I was all set to purchase a car for $17,900- cash sale. When asked what the total cost was, I was…read moretold "$21,400 out the door," which is $3,500 over sales price (huh?). Tax on $17,900 is $1,076, plus another $300 for document fee, which is roughly $19,254. Then they wanted to tack on a "$995 dealer fee." Funny how the dealer fee wasn't mentioned until I was ready to purchase the car. Anyway, the numbers still don't add up because all that equals $20,249, not the "$21,400 out the door" price that I was quoted. Sorry, J Rus. I will buy a car for $21,400, just not from you.

Dishonest. They are out to make a quick buck selling unsafe vehicles. They sold me a truck that had…read moresafety concerns with the brakes and transmission. My husband called them with the concerns and was met with "sold as is"....later we paid to fix one of the safety issues, I called and spoke with a woman who said she would leave a message for Kevin to get back to me, he never got back to me and he blocked my phone number from calling them! I emailed and got no response, then they blocked my email address after I sent a single email regarding my concerns. They had thier own mechanic then finally fix my brakes (I got ahold of them with a different phone number) ...the mechanic was rude on the phone and said he was mad he had to fix someone else's issue (meaning the dealerships problem) ....he didn't even give me a service record and told me that goes to Kevin since he paid. I have a report from another mechanic that the brakes were metal to metal, it was also severely shaking while braking, and the mechanic the dealership uses (My Mechanic in chesterfield) sent a photo to me and made sure to tell me he sent one to Kevin, of a brake pad that was off a vehicle, claiming it was mine and had life left, I asked for a photo of the rotor condition and was told that he did. Ot take a photo of the rotors.....I also asked the dealership for a copy of the pre inspection report, they took 2 days to get this to me and when they did it was a report by the same mechanic, and was made up and false, it was also not dated....not to mention the vehicle was misrepresented as having heated seats which it does not. They now have thier attorney reaching out to me, if that doesnt say "Im guilty and trying to do damage control/control the narrative early." Then I dont know what does. Not to mention besides the safety issues and misrepresentation, the staff is so rude if they already made the sale and dont want to be bothered. I was laughed at and disrespected by office manager Ashlyn for just asking to speak with Kevin and eventually saying I would have to come up there to speak with him if she wouldn't allow me to, she had told me Kevin said the owner would deal with it, I asked to speak to Kevin several times and she kept repeating "he will just tell you what i told you" I have a feeling Kevin told her not to transfer me. So instead she laughed at me, was rude, refused to transfer me until ibrepeated myself calmly about 10 times, then said "fine whatever" and sent me to his phone. ​

This place is how car buying is supposed to be!! Every car was in a huge indoor showroom! Free…read moredrinks and snacks, people were friendly, and the prices are good! I was in and out quick, I would highly recommend!

I knew the type of vehicle that I wanted and had been searching for two weeks. Direct Cars was my…read morelast stop. I emailed Guido on a Sunday; received a call back on Monday, and purchased the car Tuesday morning. The car is in excellent condition and was exactly what I was looking for. I was impressed the inventory is kept in a climate controlled warehouse and out of Michigan's harsh elements. The transaction was very smooth, and Guido is a pleasure to work with. If you have an appointment, make sure to say hello to Blue! :)

Extremely Disappointed - Beware Before Buying Here!…read more I purchased a vehicle from this dealership just yesterday, and I'm already regretting it. The entire experience has left me frustrated and feeling completely taken advantage of. When I picked up the car, no one mentioned anything about the vehicle only coming with one key. Naturally, I assumed it came with a full key set -- that's standard for any reputable dealership. I drove the car home (about 30-40 minutes away) and later went to lock it for the night. When I returned to unlock it, I found myself completely locked out. That's when I realized the only key they gave me only starts the ignition -- it doesn't unlock the doors! So, there I was, stranded at home with a vehicle I just purchased, locked out of my own car. When I called the dealership to explain what happened, I was shocked at how dismissive and unprofessional their response was. The salesperson actually laughed and said, "Oh well, we only have one key because we don't lock our doors." That is absolutely unacceptable and shows a total lack of customer care or basic professionalism. Now, because of their failure to disclose this information, I have to spend even more money on a locksmith just to get into a car I literally bought less than 24 hours ago. They made no effort to fix the situation or even apologize for their oversight. This kind of negligence and attitude is a huge red flag. If you're considering buying from this dealership -- think twice. They clearly don't care about transparency, customer satisfaction, or doing the right thing. Once they've got your money, you're on your own. I would strongly advise anyone to avoid this place unless you want to deal with unnecessary headaches, hidden surprises, and a complete lack of accountability. by the way, I would have given them ZERO stars, but Yelp requires at least one star.

