The lady that checked us in last night was so sweet and kind! We brought our dog so they are a pet…read morefriendly location. Our room was clean beds were comfy. They had an outdoor pool that looked nice but we didn't use it. They also had complimentary breakfast but we also didn't eat it this morning. My only complaint.... Housekeeping kept knocking on our door at 830 when check out was not until much later Our kids were out of town with family and this was our chance to sleep in but housekeeping had other plans. My advice... do not forget to hang your do not disturb tab.

Basing my 4-stars on expectations. Going in knowing this isn't the Ritz Carlton, I expect a good…read morestay in a clean room. This Hampton Inn consistently delivers and exceeds on some areas. Enough so that it's my main hotel wherever I visit Kingsport. Location - 5 out of 5 - beautiful views of the mountains but also easy access to the highways. There are restaurants and fast food nearby if needed. The building - 4 out of 5 - well maintained and clean. The rooms have reasonable wear but were in good condition. Comfort - 3 out of 5 - about what you would expect from a hotel bed and pillows. The room I stayed in this time (415) was rather large which was nice. Room amenities - 4 out of 5 - basic amenities such as microwave, fridge, coffee, and basic toiletries. What I really liked was the number of outlets. A total of about 10 in the room and 2 on each side of the bed. Also had basic USB in at least 3 of them (no USB-C). Though I didn't use either, they do have a pool and gym. Service - 3 out of 5 - everyone that I came into contact with was friendly, but then again I didn't come into contact with many people. Food - 3 out of 5 - basic breakfast food, nothing flashy. Always have hot options as well as cereal, yogurt, fruit. They switch up the hot options for those staying longer than a night. If visiting Kingsport, I highly recommend staying at this hotel.

Staying one night before leaving town. So much for having room preferences in our profile as none…read moreof them were met. This is a newer hotel in Kingsport but seems a bit dowdy. At least it's mostly clean (found a chunk of hard plastic on the floor of our room). Front desk people are quiet and talk only when asked a question. One of the wall lights isn't working very well. Makes for a dark desk area.

Great spot right off the freeway. Nice room, good staff. Very clean. just spent one night but it…read morewas worth it.

Stayed here for a conference. The staff were wonderful. The facilities were amazing- a true…read moreresort. Their Cattails restaurant had some pretty great food. The AYCE seafood buffet really rocked! This is a place to order the steak. Nice thick cut. Our room was very nice. No complaints. I'd be happy to go back to this resort.

Stayed one night while traveling. The room was clean and comfortable. Everything was in working…read moreorder except the toilet paper holder. It looked as if someone used it as a handhold to get off the toilet so it just spun around. The staff was friendly and the checkin was the fastest I have experienced. It was overcast the next morning but the server in the restaurant, Jenny, brought the sunshine!

Rooms are clean, loved the indoor pool! The beds were so comfortable and clean…read more Staff was very friendly. I will be back again.

We stayed FOUR nights , clean towels and bathroom cleaned on 1st night. ROOM NEVER CLEANED ,…read moretrash, vacuum ,surfacecm wipe down OR beds made , ZERO. Was informed that " SPECIAL " cleaning should have been requested , and they were on a " schedule " for that ! If CLEANING the rooms is on a rotating schedule I guess I'm lucky thebreakfast wad usually out of food , don't know what day they clean the kitchen.

This had the opportunity to be an outstanding review. We…read morewere in town for a funeral and as Hilton honors members we usual stay with them, but having our last few stays not measuring up we decided to try the Choice privilege loyalty program for the first time. In making the reservation their system defaults to the day you make the reservation and after resetting this twice for our arrival date unbeknownst to me somehow after the payment was made it defaulted back to the day I was making the reservation not the arrival date. When we arrived at the hotel the next day we were told we didn't have a reservation and that we had " No Showed " the previous day. No worries after a brief phone call to the manager or owners we were going to get a discount. Well the "discount" was higher than the price that I had received the for the prior night. I was then told there was nothing they could do. After talking with another employee and finding out that the hotel was less than half full the night before, I realized that they really didn't loose anything. The room never had to be cleaned, no extra electricity or water was used no one was turned away, no money lost. Heck even the ice in the ice machine had stayed the same. Considering the circumstances the right thing to do was to thank me for being a new choice member and just move our reservation and apologize for our loss. At the very least give us a discount for the room since we had already been charged for the night before. Instead, in addition to loosing a family member we felt the additional sorrow of being gouged and taken advantage of. Not only were we paying for another room but it came at a higher price. Now on to the room, dirty, mold in the bathroom, cracked ceiling, peeling paint, TV volume not working on the bedroom Tv and to top it off toilet paper stuck to the wall in the bathroom. I'm guessing from the previous sucker who got taken advantage of. By the response we received I know this will not mean anything to the owners, but I don't think the Choice privilege program is for us. Obviously it puts profits ahead of everything else. Including cleanliness. Being retired and traveling we spend an average of fifteen to twenty nights a year at hotels. And you guys alone have convinced me to never stay with Choice again. In one of my wife's worst times, instead of allowing me to be there and fix the problem, and complementing your hotel. You took advantage of the situation and turned me into a sucker. In the situation I was in had so hoped for a positive outcome, but it was not to be. But congratulations you made the money. As our dearly departed had always said " it is what it is, move on to something positive" , and surround yourself with genuine people that care. For the benefit of future travelers I have included pictures of what a screw the customer, make as much money as possible hotel looks like. Good luck to future guest, as my heart goes out to you if you have to stay here.

