We had an extremely poor experience with this company managing our vacation rental cleaning and would strongly caution others before hiring them. Based on our experience, I genuinely do not understand how they are still in business. I went with them based on reviews and how politely Jessica responded. However that was clearly a different story once working with them. We worked with them from June 2025-August 2025. From the first clean, they stated they were using the property as a "training opportunity," which is not appropriate for a home they just took on as a company that is 5000 sq ft. Basic items were missed and they had to come back a 2nd time. After the 2nd clean, we personally inspected the property and found serious issues. An entire bathroom was missed with urine still in the toilet and no toilet paper. There were fingerprints all over the microwave, a greasy and dirty air fryer left on the counter, hair in showers and in corners, residue on shower surfaces, and a couch pillow covered in hair. Shelves were dusty, window sills were not wiped, the grill was not cleaned, the coffee pot still had grounds in it, items were left in bathroom drawers, a bedsheet in one of the bedrooms was dirty and a washcloth left for guests was also dirty. Restocking was inconsistent and incomplete. Kitchen items were not refilled including coffee, creamer, and tea. Olive oil was nearly empty, there were no dishwasher pods or trash bags for next guest. Supplies were left out in a way that looked disorganized and unprofessional. They repeatedly failed to show up within their stated timeframes. I confirmed Hot tub service TWICE prior to guest arrival because I hadn't seen them come on the camera. They confirmed and STILL never showed. They also missed cleaning the grill again on a subsequent visit and left a pillow sitting on the front porch when guests arrived. They explicitly stated they could handle same-day turnovers, which they could not. On the 1sst same-day turn, I messaged when I noticed on the cameras they still weren't there by 12pm. They confirmed arrival between 1-2 PM, then had still not arrived by 2 PM. They did not show up until around 3 PM and arrived with only two people to clean, less than an hour before guest check-in. They then asked to push check-in to 5 PM, which is not acceptable. The cleaning was not completed until 5:18 PM. The most serious issue occurred on a later clean when the home sat for three days without being cleaned. ONE cleaner came in the evening for an hour and left the front door unlocked overnight. When guests arrived, large portions of the home had not been cleaned at all, including the entire game room, MULTIPLE bathrooms (guests walked into a bathroom with poop stains in the toilet... such a nightmare!!). Both refrigerators and freezers were dirty, the grill was not cleaned, floors were dirty, and a box of trash was left inside the front door. On this same clean, there were also biohazard-level issues. Bed sheets were not changed from the previous guests, and the current guests found hair and a SANITARY PAD STUCK TO THE BACK OF A PILLOW! Multiple bathrooms had hair, urine, and feces in or on the toilets. When I messaged the cleaning team they sent ONE person to address this, who stated (TO THE GUESTS) that he normally does lawn work but he was the only one available. This situation created a serious risk to our listing due to health and safety violations. To top this off, when we requested linens be returned clean and organized for inventory, they brought back multiple garbage bags of unwashed/ stained linens and opened the front door and threw them inside and left. I watched it on camera as I was appalled. Anyway, Jessica will probably try to respond to this giving some sort of excuse, but if you are looking for a cleaner for a vacation rental all I can say is beware. read more

Beware! They owe me $500! Plus lost time for an entirely wasted day! They agreed to do a deep clean before my move, so I payed the deposit. Then at 6:30PM on the day we were supposed to have our home cleaned, they texted me to say my house was too dirty so they decided not to clean at all! So I came home to a house that had not been touched! I could have spent that whole day cleaning! And NOW they stopped answering my calls and texts asking for a refund. So I'm sharing my experience on every platform and calling the sheriff until they send my money back. This is disgraceful. read more

