Well it was a big ole 5 for my previous stays until today. I had booked another reservation for…read morethis coming weekend but I received a phone call a while ago that they had given the handicapped room to a guest that checked in today that is staying for 9 days. I'm sorry but the puffing story that Amy gave me was not acceptable. Don't count on your confirmations here! I'm really sad about this. The rest of my family are all booked in at this hotel except us!

I stayed there a week. Not a bad place. When you're not working, hanging out at the hotel, you…read morewatch TV. The TV channel package is pretty lame. I've stayed in chain motels with satellite TV. The breakfast was ok, but exactly the same stuff every morning. Housekeeping was terrible. They would get my used towels, but not replace them. I had fresh towels 3 out of 7 days. They didn't empty my waste basket even once. It could be a very good place with improved housekeeping and a little variety at breakfast. The front desk people were exceptionally friendly and personable.

The mattress is hard and very uncomfortable. The front desk lady was very friendly and efficient in…read moregettus checked in

Spent a weekend in my hometown recently. Our friend who was hosting an event arranged a group rate…read morehere, so we didn't actually choose this hotel, but she did a great job when she selected it. Convenient location - easy access to everything in town and to I-20. Staff was super friendly and accommodating, from reservation to check-out. The hotel is sparkling clean, the rooms are comfy and well-stocked with amenities. Parking lot and lobby are clean and well-lit. The breakfast buffet is ample, tasty, and kept clean and stocked throughout the morning. Love that they keep it open until a reasonable hour. So many hotels that offer one close them at 8:00 a.m. - much too early for a weekend morning. Would definitely stay here again!

I've stayed in worse places. That said, I look for three…read morebasic things in a hotel: shelter, hot water, and internet access. I'm writing this review from my mobile phone because the internet access is so poor. My co-worker, staying here as well, has no access whatsoever. The lobby staff are friendly, at least. It's a motel, and not much more.

i compare it to an upscale seedy motel my staycation there was kinda great except for the nasty…read morecomodes with fecal matter stuck in corner of commodes yuck and i had just checked in took 30 minute before someone came to clean it and to add injury to insult the sheets were stained yessirrrrrrrrr for my money its my house.

Terrible. Made a reservation got my confirmation number and was about to enter when I was told…read morethey over booked and had rented my room. Mind you this was late in the evening but they gave away my room. Desk clerk said, "well Comfort has rooms." Really? Terrible way to treat a customer who has stayed with Hampton for years. Worst in the country don't go here. Go virtually anywhere but here.

We booked a room here and had paid with a credit card. After an 8 hour drive we go to check into…read moreour room. The girl working the front counter told us that they over booked and they did not have a room for us. She was not apologetic at all about it. They had my money and didn't save us a room. I will never stay at a Hampton Inn again. This should not ever happen.

After many hours of driving it was a welcome relief to come home to this Inn…read more We arrived in our room, it was clean and very spacious. King size bed; half-wall separating the lounge area from the sleeping area. Compfy couch and chair. A/C was perfect in 100 degree Texas heat. The only drawback was the front desk did not answer the phone. Other than that...Great Place.

No no never ever again!! This place use to be good, it has since run waaayyyy down hill. First…read morelet's me start with lie #1, my adult son called them for me because I was driving. They told him a room with 2 beds would be $55 plus tax. Well I get there about an hour later after trying to find any hotel in Louisiana since we was evacuating due to Hurricane Ida. I get there and the guy tells me $70 plus tax. Well after driving 7 hrs to Kilgore, I just couldn't drive anymore and accepted. I asked what type of breakfast was served in the mornings and he told me 2 different juices, coffee, pastries and honeybuns.. ok cool! We get up to the stinky room and shower. Wow so many broken things in there! Kept getting woken up in the middle of the night because crazy people kept knocking on my door and kicking it!! Got up at 7AM to go get coffee and something to eat.! No food!! None, zip, zilch!! Just juice and cold coffee. I would not recommend this place to anyone. It really use to be a great clean hotel, I can't say why it changed for the worst. ZERO stars if that would have been an option.

Tell me please , this is 5 star ? Prise 96$ plus tax )))…read more I ask about smelled in the room , she is said NO , this is LIE

I give it 5 stars simply because it's a newer hotel that offers smoking rooms. Yeah, yeah... they…read morearen't for everyone. I get it, but I sure do fancy a smoking room for myself when traveling. Room is nice, clean, no smell (even for smoking ). I also feel the need to add how nice the cement is in the parking area. . Dennys within walking distance is also a plus. So far staff is friendly. Decent prices as well.

This is a management problem. The ladies at the desk have to defend this dilapidating…read moreestablishment. The young lady at the desk has not received enough training to be standing a shift alone. There is not a maintenance person in sight. I really should have read the 2 yelp reviews before we paid $151.00 per night. On a bright note they try really hard on the breakfast and it was decent. Thank you for that. 1 star at the best. Close it down and renovate!

Absolutely horrible Hampton Inn. I travel extensively for work, including 50+ nights a year in all…read moreHilton brand hotels. This is a bottom 10%. Room was filthy and the bathroom had mold all over the ceiling. One of the two elevators was out of order and the desk person was hanging out socializing in the breakfast kitchen the morning we checked out. The guests down the hall from us were apparently on at least night 2 of beer drinking Larry and were up and down hall loudly until almost 11:00 PM. Left trash from night before in hall and it stayed there the the entire 15 hours we were at hotel.

The staff is so friendly and open minded here and they work hard to make everyone happy. The…read morelocation is great. It's just a short walk away from grocery stores and fast food places. I really enjoyed my stay here.