Natural Bridge Heating and AC, Replaced two 25 year old HVAC units at my…read morehome and converted one indoor Handler and replaced a second indoor handler, at a very competitive price. (I obtained four other Quotes from other contractors). Mr. Donny Shanks crew was very professional,highly knowledgeable and the workmanship Quality was top notch! I Highly recommend them for any of your Heating and Air Conditioning issues. Steve P. Buena Vista Va.

I would love to leave a great review, because in the past Natural Bridge has always been fast and…read morereliable. But not this time, and I'm really disappointed. I called them on July 10th, when my ac unit motor started making a racket. Hot summer day, but I turned off the ac so I wouldn't do more damage. They came out quickly, listened to the noise, but that was all they did to diagnose it. They didn't remove the part or do any sort of inspection. It is an older unit, and they told me they were sure the blower motor had broken fan blades, and that if it wasn't replaced it would throw more blades and do even more damage. They went on to say that due to the age of the unit, it was unlikely they could find a replacement motor, and that I should just replace the entire hvac system. Well, we had been thinking of moving away from fuel oil, so he didn't have to push us too hard. He suggested a brand new York system with a heat pump, which would run us close to $7000. An expense we weren't prepared for, but thought we needed. He said that if we were his customers he could squeeze us in, adding to the push to get the new unit, and it would be 3-5 weeks. His secretary called to confirm our order, even sent us a photo copy of the specs of the unit we were getting. So far so good. But now we were without ac in the middle of July, so we purchased a large window unit to keep the living room cool, a $400 expense we figured would be good to have in case of future events. When 5 weeks came and went, I called them, just to see where we stood. We were doing ok with the window unit for the time being. But it was August and really warm. He said that most of the parts had come in, and he expected the last one next week, and we could get going. And then I never heard from them again. Just out of curiosity, and because we hadn't yet thought Natural Air would drop the ball, I called the Farmer's CoOp to ask about the blower motor. They found a perfectly good replacement in just a few hours, and scheduled me to install it the next day. The total for the blower motor and installation was $465, about what I paid for the window unit. And the old, noisy blower? Did it have broken blades? No, not at all. The bearings were just getting old, and it benefitted from the replacement. The ac worked fine after that and has served us well all summer, and now winter. It's been over 7 months since we ordered our brand new $7000 hvac unit that we didn't even need, and still no word from Natural Bridge. Not only didn't he do an inspection of the problem before diagnosing it incorrectly, but he left a customer hanging for months. He pressured us into spending thousands of dollars for no reason, then didn't even deliver on that sale. And I have no idea why, or how, we "fell through the cracks". I'm glad we did, because we saved thousands.

Keep'n It Clean…read more Ashby and Ben are a great team to keep your home's chimney in shape. Ben works in the shop across from the state fairgrounds. He will educate you on the chimney care process and explain the different stove options. Ben is extremely polite and welcoming. Ashby's came to Marlinton to inspect and clean our chimney. He was able to put our open fireplace back in service. It had been sealed for probably more than twenty years. He made a return trip a week later and installed a custom stainless steel weather cap and a top of chimney damper to prevent the loss of heat when the fireplace is not in use. Give them a call and keep your home safe.

Since the last review in 2013 this company was bought out by the Hughs. They installed two…read moremini-split system and replaced our oil furnace and added a heat pump system. They were great to work with and completed all the work on time. All of the techs that worked on these projects were very professional and nice people

(1)My Trane A/C unit, installed new 8/2012 by Total Tech LLC, did not work when turned on @ the end…read moreof 5/2013. I called Total Tech LLC for a yearly service @ informed A/C down; 5/31/2013 Total Tech LLC performed the routine yearly service & found that a 20 amp circuit breaker had tripped. I paid for the service call $95.40. (2)During the week of 7/7/2013, the A/C unit went down. The technician found that the system was "freezing-up" & needed to replace the "TXV" part, did not have it & was ordered from Texas; it arrived a week later, but the technician discovered that it was an incorrect part for the unit & would have to re-order a correct TXV. I didn't want to wait another week, so Total Tech LLC was able to locate the part in Beckley, WV, had it driven to Frankford, WV, (3) & installed the correct TXV part. Late that afternoon, the 20 amp circuit breaker tripped again, & I called the owner of Total Tech LLC, @ 5:00pm to get the technician back. (4)When he arrived at 6:15pm, he could not find anything wrong with the unit but said that he would be back on Tuesday, 7/22/2013 to replace the circuit breaker. I called Total Tech LLC on 7/22/2013 & the owner said "We think you need to get someone else." This system is under a ten (10) year warranty (parts and labor). The technician never came back, and I was billed $159.00 for after-hours overtime of one hour, and the system is still not working. (5)Well I did get "someone else" today, and the first problem noticed by the new air conditioning company was that the A/C unit was pulling 22 amps from a 20 amp circuit breaker causing the breaker to trip, which should have been addressed when the new unit was installed in 2012 by Total Tech LLC. So the new company installed a new 30 amp circuit breaker supplied by me; also found that the new "TXV sensing bulb" was incorrectly mounted by Total Tech LLC. The new company re-mounted & insulated the TXV; system working properly.

Working with Laura at Town and Country was an outstanding experience. She helped us redesign our…read moremaster bathroom and guided us through every detail, from the cabinetry and countertops to the finishes and overall design. Her knowledge, creativity, and attention to detail made the entire process enjoyable and stress-free. Laura listened to our ideas, offered thoughtful recommendations, and helped us create a space that is both beautiful and functional. The end result is absolutely stunning and exceeded our expectations. We couldn't be happier with our new bathroom and are so grateful for Laura's expertise and vision. If you're looking for someone who truly cares about helping you create a beautiful space, I highly recommend Laura and the team at Town and Country.

Big shout out to the Town and Country crew for the amazing work on my new flooring! The quality of…read morethe work is top notch and I couldn't ask for a better overall experience. Very impressed!

They did fantastic work putting in our pool, landscaping and building stairs! Would recommend to…read moreANYONE!

R&R Roofing put new gutters and leaf Guard up for us this summer. They did a great job and were…read moreeasy to work with. Had an issue afterwards and they came right back and addressed it. It's a father and son team and we recommend them highly.

I highly recommend this cleaning service! They come every two weeks and they are awesome.read more

Am very happy with this cleaning service. Nice, accommodating and friendly, does great work…read more They come on a two week basis and I feel fortunate to have found them! Patricia P