My daughter, granddaughter and I went here to today and found many cute items. We had at least 4…read moreitems in our hands when my granddaughter (who is 3 years old) picked up a squishy toy. With a toddler, shopping in downtown Gatlinburg, you can imagine that their ability to ride and be patient especially with a new toy in hand is pretty low. She was taking the wrapper off of her toy when the incredibly hateful, snooty sales clerk came around the corner and very rudely said "you haven't paid for that ". We put our other items back on the shelf, paid for the squishy and left. I understand they may experience some theft issues but there is a right way and a wrong way to handle things and I feel that was incredibly wrong. You can't automatically assume the worst in people and talk down to people when you are operating a business based on sales.

I visited the store in September of this year. I found a cute pair of earrings and bought them…read more Nice quality. BUT I was billed a surcharge for using my credit card. I was not told this. I called the store and the manager told me the sign was posted. I am sure it was, but a verbal confirmation that I understood their policy would have been quick and helpful.

Doesn't exist. Outlet restrooms are there now. I travelled in that horrible traffic for nothing.read more

Super fun shopping experience . My favorite spot was the Vera.bradley outlet. I got AMAZING deals.read more

Katie's was a nice shop with lots of jeans , shirts and jewelry. I bought a nice real stone…read morebracelet for a great price.

This used dress and formal shop has lots and lots to pick from!!!' with good quality, go shop!!!…read moreMany styles Will change but this very nice Katies closet consignment, has lots and I mean lots to pick from!!!!

I got the cutest Tennessee merch from this store! There is so many sports items and gear. The…read moreprices are fair. The person was quick and attentive with my purchase. One of my favorite stores at the island!

More college than professional sports team memorabilia here…read more Hats, t-shirts, mugs, bags, banners and other accessories too. Mostly a UofM presence here, a few Michigan State and less Detroit Tigers items here.

I had an awesome experience at this store. One of the best western store's I've ever visited. Their…read moreselection of boots, shirts, belts, and hats is huge--tons of styles, sizes, and options to choose from. It made shopping actually fun instead of overwhelming. Big shoutout to Jaydn, who was incredibly friendly and helpful the entire time. She guided me through finding the perfect felt hat, and she even helped me pick out another one for an upcoming wedding. Which I will be coming back and asking for her specifically. You can tell she really knows her stuff when it comes to hats, and having someone that knowledgeable made the whole process super easy and enjoyable. On top of that, the store is well organized, so finding things was a breeze. Overall, great service, great selection, and I'll definitely be coming back. Highly recommend, so if you're in the area check out this hidden gem tucked between Buc-ces and the great Smoky Mountains.

If Cavender's had a flagship store just for road trippers, this would be it…read more Tucked just off the interstate in Sevierville, down the road from Buc-ee's and Crystal Burger, this location is a hidden gem for anyone making their way to the Great Smoky Mountains, Gatlinburg, or Pigeon Forge. But for me, this wasn't just a pit stop, it was a pilgrimage. Cavender's is my mothership. I'll go out of my way when I'm traveling to pop in, browse the pearl snap shirts, try on a new pair of boots, or check out the big and tall section. And rarely, if ever, do I leave empty handed. This store was no exception, well stocked, beautifully clean, and staffed by some of the most welcoming folks I've encountered at any western store. But what truly sets this visit apart, and makes it one of my best Cavender's experiences ever, is the team. We rolled in about an hour and a half before closing and left just a few minutes before they locked the doors. Not once did we feel rushed. The staff actually encouraged us to take our time. They mentioned that it's standard for them to stay a little late if needed because making sure the customer has a great experience comes first. That's the kind of customer service you rarely see anymore, and it deserves to be celebrated. And now let me give a very loud, well earned shoutout to Cassidy. My wife had been trying on a few items while we were shopping. In the chaos of our road trip and making a quick detour, one of the items she intended to purchase didn't make it into the bag. It got rung up but left behind. We didn't realize it, but they did. Two days later, I got a call from Cavender's. Cassidy had noticed the item, remembered my wife, pulled the transaction, verified it was paid for, and tracked down my information through my Cavender's account. They didn't have to do that. Most places wouldn't. But Cassidy did, and that attention to detail and care was impressive. When I called to follow up, she confirmed my address and let me know it would be shipped to us directly. That kind of above and beyond effort, the kind that feels more like helping a neighbor than handling a transaction, is exactly what makes this location, and this brand, so special. Some people might say, "That's just good customer service." I say, "No, that's exceptional customer care." That's Texas born hospitality, proudly delivered in East Tennessee. So if you're on the way to the Smokies, do yourself a favor and make the turn. Grab your gas and snacks at Buc-ee's or Crystal Burger, then take a few minutes to step into Cavender's. You'll find a great selection, a beautiful view from the parking lot, and a team that genuinely cares. Cassidy and the crew, thank you. You didn't just earn a sale. You earned lifelong customers.

We stopped in here because my wife wanted a shirt and this was probably the one hundredth store we…read morestopped in and I am glad we did! Not only do they use high quality shirts but the designs are all custom drawn by the owner. If you want a unique shirt that is not generic then make sure you stop here. Plus, their prices were very reasonable. We now have a shirt that will last a long time just like the memories we have from coming to Gatlinburg.

Stop here because I wanted to try the shirts. I bought a sweatshirt, loved it! So soft. Was great…read moretill I washed it. Yes I followed washing instructions. I bought a 2x and after I washed it it became a Large. So now my sister has a great sweatshirt. People that worked there were great, but I will not buy another one.

Great comic shop love the vibe and the workers. Great selection and thier always willing to order…read moreany thing you need.

They overprice everything like my invincible comics were way overpriced and they didn't want to…read moregive me a refund when I found out. DO NOT RECOMMEND!!!