Seems like I'm the only one happy with the service and product here . Fast and friendly , good quality plants at a Reasonable price and free delivery and they even threw in a free quality plant . This my own personal experience and I'll deal with them again this spring . read more

these guys are thieves. They change names very frequently to avoid court. They take your money, and you either never receive the item, or they send you the wrong or a dead item. Do a search on the net and facebook. You will se thousands of customers ripped off read more

Mountain Edge Nursery aka Canadian Tree Nursery aka Lilac Plants Direct aka Lilacs Direct aka Shop Top Seed, et cetera started as a nursery in Salmo but quickly became an ongoing online scam where people send their hard earned dollars for plants and in return get dead sticks or NOTHING! So far over $150k has been taken from approx 1000 VERY unsatisfied customers who ended up starting their own support group on Facebook (Former Mountain Edge Nursery/Canadian Tree Customers Support Group). There, customers have tired of the excuses and run around from the owners (Breanne and Jordan Daigle) and their websites (they start again with a new name at a new URL when customers complain). Their angry customers are now banding together to get money back and bring this couple before the criminal justice system. TIPS: NEVER buy any plants from any internet sites that do the following: A) Do not openly advertise the owners' names or street address of the nursery. Check Google Earth and see if the address has the structures necessary to house the number of plants they claim to be growing there. B) Have no voice contact telephone numbers available. If they do, call the number and confirm you reach a live person and can get knowledgeable answers to some plant questions. C) Ask for e-transfers instead of credit cards (because it's extremely difficult to reverse an e-transfer!) D) Have many bad reviews on Yelp, Reddit, FB, Instagram etc E) Have in their policies an option to not send your order until next season for any reason (because then it's too late to reverse credit card charges on your own) without penalty or refund F) Offer only store credit not immediate $$ refund if your order doesn't show up or is not as pictured G) Are listed in the provincial courts as being involved in lawsuits with the local shipping /trucking companies for non payment H) Are sending out letters or even fake court papers (threatening to sue their own customers for letting people know about their business practices) without the signature of a bona fide attorney or contact info for that attorney I) The WHOIS for their URL is all redacted info or a proxy to hide their true identities J) Have websites less than a year old yet boast years of satisfied customers K) Have the same plant pictures, descriptions, policies as other sketchy sites. **Use Google Lens to look up a photo and see which other sites have used that picture!** L) Have an email address that, when you write to it, sends a reply from a different email address or the return email is "no reply@____" or full of gibberish (as a proxy from Shopify/Square/etc). M) Only offer their chat bot as a means to communicate with them. Huge Red Flag! PRACTICE DILIGENCE before ordering any plants online: - Ask in groups if anyone has experiences with that company, - Google the company name and "reviews" to find customer testimonials. - LOOK UP THE PROFILES of the persons leaving positive reviews to see if they are real, or just a faceless or AI identity on a new Facebook profile (less than 2 yrs old, only reposts, no original posts over 8 months, no identifying photos etc) as these indicate fake profiles and therefore fake reviews). - Most importantly, KEEP SCREENSHOTS/COPIES OF ALL INTERACTIONS WITH THE COMPANY until you receive your order, are satisfied, or get a refund. We gardeners are typically, by nature, down to earth people who appreciate learning from and helping each other. Share this info to protect others from falling victim to online nursery scams. read more

Mountain Edge Nursery - How to contact the Canadian Anti Fraud Centre at 1-888-495-8501 - Nurseries & Gardening Near Me - Salmo, British Columbia

I did not get any plants that I ordered. I paid $270. It looks like a scam. Do not order anything from this company or Canadian tree nursery or Top Seed or any other name they go by. read more

Their new name with no address or any kind of location is SHOPCTN. shopctn.com. Buyer beware! It took a month of harassing the owner to get my refund of over $2000 back. Persistence pays. read more

