Service & communication were prompt and clear. Questions are answered within minutes. Reasonably…read morepriced. Quality of service for mosquito control is the best we've had in a decade. We will be using this company from now on.

We found out that we didn't need pest control. We learned that the insect swarms were boxelder bugs…read morewhich don't bite and won't harm our buildings. I was told that the bugs will eventually fly away to maple and ash trees. Thanks for replying to our request for help.

Only great things to say! Joel responded quickly and came same day to assess and treat a hidden…read morewasp nest in a long narrow crawl space. Very considerate and professional. He explained products used, what to expect and a possible 2nd treatment if ongoing activity. He planned and completed a return visit a few days later to clean out the nest debris. One reasonable charge for the one time treatment and follow-up, no more sales tactics.

Joel is thorough and answers all questions. Very professional. I would highly recommend him!!!read more

Last summer, I was having an issue with skunks tearing up my yard. I initially called Nature's Way…read morePest Control and they referred me here since John is located in Peru and I am in Plattsburgh. As others mentioned, the pricing was not well explained past the $60 dollars. He came when I wasn't home so I'm not sure how much he looked around the property. Set up two traps. Over several days the traps had nothing in them. When I called I was told to just put marshmallows leading into the traps. About 3 days in a racoon was caught. The poor thing was overheating in the trap (plastic walls rather than cage like a have-a-heart) and I was tempted to let it go. John's son came and picked up the trap with the racoon. At that point I decided to just call it quits since we weren't really getting anywhere and they picked up the other trap as well. Another thing that had bothered me was they had political "memes" taped to the traps. While I don't really care who you support, I did not find that professional at all to do with a business. I am only writing my review now because I am currently having another issue with squirrels and Nature's Way referred me to him again. After seeing the negative reviews this time, I decided I should probably relay my account as well to help people decide on a more professional service.

I should have listened to the one review I found on yelp for this guy, but was referred to him by…read moreanother pest company. I first called Natures Way to help with the squirrels in my walls, only to find out once they got here they don't have squirrel service in my area (Plattsburgh NY) so they referred me to John at Critter Getter. He came out, we explained we can hear the squirrels in the walls, we are 90% they are red squirrels, we've seen them out front but can't find exactly where they are entering. John set 2 traps in front of my house, said to call if we caught anything. He never set foot in our home, or attempted to find the entrance besides walking around half the house and speculating that they are getting in the eaves. He never mentioned the pricing, and it's on us for not asking up front, but I'll get to that later. We caught a chipmunk a couple times, and let it go. A couple days later he showed up to check the traps, apparently confused that someone had called complaining on my behalf (which was not us). I informed him we only caught a chipmunk and let it go. He said we should have called him, and that I didn't reset the trap right, he rebaited it, left. Since then we didn't catch another living thing although the bait was gone and the trap was closed today. At this point it was clear this guy was not going to be the help we need. We had another company come out on a Friday and he spent time on our roof and around our home finding the potential sources, rigging them to determine which is the source and preventing anything from getting back in at these locations, and setting traps within our walls (which we have access to based on already having many access panels in our house. Something john could have done if he bothered to come inside). It's now Monday, and we haven't heard anything in the walls since, so I told John he can come get his traps. When he came to get the traps, which never caught a single squirrel, the charge was $60 for the initial trapping plus another $60 for the chipmunk that we released! Because 'we reset it wrong' that meant he didn't have a chance to catch anything else. If we had let his stupid traps sit there we would have racked up who knows how many chipmunks or other creatures that were not the problem in our house - at $60 a pop. I basically paid him just to not have to deal with him anymore, but wish I hadn't. Maybe this guy used to do a good job, but it's time to retire. Don't hire John at Critter Getter, hire Jim Burgess for AFE Nuisance Wildlife Control instead. He serves the entire north country including St. Lawrence and Clinton counties. I wish I had found his info first! He did a great job and actually helped us with our squirrel issue, finding the entry point and sealing it up.

I had a mouse problem and when his tech showed up his was diligent when looking for entry points…read moreand setting traps. I would recommend this company to friends is the future . I haven't seen anymore dropping since the traps were placed. I value a professional that doesn't just look at profit.

Jacques is the kindest most generous most honest man I have ever met in this profession. He will…read moretake care of you as if you were family. I cannot recommend him enough. Truly the most expert in his field. You cannot go wrong with him. Suzi

Shawn gave me a good estimate over the phone and stuck to it. He gave me same day service and was…read moreon time. He was able to get rid of a bald faced wasp nest and found two others I had not seen. He sprayed the whole house as a preventative and guaranteed his work for 60 days. Excellent service!

From the owner: Sully’s Pest Services is a locally owned company providing personalized quality service. We…read moreguarantee all our service and customer satisfaction and providing a pest free environment is our top priorities.

A wonderful family owned local business! They consistently provide excellent customer service, very…read morefair prices, and take care of a wide range of pests using state-of-the-art methods.

We have used L&R's services in our school kitchen for the past few years. These folks really know…read morehow to run a business! They have been consistently reliable, responsive to any requests and provide great service at competitive prices.

My husband and I built a house last fall, and were overrun with hornets within a month of moving…read morein. I'd never needed an exterminator, so just started cold calling local companies I found online. After a few unanswered calls to other companies, I reached these folks, and they were totally no-nonsense. They were available right away, and came to treat the house while we were at work. Their spray worked like a charm on the first try, killing the hornets around the house and repelling others from landing. When the warm weather arrived, so did the carpenter ants, and I called these guys again. I'm not sure if they're a family business, but sure it seems like it - the lady who answers the phone is sweet and helpful, and the exterminator was the same guy who had treated the hornet problem. They were available to treat the ant infestation right away, and even had a seasonal "service agreement" that covers pest control for the whole year for a set price (which, in both of my dealings with them, has come in exactly at, or under, what I was quoted on the phone). These seem like good people doing an honest business; I'd totally recommend them to anyone who wants to place one call and not have to worry about it again.

From the owner: We are a family owned and operated business for over 50 years. We provide personal, professional…read moreservices to our customers.

I have been using these guys for five years. They come every other month, and the service has been…read morefantastic. I can't speak to the bad reviews on yelp, but I know that I have never had any of the issues the other reviewers have reported.

Called three times. Each time I was told someone would call. No one ever called. From what I…read moreread in the reviews - I am glad they did not contact me.

Resolved ground hog problem X 2 , easy to work with. Would recommend. Timely. Explained the service…read morethen did it.

I will concur with the other reviews. Aaron is fantastic. He's prompt to respond to questions. He's…read morecome out to take a look at both ant and wasp issues I've had in the past year. The products he uses have been effective for my carpenter ant and hornet issues. We had a very wet spring, which may have impacted the ant treatment. He came back out to re-apply at no charge to me, and said that the product was under warranty. Then, on top of all of this, he's very transparent about the services. What they will do, what they won't do, and is honest about recommendations that make sense for the consumer, rather than attempting to tack on unnecessary services. I'll be sticking with Aaron for as long as he's willing to make the hike to Middlesex.