We used mountain cleaning over six months for our vacation rental and had one of the worst experience with overall communication, attitude and responsiveness. Please check real reviews on Yelp before going ahead with this company. Specific instances below. 1. No accountability or ownership - they will charge extra for everything including picking the trash they did not clean and the work in scope 2. No responsiveness - It took us more than three months to get the management to talk on the phone, never turned out for meetings on the critical issues, most of the communication was on text and was very disconnected 3. No customer service orientation at all - you feel completely ignored + you have to deal with bad attitude 4. Constant demands on owners fixing everything - again demands are made erratically without full context We are glad we terminated our contract and are in better hands now. Please think a lot before going ahead and read reviews on Yelp. read more

Needed someone to come to our large house and do a deep clean and also weekly recurring cleans. They were awesome. Our bottom floor is about 2000 square feet and they cleaned places that haven't been cleaned in years. They also organized everything. They were super pleasant and worked non-stop. They currently service my house weekly and couldn't be happier. read more

Mountain Cleaning Services did a deep cleaning of my home. I am delighted with the results! Everything is sparkling clean, and the whole house seems cheerier and brighter. Jessica and Alexis worked efficiently and with professionalsim. I look forward to having them maintain my house every two weeks. I whole heartedly recommend them for anyone who wants a clean and cozy home. read more

where fine in the begining- the last two times they were over 1 1/2 hour late. cleaned for less then 40 minutes - still had cobwebs under cabinets and things that were still dusty. Not worth what they charge read more

Really excellent in all respects! Friendly, efficient, reliable, good communication, highly recommended!

If I could give a negative 5, I would. Mountain Cleaning came to my place of business and did a good job. There was a team of 6 cleaners. When I called for a deep clean on my personal house, 2 women showed up 2 hours late, drinking their Monster Energy drinks. I had contracted for $1,600 to clean and sanitize to start an Airbnb. Walls were not washed, Murphy's Oil was used on the hardwood floor leaving a film. Then they used the same water to wash the windows inside and out. It was bad. The house was relatively clean, we just wanted it to sparkle. The carpets were not shampooed, there was residual food spots on the island. Framed pictures and light fixtures never dusted. They started at 10:00 am and I was texted at 1:15 pm that they were almost done. They were gone when I arrived less than 30 minutes later. They came back a few days later and one posed as the business owner. We could not reach an agreement and they ran the second payment of $800 before correcting the work that was horrible. read more

I've worked with Mountain Cleaning Services for over two years on multiple rental properties. Jessica's team is dependable, responsible, and offered great cleaning services. They are quick to communicate any issues related to cleaning or other issues they uncovered during the cleaning. I highly recommend Mountain Cleaning Services. Keep up the good work! read more

BE AWARE. Mountain Cleaning was quick to respond to my initial phone call. Jessica gave me an estimate of $275, sight unseen, for a one time deep clean of a rental house kitchen. They were scheduled for 1:00 and they showed up at 4:30 (they did let me know they would be late). I received a text from Jessica at 7:15 pm telling me that the new price was $400 which I was okay with since the kitchen was really dirty. Then I received the bill and it was $545. 3 people at 3 hours comes out to a little over $60 an hour. The kitchen looks great but the cost was excessive and I called Jessica to discuss. She had no explanation besides continually saying that the kitchen was really dirty. I am extremely disappointed with this company and will not use them again. read more

BEWARE...I was delighted--at first-- to find Jessica and MC Service last year when I started renting my house short term for summers. They were punctual, friendly and did good work. But shortly after I became one of their "regular customers" their services started changing. They sent me a multi-page contracts that looked really confusing with lots of boxes to check and disclaimers and "extras" about what they will and will not clean. Pretty soon my $150 standard cleaning and prep turned into $169.99 and then all of sudden I was getting invoices for $195 per cleaning which is an outrageous amount, especially since on more than one occasion, their crew spent 30 minutes or less on a cleaning. Mistakes started happening too, like not making beds and delivering comforters that were still wet from washing machines--imagine having a guest call me to let me know that their comforter was wet. I ended up having to find a new cleaning service and it really was not hard to find someone around the mountains who does a good job and is trustworthy. I do not recommend MC. read more