AVOID THIS DISASTROUS PLACE AT ALL COSTS!…read more
During our stay, we have not seen the owner, housekeeper, or anyone who works at the Inn at all, in any way, shape, or form whatsoever - including at checkin and checkout. In fact, they instituted a "contactless" check-in and check-out where a code is texted to your phone to access the room. We are unsure why anyone would choose to work in the hospitality industry if they are so keen on avoiding any contact with their guests. It made the experience feel cold, impersonal, and frankly eerie, as if we checked into a haunted house.
Usually, the best part of staying in a bed and breakfast is the breakfast. Unfortunately, that was the worst part here. The hotel said that due to "light construction," they won't be serving any hot breakfast but would offer what they claimed would be a "continental breakfast." In reality, this consisted of Folgers Keurig K-cups, store-bought bagels in a plastic bag, defrosted boxes of Jimmy Dean sandwiches (which should be stored in a freezer but was stored in a fridge instead), and a few travel size cereal boxes. It is important to note that they didn't have any milk available for the cereal, nor did they have any regular sugar (only Splenda). These offerings are nowhere near adequate to be considered a continental breakfast. We wound up eating out at a local diner instead. Also, there were no signs of there being any construction, so the lack of hot or continental breakfast felt like more of an excuse.
There was also a pervasive cigarette stench in the room. Our room was listed as "smoke-free" and also had "thank you for not smoking" signs in the room. However, there was a cigarette stench so pervasive throughout the entire room that we resorted to opening the windows in 20 degree weather to attempt to get the stench out - to no avail. It made my clothes smell like cigarettes even when I got back home.
Speaking of not having any contact with the inn staff, we also ran into several issues that needed housekeeping to address. There was a phone number listed to call for but no one ever bothered to pick up, so you are left to fend for yourself:
First, the shower in our room was not working. The guests next door were kind enough to come in and figure out the problem. Additionally, we needed more towels and bar soap for the sink, which they never bothered to replenish because housekeeping is nowhere to be found. They also never provided any tissues in the room.
Finally, the mattress was as hard as a rock which wound up hurting my back. Because of the mattress and because I could hear everything from next-door and upstairs guests, I got essentially no sleep during my stay.
It is truly tragic and a shame just how far downhill the Brookview Manor has gone. It is abundantly clear that the inn was in its heyday when Marty and Gaile owned it. There is an old notepad with notes from prior guests, thanking Marty and Gaile for their hospitality and excellent cooking over the years. Our experience could not have been further away from that with the new owner.