After visiting what felt like every dealership in Michigan, with very long waits and terrible…read morecustomer service--I was ready to give up. Then my boyfriend found Heidebreicht Chevrolet and introduced me to Mr. Steven Wilks. Steven greeted us right away, and his mix of professionalism, friendliness, politeness, and real mechanical knowledge made him stand out from all the other salesmen I had met on my journey. No pressure, no fluff--just honest guidance and a clear understanding of what I needed. (And with a smile!) :) Even when I backed out of my first choice, Steven didn't flinch. He showed NO signs of disappointment. He understood how I felt, so he encouraged me to find something I truly loved, (which mattered to me, once again I knew I was at the right place, with the right salesman), I felt respected, and that my business mattered..like he actually WANTED my business..and then.... I did....I found one. I truly fell in love with this car. He walked me through each and every detail--from financing to paying cash--with full patience and clarity. While other dealerships turned me away for having a modest budget, Steven made it work, and he made it easy. Now I'm driving a car I LOVE, a car that I NEVER thought I'd be able to afford, a car other dealerships turned my away from with my budget. I'll absolutely be back, just not anytime soon..I'm enjoying this car & think I will be for a long time. I am SO over the moon happy with my new ride. 10/10 Customer Service !!!! 10/10 No-Very Little Waiting Time 10/10 Trust !!! 10/10 Selection of Vehicles Thank you Heidebreicht Chevrolet, and thank you Steven Wilks!!! :) You've got a lifelong customer now!

Worst Service Experience Imaginable - Beware the Service Department!…read more​I purchased a used 2016 Silverado from Heidenbreicht Chevrolet and had a great experience with the sales team. However, the service department has been a complete nightmare, and I urge anyone considering buying a vehicle here, especially a used one, to proceed with extreme caution. ​Within one month of purchase, while the truck was under full warranty, I brought it in for issues with hard shifting and transmission hesitation. ​Initial Refusal: Over the course of three separate visits, the service department insisted there was "nothing wrong" with the truck, despite my clear and repeated concerns. The staff was rude, dismissive, and demeaning, making me feel like my concerns were invalid. ​Management Intervention: I had to escalate the issue to management before they finally agreed to investigate. They eventually replaced the transmission wiring harness, assuring me the problem was solved. I immediately informed them that the issue was not fixed, but they swore it was fine and sent me on my way. ​Now, shortly after the warranty has expired, my truck has major transmission failure. I am left with a large repair bill and several years of payments remaining on a defective vehicle. ​Had the Heidebreicht Chevrolet service department simply done their job and properly diagnosed and fixed the transmission when I first brought it in--repeatedly--the repair would have been 100% covered under warranty. ​Instead, the only "solution" offered by Marissa was a measly $1,000 off a repair that is now going to cost thousands out of my own pocket. This offer is insulting and shows a complete lack of accountability for their negligence. ​In summary: The sales process was fine, but the service department is dishonest, incompetent, and unprofessional. They actively ignored a major problem while the truck was under warranty, resulting in significant financial damage to me. Do not trust their service department.

