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    Mountlake Acupuncture & Herbs

    3.7 (7 reviews)

    Services - Mountlake Acupuncture & Herbs

    Acupuncture

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    11 months ago

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    Acupuncture Center

    Acupuncture Center

    3.7(9 reviews)
    6.0 mi

    Absolutely frustrating. I told them my job was on call before scheduling. He had me come in. Did an…read moreevaluation and THEN told me they couldn't work with me. That the only way they didn't charge was for a major car accident where someone died. Don't know why he couldn't tell me the day before. In response: you could have told me before I came in and rearranged my day. Unfortunately a backup in my job is only for emergencies. Your reasoning is financial. Congratulations on making clear what is most important to you, not treating people. I have many practitioners willing to understand my line of work and the complications. I dedicate myself to healing and why I sought you out, but am transparent about that having boundaries. You wasted my clients and my time today by not calling to tell me you refused to work with me. (And reading your other reviews you are right, your cancellation clause is how you make money) In response again: I am committed and found a professional willing to understand my profession AND dedication to my own care. I see them today. I'm glad you led me to finding someone with compassion.

    I have been seeing Shirley for about a month. Shirley is kind and experienced. I was really…read moreenjoying how my body was starting to change. Last week, I had an appointment at 5:45 PM. I was driving home from work and realized I was not going to make the appointment and I notified Shirley right away. I understood I needed to pay a late fee of $88, I was fine with that. Yesterday, I noticed she actually charged me a $176 late fee. So I contacted her. She said because I needed herbs, it was actually two appointments I was being charged a late fee. That feels very unethical. I have only ever had one appointment time, I pay for one co-pay, I get billed for one visit but now when I needed to cancel an appointment, I have two fees to pay? It is too bad that her desire for money, takes over for their care of patients. This feels unethetic and has been reported to the BBB.

    Mountlake Acupuncture & Herbs - acupuncture - Updated May 2026

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