I booked this hotel through booking.com. When I arrived at the hotel all was good until I got to…read morethe hall of the room. The hallway was very funky smelling, it look dirty and I couldn't bring myself to stay there so I went to another Candlewood Suites on Tom Leonard Dr. in Richmond which was just as bad. I'm exhausted from traveling but I canceled the second day of my trip because I couldn't get another hotel room because of the holiday. I will be vacating these premises first thing in the morning. I pray I make it through the night. This is not a nice place to stay, if you are use to better. They don't even have ice machines here. Think twice about booking here.

Gazell Williams 1/5 4…read morehours ago on Google I booked a room through booking.com to check-in on 6/28 and check out on 6/29. I had until 6/27 at 4pm to cancel the room free of charge. The hotel charged my card 142.17 on 6/25! I called the hotel on 6/26 when I saw the pending charge and the hotel manger George Miller who was very matter of fact and rude stated "all hotels do this across the board to make sure the card is valid" I stated to him that's incorrect, why would my card be charged on 6/25 when I still have until 6/27 to cancel the room for free? George told me that I would have to cancel the room through the booking app and then a representative from booking.com would have to call him to cancel the room. I did just that and called booking.con the cancel the room and stayed on the phone on hold while he called the hotel the have the charge removed. Once the call ended with booking.com I called the hotel back and spoke with George again and he stated he took the authorization off. I asked for a corporate number and he says there is no corporate number very rudely on the phone, after asking him two more times he finally gives me the number to IHG. So today 7/3 the charge is no longer pending but now an actual charge. I spoke to my bank and they saw nothing coming back to the card. I call the hotel and George is not there so a young lady at the front desk stated it's showing as a charge and nothing was reversed or taken off. She stated she could not do a refund and that the manager George whom I spoke with will have to do the refund. So now we have a case of stealing money. DO NOT do business with this hotel, George Miller is stealing money and now I have an attorney involved. The funds are still not on the card.

Hotel allows pets. First floor room had fleas and flea was seen in common area as well…read more Best thing about this hotel is Bonnie who serves you breakfast. Super nice lady who enjoys her job. They need to treat the rooms they allow pets in for fleas.

I was happy with my stay here. It's what you might expect from a Fairfield Inn. Decent room, good…read moreselection at the breakfast in the morning. The pool was a little on the small side (fine if it's 1 or 2 people, if there were a bunch of people at the same time it would be a lot less pleasant.) The mattress was definitely on the firm side, but some people must like it the way. If I was in the area again, I'd stay here. You get a nice stay for a reasonable price.

Great location great staff..the orice was great they are like a little mini apt w dishes on one of…read morethe florrs and on the others you have to purchase them but you get to keep them

The front desk staff was very friendly, but our room floor was filthy and covered in drink/food…read moreresidue from previous guests, and people were being loud throughout the building all night.

Overall this was a great stay!…read more My daughter was celebrating her birthday this past weekend and wanted to venture to Richmond with a few friends so it was my task to find a hotel in the downtown area that would accommodate the guests. I came across this suite about 2 weeks before checking in and it was still available within a week of check-in. The reviews I must say were a little bit frightening but I still went ahead and booked the two bed suite. Thiis was the only room that I could find available with the two bed option with a pull-out sofa as well and the half kitchen was a plus! Again overall the stay was good. The girls did mention a few stains on the sheets and in pulling back one of the bed sheets a ladybug was visible. I understand ladybugs are supposed to bring good luck so I wasn't too upset about that but again overall staying the weekend this past Friday night and Saturday night it was cool it was suffice the girls didn't have any other complaints. Breakfast was complimentary. Didn't use the parking garage but parking is available on site there is a garage and I believe it's $25 a day. Nevertheless, the check-in process was a breeze as well as the checkout process as well not sure the young lady that checked me in but she was to the point and everything was a 10 out of 10.... Just For Those few hiccups in the room. I do recommend this hotel but go at your own risk again the reviews ahead of time had me a little bit side-eyed, but overall glad we made this Choice! Have fun and enjoy life :)

