it to be a very relaxed place that conducts business with dignity, patience, and concern for the customers' needs and questions. I definitely would like to go there again and I walked away understanding the make of pianos and Steinways much better.