Received a lengthy apology for an unfulfilled order August 2025, no contact or updates since. I don't think my plants will ever arrive or will my refund. From the Founders of canadiantreenursery.com, Jordan & Breanne Hi, We're writing to you today because you placed a pre-order with canadiantreenursery.com-- and that order means more to us than we can easily put into words. We haven't forgotten it, and, more importantly, we haven't forgotten you. We know it's been a long time coming. We want to start by saying: thank you. Thank you for sticking with us this long, thank you for your patience, and thank you for the understanding you've shown--even if things haven't gone as planned. Your patience hasn't just been appreciated; it's been helping us continue working to get your long-awaited, special plants to you. We want you to know that we see your order not as a transaction but as a gesture of trust--and we take that seriously. We've always believed that building something meaningful--something that lasts--means being transparent with the people who make it possible. And that includes showing up even when things are hard. Especially when they're hard. We aren't one of those businesses that disappears when things get challenging. We want to be transparent, even when that means sharing parts of the process that aren't always smooth. Over the past season and a half, we've been hit with more challenges than we ever anticipated. From massive crop losses due to one of the harshest winters for fruit trees we've seen in years in BC, to extreme heatwaves during peak shipping season, to shipping cost inflation, to the unpredictability of Canada Post disruptions and the ongoing strain across the broader shipping industry, and even a small group of malicious people who have for three years attempted to undermine our business operations and create confusion and turmoil within our customer base while we work our hardest to deliver on our business commitments--every step of the process has been tested. Some setbacks hit hard and fast, and others quietly piled up in the background until certain delays to our preferred timelines for specific orders were undeniable. We've been doing everything we can to reassess, replant, reroute, and reorganize--but despite our efforts, we've fallen behind our estimated timelines in a way that has deeply affected your order. Although our policies outline clear solutions in these situations, we understand that it is not always ideal and would prefer not to always address our valued customers with vague policy language. But what we can promise--and what we want you to hear loud and clear--is that we're not giving up on our mission or you. We're not walking away, no matter how overwhelming the situation may have felt at times. We've chosen to keep going--to keep showing up, improving, and pushing forward even with a group who has deliberately tried to destabilize our business and create challenges with the goal of forcing us out, regardless of how that would affect our valued customers. Through it all, we've continued covering costs out of pocket when necessary and doing what needs to be done whenever possible--simply because it's the right thing to do. "Cutting losses" is not on the table, not when it would leave good people like you without real answers or resolutions. We are still here. We are still committed. And yes--we are still absolutely going to resolve your order. We're currently preparing for our next shipping window, which, based on how the crops and logistics are shaping up, is projected for Fall 2025 or Spring/Summer 2026. That said, we know asking you to wait longer isn't preferred by either of us. So, instead of the same message, we want to offer some new, more immediate options and work directly with you to find the best path forward. If you're located anywhere within driving distance of our farm or one of the regions we're planning to pass through, we'd love to coordinate a pickup. That could mean picking up directly from us or arranging a central location in a nearby area where we can meet you and hand your plants off in person. This would allow us to skip over certain shipping delays entirely and get healthy plants into some of your hands much sooner. And honestly--we'd love the chance to meet you face to face and show you just how much care we've been putting into these plants behind the scenes. If pickup's not possible or convenient, and you need to wait for your order to be shipped directly to you, we completely understand. And in that case, we'd be happy to send you photos of your actual plants in the meantime. That way, you can feel confident that they're still thriving, still growing, and still waiting for their journey to your garden. Your investment is not forgotten--and it's absolutely still in great hands. We'd also like to work closely with you to explore substitutions... read more

Do not buy from here. Ordered 1 gallon blue carpet juniper and got 4" plugs of blue star juniper in 1 gallon pots. They did not respond to BBB inquiry. There is a long list of unresolved BBB complaints. read more

I ordered two one-gallon blueberry bushes in February for delivery this spring. They were $25.00 each, on sale for $20, plus I paid shipping of $30 and taxes of $4 for a total of $84.00. They arrived today in a nice cardboard box and when I took them out the plants don't stand more that 4" above the soil. One of them is 3.5" tall. In the photo I uploaded, the metal 1 foot ruler is resting on top of the soil. These cost me $42.00 each with the delivery. What a rip off. read more

Mountain Edge Nursery - $25.00 one-gallon blueberry plants in front of a 1 foot metal ruler. They are both just under 4" tall. - Nurseries & Gardening Near Me - Salmo, British Columbia

I placed an order through Canadian Tree Nursery in March 2024. The order shows the name as Mountain Edge Nursery. I paid $192.10 for 5 plants. I have not received my order. I have checked my account online, and the order has disappeared from the website. I have sent e-mail messages and there is no response from them. There is no way to contact these 2 companies. The chat line has been deleted. DO NOT PLACE AN ORDER FROM THESE 2 COMPANIES. read more

Now known as Canadian tree nursery. Total scam. Do not respond to emails and there is no other way to get a hold of anybody. Buyer beware there is a lengthy history to this company. read more

Will scam you out of your money. No attempt to deliver to you. They will give you excuses each season why your order didnt ship.

Ordered $250 worth of plants and was sent buckets of literal weeds and dirt. After weeks of trying to even get my order, this is what arrived. They were rude and unprofessional in the chat. Buyer beware! read more

Mountain Edge Nursery - Plant - Nurseries & Gardening Near Me - Salmo, British Columbia

Ordered in March and no delivery yet, no assistance in returns. Online help does nothing. Avoid at all cost!

