Two friends and I rented scooters from Moto & Go for a week trip around Spain. Honestly it was pretty much a disaster from the start.
First they confirmed their pricing to us in $$, but when we got there they charged us in Euros; which cost us $40 more than the confirm. If you squinted and looked at the small print on the agreement you could see they could do that - but the confirm was in $$. So we started off with an unexpected $40 surcharge.
Next they were unable to provide one of the scooters promised (a Peugeot Satilis 300) - they said one had been stolen and they didn't have another to replace it with so instead provided us with a 3 wheeled Piaggio 400. Heavier, less maneuverable and a gas hog compared to the 300s. We had no choice so we took it.
The scooters were in general in terrible condition. Scratched, banged up, literally had duct tape on them, holes. As we walked around the scooters to complete the scooter condition section of the rental agreement they said to every ding / broken part "we know, we know".
We then took off; very quickly one of the scooter's starters stopped working stranding us in a small town. The 800 service # worked, the guy showed up and said, yep, the starter's broken. His solution? He gave us a 2x4 and showed us how to bang on the starter housing while someone hit the starter button until it started. So off we went again with our handy 2x4 strapped to the back.
Needless to say that wasn't going to work for a week+ of riding in Spain. They had a 300 Satelis at their ofcs in Malaga, so off we went to switch bikes. We picked it up in Malaga (and this one was beat up even more than the others if that's possible) took off, and within 40 minutes the new scooter overheated! Yep. So we called them; of course they had no more Satelis's and said we could come back and take a Piaggio 400. We added water to the Satelis, waited, it cooled down and we decided to roll the dice w/ that scooter and continue on; now without the 2x4 but with a large jug of water.
At this point we had lost two of our planned 11 days of riding.
The scooter continued to overheat every couple of days, causing delays and unplanned stops.
Finally a few days before the end of our trip we noticed the tires were bald on two of the scooters - yep, they gave us scooters with tires that were at the end of their life and not capable of getting us through our planned 13 day trip (11 days of riding). So another scramble, another detour, another day lost getting tires replaced.
When we got back to the Madrid the guy there basically said, tough luck. We're not making any concession for your difficulties, after all he said, "it was hard for us too." Unbelievable.
Save yourself a lot of anguish and do NOT rent your scooters from these guys. There are plenty of choices in Spain. Do yourself a favor and find another vendor. You'll be glad you did. read more