We purchased a Equinox from Hank Arondoski over a year ago…read more The SUV was just too big for me, so we went back to see Hank and purchased a 2018 Chevy Trax that fits me so much better! Hank is helpful in discussing our needs and options, in what we are looking for. He is so nice to work with, relaxed atmosphere. Amanda in finance is very nice too! We highly recommend them :)

I tried to schedule maintenance on my car and set expectations on timing. We discussed an idea of…read morewhen will get in for service when dropped off. I was told if you set a time we will likely get to it same day or next. If you drop off without appointment then it will likely take longer. I set appointment for a date to drop off first thing on a Thursday. The day before, I get a text message to drop off at 7pm on the scheduled date. I then called and confirmed and offered me ability to drop off early but likely would not be looked at by the weekend. This was exactly what I was looking to avoid 10 days prior. I am sure this service team does a wonderful job but they fell short on expectations. I will start over with another company.

I've been going here over 10 years. This dealership is the reason my cars have driven well. All the…read morestaff is very friendly and knowledgeable and they go above and beyond to make things comfortable for their customers. I purchased my vehicle here as well and have been very happy with it.

We put a deposit down on a 2026 truck & then it was SOLD out from under us!!!…read more The best part???! So how did we find out???? When a check came in the mail giving us our deposit back!!! No word from sales/finance/owner lol. NOTHING. NO ONE said a word to us and we were planning on finalizing this weekend! Before you ask, yes, they knew when we would be purchasing and were fine with it as long as we made the deposit....OBVIOUSLY NOT!! HORRIBLE customer service!! Needless to say, but we will NEVER buy from here nor have service done here and believe me when I tell you we will be telling anyone and everyone about our experience and they too won't buy or have service done here!! DO NOT GO HERE!! SHADY BUSINESS!! Btw, the salesman originally showed us a truck that was brand new and yet had a dented bumper and scuffed paint and a noise coming from the vent when you turn on the heat. When we brought it up the man was not even aware of the issues and said they'd "fix them"--whom in their right mind would buy a brand new car or truck that is damaged and needs to be fixed?! What?!?! No, we expect them to be in perfect condition, they're NEW!!! Would he not think to look at the truck--I'm sure glad we did! Do their cars and trucks not go through an inspection when they're received before going into inventory?! Would you trust someone or a company who was trying to pull a fast one on you?! Would you ever buy a used car/truck from this dealership, when they can't even properly inspect a brand new truck; how much attention is going into a trade in or a "certified" used car/truck?! JUST HORRIBLE all around!! We're beyond grateful that we narrowly avoided this sale with Bill Serra, at this shady GMC dealership and our hope is to spread the word of our experience AND to prevent anyone else from a bad sale or being scammed!!! RUN!!!

Do you think they'd get new car owners, free rotation, and free oil change like Heidelberg does…read morewhen you buy a new vehicle from them but no, they charge for everything not good PR work !

After an exhaustive search, I finally found the used pick up in my price range with good…read moreaccessories and features. The mileage was higher than I'd like but the F150 Lariat was too good to pass up. I spoke with Mike and set up an appointment for a certain time and day and Jessica emailed me that the truck would be ready for my review and test drive upon my arrival. Wednesday rolled around and we left Waterford for Washington knowing we'd have a 45 minutes drive to the dealership. I brought my girlfriend along anticipating that she would drive my vehicle home after we made the deal on the truck. I had emailed Mike at 8am that morning that I would see him around 11:30am. When we arrived, we were guided to a waiting area and met by Mike who offered us coffee or water and asked if I had checked my text messages. I hadn't as I was in the process of tying down things at home before we left. Mike casually mentioned that the truck was sold the evening before and that he texted me of that fact. I would have expected a phone call and voicemail rather than the text at the very least. I asked why it was sold when it was on hold for me. He explained that used vehicles are not their "bread and butter" and are sold on a first come, first served basis. Mike was very nonchalant about the matter and changed the conversation to my price range and vehicle preferences. Was I open to look at other trucks - which I was at that point. He showed me four other possibilities but, oh! Unfortunately, although they all had "hold" on them had been sold. Classic "Bait and Switch!" He offered to look for other vehicles and call me when they showed up. I told him flatly to forget it and walked out. Now that's what I call customer service. Not!! Suburban anything will never see my business again.

