Don't waste your time coming here to play pickleball; and I mean that literally, because you will waste your time.
I came in this morning, signed in properly, and placed my paddle on game 11. They were on game 8. I waited 45 minutes like everyone else is supposed to, following the system that THEY set up. When game 11 was finally called, I walked up to find that one of the front desk attendants had physically removed my paddle from the rotation and set it off to the side -- completely away from all the other games, no explanation, no heads up, nothing.
When I asked him what happened, he looked me dead in the face and lied. Told me he had "stood up and waved my paddle around" to call for me earlier and that I must have been playing in game 8 or 9. I was not. I had been sitting and waiting the entire time. Not only did he move my paddle without telling a single person, he then fabricated a story on the spot to cover it up rather than just owning a simple mistake.
When I told him it was completely unacceptable to remove someone's paddle from the pool without notifying them, let alone lie about it, he talked to me disrespectfully and shrugged his shoulders like my 45 minutes of wasted time meant absolutely nothing to him. Zero accountability. Zero professionalism. Zero apology.
I picked up my paddle and left, and I won't be back. If this is how staff treat paying members who follow the rules, this place has a serious problem. Train your staff better; or at the very minimum, hire people who won't lie to your customers' faces when they make a mistake. read more