A Comedy of Errors (Except No One Was Laughing)…read more Let's start with the parking garage--because that's where the nightmare begins. I have never seen a more poorly designed parking situation in my life. The spaces are so tiny you practically need a shoehorn to wedge your car in, and good luck opening your door without creating new abstract art on your paint. To make things worse, the metal awning above the cars is literally falling apart. Not exactly confidence-inspiring. Once inside, things didn't get better. Our room was not Hilton standards by any stretch. It smelled like a jar of pickles and an ashtray got together and had a wild party. The front desk promised (three separate times!!) to put an ozone machine in to help with the smell--never happened. We identified the smell might be coming from the sink and were told someone would come check it--also never happened. They offered to move us over to the attached Hampton, which would've been fine... except other guests warned us there was no hot water over there. Meanwhile, back in the garage, we got stuck for over an hour because a tow truck was called for a car blocking another, only to discover the owners were out at dinner. Instead of moving the tow truck to let waiting guests out, we were all told to sit in our cars and wait until the owners returned. Where is the common sense in that?! Between the tiny parking spaces, the broken awning, the smelly room, the lack of follow-through from staff, and the hot-water-less Hampton, this was easily one of the most chaotic and frustrating hotel experiences I've had. Richmond has plenty of hotels--pick literally any other one.

Came here for a weekend getaway and we loved the comfy beds and spaceous suites. Pool was clean and…read morenot crowded, and the fridge in the room made the stay more economical, though the rates were reasonable to begin with. Plus, free breakfast!

This place is an absolute mess. I attempted to dine here today to redeem some Hyatt points and…read moretheir staff were absolutely clueless on how their own systems worked. The "engineer" they called to get their machine working had no luck either. It took a great deal of explaining for them to even understand I wanted to redeem points instead of buying more points. Unacceptable, I expect far better from Hyatt. Overall: 1.0 star ---- Pros: - Plenty of parking since this is a mall location. - Nice interior design. Cons: - Incredibly ignorant and poor customer service. - Somehow they found a way to turn a customer perk into an infuriating experience.

I stayed the night here after my best friend's wedding. I'm a local so this was a bit of a…read morestaycation. For those curious about location, this is located in our most popular mall. It's not very central to Richmond Downtown, but it's only about 25 minutes away from central Richmond. There are a lot of great restaurants nearby and since it's in a mall you can find anything you need. I'm a member of the World of Hyatt Loyalty Program so am no stranger to their hotel brands. Hyatt House rooms are usually very cozy and have a kitchen. I should note that it was a weekend, a lot of the rooms were booked. It seemed everyone visiting town for the wedding was staying there. I'm not sure if it was because it was packed and I waited a bit to get my room, but our room was a bit old fashioned and lacked the kitchen part. The fluorescent lighting made it a bit cold. However, our purpose was just to sleep and eat at the breakfast buffet with the bride and it served that purpose. As an after party to the wedding, we hung out at the hotel lobby bar. Although it was closed on our arrival, they kindly let us stay there. The bed in my room was pretty comfortable and the bathroom was clean. It's a quiet location. I liked the waffle station at breakfast. There was a lot of variety for what to eat which I liked. The food itself was fine and filled us up. This is an affordable option for Greater Richmond hotels.

At the end of April 2019 I was in the Midlothian area for a wedding. I ended up picking this hotel…read morefrom my friends wedding registry and I guess I got some sort of deal on the place. Not much, but maybe 10 or 20 bucks off the normal price. To my knowledge I haven't stayed at a Sleep Inn before now and I wanted to point out what a rock solid visit this was. To start I was arriving from Va Beach the same day as the wedding and I called before hitting the road and asked if I could check in an hour early. "No problem at all." I was told. I arrived just before 2pm and was able to check in immediately. My second floor room was huge with a king sized bed, sofa, desk, coffee bar, refrigerator and the other normal amenities. The bathroom was also very nice with a modern layout and a very nice walk-in shower. I broke my computer out and did a little work. The WiFi was solid. A little tip. If you want a faster connection, watch the 30 commercial pushed to your browser when you initially connect. After an hour or so cleaned up and got ready for the wedding. The wedding ended late and I arrived back at Sleep Inn between 11 and 11:30 PM. The parking lot was full. The place was super quiet. I didn't hear a mouse fart during the night and slept very well. No noise from the neighbors during the night or the morning. The king sized bed was super comfortable. I woke up around 7am and went downstairs for the breakfast. Hot coffee was ready when I walked into the cafe and a buffet was lined up along the left wall that included just about anything you could think of. I enjoyed a plate of eggs, sausage patties, OJ and toast along with some fresh fruit. I took a banana with me when I left. Very solid breakfast indeed. After packing and cleaning up I checked out just before 9am and had a great conversation with the person working the front desk at that time. The staff was super and it was a pleasure interacting with them. This was an easy 5 star experience and I'd be happy to stay here again anytime. I'll definitely be considering a Sleep Inn during future travels if one is available.

Outstanding!!! Work hard and play hard is our thing. We with fit a GREAT company!! ya' digread more