I called in to make sure a vehicle would be available. They assured me it was available and to come…read moreon in. I asked a second time and stated that I was driving in 3.5 hours to come look at it. They said they would have a sales person go out, make sure and it would be available. I said a 3rd time okay, I'm leaving now, it will be available? Then my wife and I drove in 3.5 hours one way. Walked in the door, and immediately she said sorry, someone else is signing for it right now. Seriously? All that gas and my entire Saturday. Ridiculously unprofessional on you guys. It's okay, I was offered a bottle of water and told to drive safe home. Would not recommend to anyone. Edit: I did receive a call this morning from the service manager apologizing profusely for the incident. Offered to compensate for our time, gas, and trouble. He made it clear that he had already been talking to the team to make sure this never happens again. Also offered to start hunting for the exact car I wanted from auction. As much as the situation sucked for us, he certainly made it right and did everything he could to make things better. A stand up guy and management here.

We came from Columbus, Ohio to buy a pre owned 2023 Ford Explorer off the lot. Brian Dunn, our…read moresalesman, was great. The finance manager was also quick and to the point. No hard sale extras because we stated previously that we weren't interested. We brought our own credit union financing and that added a bit of time but we got the deal done.

Found a vehicle I was looking to purchase via the carfax website. It was clearly listed by the down…read morepayment amount with no information about the actual final price. I was not looking to finance the vehicle and thus I wanted the cash price as I would be paying for a 3rd party inspection pre-purchase before getting a transportation tag and coming to get the vehicle myself. First, they used an AI chat bot for responding, but apparently hadn't programmed it to give the vehicle pricing information, something i would confirm the next day, over a repeated and alarming number of emails demanding I set a time to come in to their dealership. Second, I was called rthe next day about 10am, by a man referring to himself as "Russ" who: Didn't have any of my lead information, didn't answer the price of the vehicle quetion, didn't know where I saw the vehicle, didn't apologize for the flood of emails, and didn't actually start the conversation. Within a moment of him speaking his name he was just sitting in silence on the line, as though I had called him. I have not seen someone so unprofessional. If they have the logs of the emails, then he should know what I was emailing about. If they don't, how did he know what vehicle I was looking at? If they know what car I'm emailing about, then they know where my information came from. See the problem? And all of this could have been glossed over if he had a better and more helpful and.or professional attitude to start with. In th photos, you'll see what caused me to want more information, and of course demanded I find a 3rd party inspection. The pricing information is a bit off, and it also looked to really be based on financing which as I said back at the beginning I didn't plan to do. Something is off about this automotive group. And even though it will end up with me driving farther to get the vehicle I'm looking for, I'd rather the extra hour or so drive to the east coast than to drive up to Michigan and deal with what seems to be a dubiously legitimate business at best.

RUN DO NOT BUY FROM THEM. When we went for a test drive the check engine light was on. They said oh…read moreit just needs a battery and took it to his dad's shop and put another battery in it just to clear the check engine light. Then it went back to the shop a couple days after having it, cause GUESS WHAT. Yep the check engine light was on again we took it to the Ford dealership and now after only owing it for 3 months it needs a new engine. JUSTIN, RUSS AND THE INDIAN GUY FORGOT HIS NAME, ARE ALL SCAMMERS. THIS PLACE IS HORRIBLE. AND THEY BEG YOU TO TAKE DOWN YOUR BAD REVIEW. I WOULDNT EVEN REFER THEM TO MY WORST ENEMY.

I cannot say enough positive things about our experience with BMW of Rochester Hills, Michigan…read more From the sales rep, Sonny, to the finance representative, Brian, and the genius, Lorenzo, they were the most professional, positive, accommodating, and friendly people I have ever dealt with on a car purchase.

My husband took his 3 series in for a brake inspection, and we were glad to find that the work was…read moreunder warranty. We dropped it off on Saturday and had the car back by Tuesday, which worked great for our schedules. The guys he dealt with were kind and professional!