So my boyfriend and I are from Vancouver, we booked a room with these guys for the 12th which was our arrival in Calgary (stampede), we get to this place and they inform us that we have been pushed to the 13th and there is no room for us. No apology. Nothing. We got there just after midnight and we were stuck! All hotels were booked up since it was a busy time so we had to drive all the way to red Deere to find a place. The same night we called to cancel the reso for the 13th as we went all the way to red Deere. Basically Longgggg story short (kept telling us manager is not available, manager is away, the person who is authorized to refund you is not available bla bla bla) they did not return our money, they did not offer us a room for another night, no apology for the mixup on their end that left us stranded, nothing! They kept our money and we got nothing for it. The managers name is Claire and she knows nothing about customer service. Be aware of this place as they have the tendency to take ur money and run :) read more