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    Motorsource, Inc

    3.4 (29 reviews)
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    Ask the Community - Motorsource, Inc

    Review Highlights - Motorsource, Inc

    Chris, the General Manager, was wonderful to work with and provided us with great customer service.

    Mentioned in 5 reviews

    Read more highlights

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    Lexus of Highland Park

    Lexus of Highland Park

    3.1
    (105 reviews)

    While I didn't end up purchasing from this dealership, I wanted to write a review because I did…read morehave a great experience here. It's a very long story, but essentially there was an issue with the car I intended to purchase, and I appreciate that they were honest with me about it up front rather than trying to cover it up just to close the deal and make the sale. They have integrity here. I was then going to get a different car color, but then some things in my personal life came up that put everything on hold for a few weeks. By the time I was ready to get a car, they didn't have the one I wanted in stock, but another dealership that was even closer to me did, so instead of waiting for a dealer trade I went ahead with the other dealership. But, everyone at Highland Park was great - I worked with Ken and Daniel and they were very accommodating and patient, and it's very low-pressure here. A lot of people complain on here about the "Lexus Plus" no-haggle setup, but in all my extensive research and trying to get other dealers to negotiate, HP's pricing was extremely fair and most other dealerships "best and final" offer was higher than HP's set pricing. It was also extremely straight-forward in terms of the one-person from start to finish process. The dealership is also very nice inside, which I would expect from Lexus, but wasn't always the case at other Lexus dealerships. Everyone I interacted with was kind and helpful, so this place does take some of the stress out of a car buying.

    Very responsive service department but plays games regarding pricing. They tell…read moreYou a price and then change it when it's time to pay. Very misleading

    Muller Honda

    Muller Honda

    3.4
    (295 reviews)

    Really hate leaving negative reviews. Asked to speak to service manager 3x -- twice in response to…read moretheir automated follow up email and once directly. Have heard nothing from the dealership. Not a word. So here's my caveat emptor review. Biggest challenge is service. Took my car in for its 7500 mile service, ostensibly about an hour. After an hour and a half with no update, I asked the service consultant for an update. "They're still looking at it" ("it" being a noise that turned out to be from a bad wheel bearing on this nearly brand new car). After 2.5 hours finally done. On return visit, ostensibly a 5 hour process, I dropped the car at 7 and requested it by 3. No updates along the way, so i called after 3. Car ultimately ready by about 4. No explanation. No apology. No interim update, which would have taken about 15 seconds to do. At least the repair was successful. Again, I have followed up to give this feedback directly to the service department and have not had the courtesy of a response...so leaving the review here (and on Carfax) since they appear to have affirmatively chosen NOT to follow up with this frustrated customer. They had a chance...three, in fact. Buying experience about as expected, if also disappointing. Got the old "here is the price right now" after which I said I'd compare it with another dealer. Salesman: "Let me tell you how we do business here." Me: "I'm the one with the checkbook." Got the old good cop/bad cop routine, with the sales manager asking how he could help. Wonderful kabuki theater with everyone playing his role. Why does it have to be this way? End result is I got the car at the price I knew was right all along...and still am unhappy with the experience. Ultimately welcomed "to the Muller family" -- with lousy service experiences as noted above. Again. Why does it have to be this way? How hard would it be to make the buying and service experiences positive? Apparently harder than this business wants to try. Fair warning.

    Had a great experience was able to get a great deal on my car. Didn't take all day to get the deal…read moredone which was a plus. Great price great experience definitely will be back.

    Motorsource, Inc - car_dealers - Updated August 2026

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