Don't do rent to own here if you think that you'll ever have an emergency that will put you short…read morefinancially. I needed an extension of 4 days and they couldn't do it, after never having missed a payment and always being on time. And let's not forget how rude this "Andrea" person is that works the counter. It's much easier to either take your money elsewhere or pay cash outright so you don't have to continue doing business with these people. Maybe the employees at other stores are a little more professional and forgiving, but my particular store SUCKS.

We had a wonderful experience changing from ATT to T Mobile. Hillary is amazing! I am so pleased…read morewith my decision to switch! She was so helpful and made switching a breeze! She made sure we got everything taken care of and that we understood everything before we left the store! I would and will recommend t Mobile to everyone I come across that is looking for wireless service!!! I am so happy to finally have found a place for wireless service that doesn't just treat you like a bill but treats you like a friend!!! LOVE IT!!!!

I left one star bc there is no option for zero. Lanie has…read moregot to be one of the rudest, has the most HORRIBLE people skills, was a smart ass and even cursed at me!! I have NEVER received such treatment as a CUSTOMER!! I asked how we could remedy this situation and she asked me to leave and said nothing she could do! I went to buy a charger but they did not have the "apple" charger. Sometimes this presents a problem for apple devices so we specifically asked about this problem. We were assured the charger would work. Fast forward 3 days, the charger only works half the time. Went to the T-Mobile store to return or exchange it and they didn't want to accept it. We even plugged it in to prove it and they seen it for themselves but still refused to exchange it. I would advise anyone to NEVER go to this place for service bc all they want is the sale and provide NO CUSTOMER SERVICE!! It'd be worth the drive to go to a REAL T-mobile store where people actually are vetted for their position and are schooled on how to treat people!