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    Motor Madness

    4.0 (4 reviews)
    Open Open 24 hours

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    Response time

    40 minutes

    Response rate

    100%

    Services - Motor Madness

    Auto maintenance

    Auto fluids and filters maintenance

    Oil changes

    8 More Services

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto steering and suspension repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

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    Toyota Of Del Rio

    Toyota Of Del Rio

    (19 reviews)

    I love my Toyota Sequoia, but the service department has been a huge disappointment…read more I have taken my Sequoia in many times, and every single time they are "too busy" to get to my vehicle -- even when I have an appointment. There is always an excuse. This time it's "the new system," but meanwhile my car still needs service and nothing gets done. What's the point of making an appointment if they can't honor it? The sad part is that I truly love my Sequoia and Toyota makes great vehicles. But because of this service department, I'm honestly considering switching brands when it's time to buy a new vehicle. Customer service matters just as much as the product. Toyota deserves better service than this location provides.

    My husband arrived in Del Rio from out of state in his older Toyota pick-up truck, he noticed some…read morebrake issues during his trip and wanted to take his truck in for service just in case. We took the truck in on a Saturday morning, explaining the situation and that we were fine if the truck wasn't ready for a few days. The problems with my husband's truck were discussed along with the work that would be needed to take care of them and the cost for the work was not an issue with us, we just wanted the work done. Phone calls to the service desk went fine the first few times but then turned into the usual game of no returned calls, calls answered by someone with no clue to the situation or put on hold for long periods. Showing up at the dealership in person seemed to catch people off guard, and the answers to our questions were always met with other customers' issues. A few days turned into weeks, all the while I'm still making contact every other day over the phone or going to the dealership in person. My husband had to leave Del Rio without his truck because there seemed to be no end in sight. A phone call from the service desk comes in saying the truck is ready with a lower price for the work because the mechanic didn't fix everything as originally planned. We insisted to have everything done that we had agreed to when we first took the truck in, that would take almost another two weeks. Yes, my husband's truck was older, and had rust issues that made the work difficult that's why we took the truck to the 'experts'. We got the truck back finally; we weren't happy or satisfied with the service and discussing this wouldn't have made any difference to anyone, our experience waiting for the truck proved that. Service in other departments might be less of a headache but the Service Department should be just as good or better than the sales. If possible, take your vehicle to another dealership, especially if you're in need of more than an oil change or scheduled maintenance. * To date we haven't received any follow up call, or request to take a survey from Toyota of Del Rio about our experience, which speaks volumes to their less than stellar service.

    Motor Madness - autorepair - Updated May 2026

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