The hotel is clean and in a great location quiet and safe. Great views from the hillside. Staff…read morewas friendly and courteous. The room was well-kept, but a little worn. There were two TVs in the room, one in front of the couch and one in front of the bed; however, only one of the TVs worked and there were no local channels only cable network channels and made it very difficult to find out the local news, traffic conditions, and weather conditions. Bed was fairly comfortable, too firm for my husband's preference. The air conditioner did not work properly it would not stay at the temperature we set for the room. We had to constantly get up in the middle of the night to reset it otherwise it would revert back to 78 degrees which is too hot for us to sleep. We probably would not stay here again.

Horrible hotel. Dirty wallpaper coming off walls mold on walls. Air conditioner didn't work no hot…read morewater. Tub and sink didn't drain. Hard beds. Dirty carpets in common area

Horrible hotel, well below standard for the LaQuinta hotels. I had a service animal which I…read moreinformed the front person about and they asked me for documentation which I did not provide because it is illegal for them to ask and they still charged me. Definitely not worth the price and dirty.

Better than west side inn!!…read more I was treated very nicely by the front clerks who were extremely overwhelmed with customers so I wasn't offered the best room possible, but I have a heart and at least one good eye. My room was missing some things like the fridge and extra table and when I mentioned it I was offered solutions. They also fixed the bath tub which was clogged with what I imagine to be years worth of hair and s***, but at least they took care of it. Room is kinda dirty, but aren't they all? Especially at the dirt cheap prices. The laundry room is an amazing edition with nice machines. The pool is currently broken and so is my heart. Room service employees might be a little new or inexperienced as they forget things like putting fresh towels. The breakfast is good and they have many options for the morning birds. All in all I'm pleased and the clerks at desk made it a 4 star instead of 3. Good on ya.

Heads up for anyone who is unfamiliar with the *AMERICOURT EXTENDED STAY HOTEL IN KINGSPORT*…read more do not go there! Simply pay the extra $15 a night and get a decent room someplace else... After I informed the management about the issues I was having.... they kicked me out. Kept my deposit and didn't even give a full refund. Claimed that I was being unreasonable.... ****Absolutely disgusting ****

Terrible experience. First room had a sewage problem of some sort.. so we were moved to another…read moreroom. Then, the noise overhead is aweful. It started around 4am and is still going on as I am typing this review. I complained to the desk and was told it is maintenance. Why would they start maintenance at such an hour! Please do not stay at this Inn. Uncomfortable bed, terrible pillows, borderline cleanliness, and the NOISE!

I stayed in this hotel Feb 13 thru 17th but checked out a day earlier. You ask why well the first…read morenight I should have hauled ass because my room was disgusting I had to go out and buy my own sheets but didn't think about the pillow cases because we bring our own however my suite mates used two of the pillows the first night. So we get up go about our day and I return with my own cleaning supplies and I deep clean the hotel room when I find the UNGODLY PILLOW!!!! IT HAS BLOOD ALL OVER THE CASE ON ONE SIDE, so I call my other friends and ask if he may have scratches himself and if my daughter was wearing lip stick at anytime that day and didn't take it. Anyway I took all the pillows downstairs and throw them across the desk and refuse to pay for any rooms while I remained there. I only stayed in the hotel that afternoon while packing my things found another place and never looked back! I would not recommend or suggest this hotel to anyone! Oh and the coffee creamer was left out all day and would lump when I put it in my coffee!!!!

Breakfast is poor quality. Hotel old and needs upgrades. It's a basic hotel the room was clean and…read morestaff was decent. It was full every night. Because it's near the highway. It's about what one would expect from a sub 100 dollar a night room

My husband and I had made previous arrangements to stay there. He was having a GI procedure in…read moreKingsport early the next morning, and we live 45 minutes away. They were very suspicious. When she asked why we were staying there, I said we had been visiting my mother and we're on our way home. .it was a lie, but none of their business. They refused to let us stay there because 'we lived within 50 miles' of the hotels, and it is their policy. We were treated like scumbags. As soon as we left to try to find somewhere else to stay, my car engine smoked and blew up. Had we stayed there, that would have happened on our way to the Gastroentrology Associates for the procedure. We had to be towed back to our home. I have never been treated so bad and w such suspicion. I felt very bad.​

So I'm on my way home and decided to stop for the night instead of driving 6 more hours and getting…read morehome at 2am. Google maps said there is an Econo lodge up ahead and was $70 so I said okay. The clerk said the price was $89 but decided to give it to me for $85. She said that was not their price but the website price. She said she only had 1 rm left and it was a smoking room but I figured with the A/C on it would be okay for 1 night. The room was neat but on close inspection the covers had burn holes and stains but sheets appeared clean. The towels felt a bit damp and appeared dirty as if no soap or bleach was used yet and still they are not serving breakfast due to COVID. I also found a bug of some sort crawling on the bathroom shower curtain and public hairs here and there. The TV is quite small but there is a small fridge and tiny microwave. By the way, upon pulling up and entering my room there are people standing outside talking and smoking pot. I'm tired and still going to bed. The A/C is cranking and I am thankful for that.

they suckk!!!! Our air went out and they said they couldn't do nothing about it! They are cheap as…read morehell ! the water doesn't even get hot! the bed was full of hair and grit when we made it! service is fucking terrible!