This DMV is one of the better DMVs I have been to in my life. They're pretty nice and fast as well as efficient especially if you have an appointment set up. If you do or if you don't try to get here before you open or you may get stuck waiting in line for a long time like most DMVs. The 2 times I went I got lucky with both times to get a new license plate as well as a new license. The first time I went there was absolutely no line, the second time I got there soon they opened. Even though there was a decent amount of people waiting to get in too, I was able to be done in like 3-4 minutes with my appointment and the staff were friendly too. This is one of the better DMVs to go to. read more

Every one that works there is super rude and grouchy. Don't want to help just want you out of there face so they can go home.

The attendant I saw was understanding and courteous, going above and beyond to make sure I needed it I had before I left the building. I was very grateful to have such a positive experience here. read more

First, they open at 7:30, not 8: Everything goes pretty smoothly and quickly. The people who work there are good, and thorough. They ask you about additional areas you may need, and frequently, you do!! This MVD runs loke a well-oiled machine compared to California DMV's! Such a pleasant experience! read more

These guys and gals work hard to help you here. Very efficient, cordial, and explain everything really well. Interacted with three different people and they were all respectful, very nice to converse with - over all best experience at a DMV ever! read more

Don't come in after 4:45. They will treat you horribly and refuse to help you. I rushed here after work and got there at 4:47 and was denied help. Horrible and rude. "Only questions after 4:45". read more

The motor vehicle division here in Prescott Arizona is an awesome government facility which should be modeled for other government facilities in terms of efficiency professional courtesies and expediency of dealing with the many problems or issues associated with licensing I have been using this facility for many years and it just seems to keep improving and getting better despite the tremendous population growth that is going on it is so refreshing to deal with government workers that are positive and doing a great job as opposed to those that are just doing their job at the minimum level that they can. Of course I highly recommend this place because where else are you gonna go up here in northern Arizona in the Prescott or Tri-City area. read more

I was seven minutes late to my driver's test appointment because of traffic and my dad forgetting his wallet. They told me that I could not test because I was late and to reschedule for another day. They said they were no longer doing road test at that time. I'm never going back there unless I really have to. I will find somewhere else to take my drivers test horrible experience. And the first time I took my drivers test all I was told as I failed because of a school zone nothing more no feedback whatsoever. read more

Went in to get a new license honestly expecting to spend several hours there like it used to be. I was in and out with a new issued ID in 20 minutes! read more

Outstanding experience!! Those folks who are upset about any amount of waiting or a line should either go or maybe they were imagining their CA Department of Motor Vehicle experience. The Prescott MVD office is a model for running a government office. Their service is friendly, polite, patient, professional, and informative... The wait time is nothing compared to other similar offices. Example: Came in today to register an out of state vehicle WITHOUT an appointment and left with a title & plate in my hand within 30 minutes. Even with an appointment, in CA this transaction would take at least 3 hours or more. On a prior visit to this office, WITHOUT an appointment, it took 40 minutes to walk out with two licenses processed and two vehicles registered. Again, this same transaction would take 3-days in CA (slight exaggeration).. Kudos to MVD; Thank you for the great service!! read more

Friendly. Efficient. Took about 25 minutes to get 2 cars registered. Only issue. Bring the chairs back to the counter so you can sit with the person assisting you. read more

Wow!!! What a great experience! The people working there were very nice, super up beat and on point. I was in and out in less than 15 minutes when renewing my tags and changing my address. I love Prescott and I love this DMV :) two big thumbs up! And you can trust me I'm a native Arizonan ;) read more

Failed my daughter for going 1-2 miles over the posted speed limit during her driving test! Really, 1-2 miles over the posted speed limit and you get a FAIL? read more

They are just as fast or faster than the contract places. I have never seen the place real full.

Resident of AZ!I got pulled over in California with expired registration. I called and LITERALLY before I was written a ticket , I have email proof of new registration and cards !!!!!! The officer looked at me and I kid you not- he ripped up my ticket and said have a great day. ARE U KIDDING ME!!!!!!!!!!!!! read more

I needed an inspection of a homemade trailer for a jet ski. Had the pleasure of working with Alex at window #1. Alex and the staff were most accommodating and helpful. The wait time was less than five minutes. He had everything completed, the inspection and paperwork, lickity split. Alex always maintained a friendly smile and can do attitude. Another excellent experience, thanks Alex!!!! read more

Trudie was amazing. Help me thru process of getting my license back. Thank you trudie!!!

A DMV employee helped my 90 year old mom to get her Handicap placard. They were concerned about her and since the motor home was being used as the facility (the building was closed) and this man didn't want my mom to have to wait in the heat. Outstanding service! read more

At 3:27 on a Tuesday we arrived at the Prescott AZ MVD facility to renew an expired vehicle registration. We were second in line to front information counter. Randy greeted us enthusiastically. He personally guided us to the Kiosk and entered all the state required information to renew our vehicle registration and change of address on our drivers license. This was the best experience at any motor vehicle facility I've ever had. That includes five other states and one U.S. territory in my fifty-fours years of owning and registration motor vehicles. Thank you Randy for OUTSTANDING Service! read more

What a contrast, compared to other Motor Vehicle Departments, Arizona has them beat, easy quick, in and out, nice people, great experience.

What a refreshing change from the DMV offices in other states! We had the pick of the date/ time we wanted for our appointment, and when we walked in we were the ONLY clients there for quite a while. We were helped immediately by friendly, helpful clerks. read more

What has happened to quick service! No longer are there more convenient ways of handling MVD issues. You get a number and stand in line. Where are the chairs? Where are the employees? The process seems more frustrating for the customer. This office is always busy. read more

For a MVD office, this location is very nice. The staff is well versed in all aspects of motor vehicle needs and are very friendly. The location is clean, decent seating, lots of windows and they work fast. It's tucked away and can be a bit hard to locate the first time! read more

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Trudie was so helpful, and so knowledgeable about whatever questions we might have had! I cannot say more about how great our experience was, it was so nice to be reminded how far someone can go out of their way to help! read more

This is unbelievable. The building is closed - third day - and there is a motor home with a few employees who are assumably processing license renewals, title transfers etc. I have been waiting in line for over 2 hours in the SUN. No water no shade and porta potties in the parking lot. There were about 15 people in front of us - you do the math ! This is the best they can do? read more

I had to update my address for my drivers license this morning. I allowed quite a bit of time for this and when I arrived, the place was almost empty. The employees were very nice and helpful. I was in and out within 10 minutes. The only bad thing I can say about my visit today was my new picture on my driver's license. Ugh!! ;) read more

I was in the MVD facility this week to get a new registration driver's license and plates. I have recently lost my beloved son in December and he was on most ALL my paperwork. Having to get a death certificate to prove he was deceased was so hurtful but the compassionate lady that helped me seemed to understand this. (Why would any mother lie about the loss of her child?) The paperwork was completed without this hurtful reminder having to be shown. I cannot thank her enough for understanding. I realize that in some circumstances the D.C. has to be shown but I've had to re-read my son's much too often. I purchased personalized plates in his name, it makes me feel as if he is still with me. Thank you MVD for your compassion! read more