I would like to point out my discouragement at the lack of response from customer service. Three times I sent my request in the chat room without any response. worst service I have had with a company. Serge Martel read more

This nursery also goes under the name 'Canadian Tree Nursery'. I ordered and paid for 5 grasses and when I enquired about the delivery, the customer service representative indicated that the delivery period for them was not up and I would be getting an email notification and they would be sent by June 15th. As yet (on June 15th) no notification of shipping or receipt of said grasses. I should have read the multiple negative reviews before I ordered read more

This business offers beautiful looking plants on their Facebook page for great prices. Once you've placed your order and paid, it's accepted..... the problem is receiving the order. I placed and paid for an order of berry plants in Feb 2024, but I've never received them. I received an email in July 2024 explaining that due to the extreme heat, the shipment would be delayed. When I made an inquiry in their chat and email, I only received their company policy on shipping times. It doesn't look like I will be receiving any plants. I feel ashamed for placing this order as now I see many other customers complaining about never receiving their plants, some people have been waiting for several years. I wouldn't advise anyone to order from this company. read more

This company took $405 from me, strung me along for months until I was past the cut off for my credit card to reimburse me, blocked me and never sent the plants I ordered. Turns out I'm not the only one, hundreds more have experienced the same. Mountain Edge continues to advertise and take orders, BEWARE. read more

I have to orders from Jan 2023 and Mar 2023 that still have not been fulfilled. At the time of both orders everything I ordered WAS IN STOCK and should have been delivered spring or summer of LAST YEAR. RESPONSE is minimal at best and even more difficult now . they no longer accept CCs which would be your only hope in getting a refund. still waiting, not happy. do better Mountain Edge Nursery! read more

If I could give a zero I would. Placed an order in '22 which I received following spring and like lilac so ordered again in Jan/Feb for 2 separate orders. Shipping was supposed to be between Apr 15 and May 15 and as of July 16 I still do not have my purchases. As noted by others, no response to emails nor to chat window on website. I am trying to charge back my c/c for the almost $300. Yesterday I received an email saying that shipping has been delayed due to the hot weather the last few weeks but no date given when we are supposed to receive everything. DO NOT buy from Mountain Edge/Canadian Tree Nursery (only accepting e-transfers now so even slimmer chance of getting money back) Cyndie M read more

Scam We places an order in late winter and didn't receive the plants. they do not respond to email or chat bot requests and have no phone number to contact a tea person. we requested a refund on several occasions with no response. we ended up having to go back to our credit card company to request a refund read more

in the spring of 2023 I made TWO big orders. receiving ONLY a partial order I was EXCITED. quality plants, delivered as promised, safely and well packaged. OR WERE THEY? Well, I waited and I waited and I waited. finally in the fall I contacted the owner on FB. he was getting married or had just gotten married. CONGRATULATIONS for that! and was helpful I paying along the delivery of my VERY IMPORTANT, 'above and beyond rose! She came with the very SHORT and young wild cherry! Again I wanted and I waited and I am still waiting as of July 7,2024. "Yes, any items that weren't fulfilled last year are set to ship this shipping season spring/summer. April 15th we will find out which period it ships in. You should see the re sent order confirmations shortly." these shipments have YET to arrive, this being July 7, 2024! NOT IMPRESSED. VERY POOR customer servic. read more

Mountain Edge Nursery - Order as yet UNFULLFILLED. Clamtia did come but reported poor quality. It did not survive - Nurseries & Gardening Near Me - Salmo, British Columbia

Horrible scamming company, never received my order # 11265 placed Dec 21 2022, to be shipped in Sept 2023. I've asked for a refund and they have never given me one. I spent $110.25 and didn't receive anything and though I have reached out numerous times, no product and no refund. I am not alone in this, there are hundreds of people who have received nothing or partial orders. They kept pushing back the shipping time frames. Some say this is a tactic to out run the clock on the time to cancel your purchase with the credit card company. Now you have to pay via e-transfer up front, so anyone being scammed has no chance of getting your moneyback. read more

Absolutely terrible! Do not purchase anything from there. Delivery was extremely late from their cut off summer delivery date. When the plants arrived, they looked horrible, like end of season clearance items at your local nursery. also, I ordered 3 Gal containers and received only 2 Gal. I have been asking for refunds or a resolution But no replies nor response. DO NOT waste your money and time! read more

Mountain Edge Nursery - Nurseries & Gardening Near Me - Salmo, British Columbia

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Do NOT buy from these people. They steal your money and do NOT provide the agreed upon product. They do NOT respond to questions after ordering. I repeat.....DO NOT buy from these thieves. read more

Bunch of phony crooks spent 250 on plants December 2023 and have never received anything, don't answer calls or emails. Don't be scammed by these unscrupulous jerks. read more

CANADIAN TREE NURSERY IS THE SAME COMPANY *IF* you get your product within 10 months it's a miracle. *IF* you get it, it will not be what you thought you were getting. Google this company under both names to read the horrible reviews AND DO. NOT. BUY!!!!! read more

0/100 placed an order in May 2023. Web site said it would ship in June/July. Nothing. Made an enquiry, was directed to contact accounting. I did. And have done weekly for 8 weeks. no response. I'm out nearly $200. And visa won't refund bc it's over 90 days. read more

This organization appears to be a fraud. Stay away from it! My order (a/k/a Canadian Tree Nursery was never fulfilled, and my money has not been returned. read more

they don't even deserve a 1 star review, I ordered almost $500 worth of fruit trees off them Feb 2023, have NEVER received my order, they will not refund me . I feel robbed. it's just not right. Now I've connected with literally HUNDREDS of customers with the same experience. Please this must stop! I don't want another person to be out money like all of us read more

We ordered blueberry patio, bush trees. They arrived as twigs we transplanted them. It's gonna take years for these to bloom try calling the company. The phone number is out of service. Wish I would've read the reviews first every review describes them as a scam. read more

Jeez, how could I give them zero stars? One star is too generous. I placed my order in Jan of 2023. After receiving no communication, in June I tried contacting them to find out what the delivery timelines would be. I received no response. I tried email and phone messages and via Facebook - no response. I tried again in July - no response. I tried again in August - no response. Then I got blocked from their Facebook page. I raised a dispute via PayPal. Mountain Edge did not respond, and PayPal ruled in my favour and refunded me for the order. Do these guys even exist? They just take your money and then you need to fight to get it back. read more

I'm being generous with one star - wish I could give NEGATIVE stars. I have NEVER been treated so poorly, experienced such HORRIBLE customer service as with this company (they've now changed their name to Canadian Tree Nursery, probably to get away from the negative reviews). Changing the name did nothing to change their customer service. I've tried phoning dozens of times (now they don't even post a phone number - imagine a business with an unlisted number?). Tried e-mailing many times - never received responses to any of them. Managed to ONCE get through on a chat - only for her to stop chatting at exactly 4:00 and leave me hanging (probably quitting time). Today I've so far been sitting on a chat - without any acknowledgement whatsoever - for hours. My first order was to be for spring planting -- however, it was shipped during extreme summer heat and I received it on a Wed - with ALL plants bone dry and several of them DEAD. Discovered that the order had been shipped out on a FRI, sat in the shipper's warehouse or truck over the weekend before finally being delivered the following WED (and we're only a few hours away), having not been provided with any water. Could not get through to anyone (of course) about their guarantee on their plants. Should have learned my lesson. My 2nd order was placed for last year's supposed fall delivery. Last August, in extreme wildfire season in our area and having been evacuated, I couldn't reach anyone by chat or phone, so sent them an email to cancel my order as I didn't even know if I would have a house to come home to. Of course, I didn't receive an acknowledgement of my email and a few weeks later discovered - BY ACCIDENT- my plant order sitting on my front porch (which we never use). Again, plants were all bone dry - no idea how long they'd been sitting there as there is NEVER a tracking number or heads up on your delivery. I have to wonder if my house had been incinerated in the wildfire if they'd have just left the plants in the embers? STAY AWAY FROM THIS COMPANY, IT IS NOT REPUTABLE AT ALL. read more

I agree with all of the comments. I have been waiting for my strawberry plants for 2 years. There is actually no phone number. I keep emailing or trying the chat, nobody answers. Don't order from them! It is true, they are a scam. read more

Scam. Run far and fast. Never received my products. Still working with my credit card company and hoping I will get my money back.

I purchased plants from this company totalling almost $200 & they never delivered. This is a fake company do not send money to them!

Don't order from this company. They never deliver product. I placed an order over 2 years ago. I have been fighting with them since to receive product or get a refund. They refuse to refund and never send product. Cannot reach anyonw by phone and get little to no response via email. Do not order from them. It is a scam. read more

BUYER BEWAREof this BC online only nursery..Canadian Tree Nursery !! Formerly known as Mountain Edge Nursery. They post beautiful pictures of plants, mostly new plants, that you haven't seen anywhere else and you just 'have to have' them.. but they RARELY fill your order or refund you. If you are lucky enough to receive product it is frequently half dead and not what you ordered. Check out the complaints in the Better Business Bureau info. Do a web search on "mountain edge nursery complaints" (their former name. Don't fall for their pretty pictures like I did. PLEASE SHARE this with your gardening friends/groups. https://canadiantreenursery.com/ read more

DO NOT ORDER from this company. They have no phone number and I spent over $300 and never received the product. THEY ARE a SCAM!

Scam, you can order but you will not receive items. If you do receive they will be wrong, damaged or dead. No customer service, they will block you if you ask questions or ask for a refund read more

A complete scam! I ordered in Feb 2024 and never received my order (it's not the end of August). I tried multiples times to get an update on my order or a refund and ended up filing a complaint with the BBB but they could not get any response from the company either. DO NOT PURCHASE FROM THIS COMPANY!!! I will be looking into further action to take with the government and/or police. read more