I had an incredible experience with H&F Jewellery and Jade, and especially with Catherine!…read more Like many nervous, first-time, engagement ring shoppers, I started by doing extensive research online and visiting several commercial retailers (Peoples, Michael Hill, Spence, etc.). I quickly realized that most were charging huge markups for their diamonds. My search algorithm must've caught on because that's when I came across this place. I decided to follow their Instagram for awhile as they often post tutorials and tidbit videos online. These vids in combination with all the reviews I had already read highlighting trustworthiness and service, made me decide to visit them. From our very first appointment back in April, Catherine was professional, patient, and extremely knowledgeable. My partner came with me on the first visit just to browse, and Catherine kindly helped her find her ring size and get a sense of her design/style preferences. On subsequent secret visits (between just Catherine and I), we refined the design specs, set a comfortable budget range and she guided me through every stage of the custom ring-making process via whatsapp. What really stood out was how educational and transparent the experience was. Catherine gave me a thorough, easy-to-understand rundown of the 4 C's (cut, colour, clarity, carat) and where I could maximize the value of my budget when customizing the ring. Never once did I feel pressured, talked down to, or upsold -- just genuine care and expertise throughout. The final result exceeded all expectations. When I proposed to my girlfriend (now fiancée) in Japan this October, she was absolutely over the moon! The ring was stunning -- elegant, beautifully crafted and exactly what she had dreamed of. After returning home from our trip, we brought the ring back for a resizing and Catherine handled it promptly and free of charge. I can't recommend H&F (and Catherine in particular) highly enough. If you're looking for exceptional service, fair pricing, and a jeweller you can trust, look no further!

I was in looking for a jade bangle for a very long time. I have a very tiny wrist and it's been…read morehard to find one that's my size and I really love. The sales lady named Moon and Dori were very helpful and welcoming. Moon went to the back room looked for my size a few times and really try to find the size and style suits my budget and taste. I indeed very happy to found my jade bangle, I fell in love immediately as soon as she took it out from the back. I think that's what is called destiny. Not only the bangle is really nice and the ladies there are magical and we had a good chat and laugh. It's very few good shopping experience since Covid. They have lightening my day! Thank you very much.

This was an amazing experience with an amazing person. Anna definitely went above and beyond in…read moregetting me and my fiancée the perfect ring for our engagement. She listened to our detailed requests, explained all of her suggestions in detail and helped us create our perfect ring.

Excellent experience throughout the process of looking at + purchasing an engagement ring and…read morewedding bands with Anna. She's incredibly knowledgeable about diamonds and rings, and equally great at communicating that to us in a way that is easy to understand. Would definitely recommend

Very professional. Explains options with respect to resizing ring and the cost. Will be back again.read more

I am so impressed with this jeweller. Mohan is a true professional. Lost a stone in my wedding…read moreband and had it modified. The workmanship is exceptional. Thank you so much, I'll be back :)

Today, Sunday 6 Sept 2020, I went to Times Circle Pacific Mall and would like to adjust the link…read morefor my Tissot. The shop assistant checked my warranty card that between the physical watch and the warranty card is not the same. I said that this is the only warranty card that I got from the store when I bought, but the shop assistant argued and NO is the answer from her. She can adjust but I must pay for $10. It is not about the money but this is only adjusting links that is the customer's rights.

The sales ladies here seemed standoffish. No greeting of any type when we went in the store…read more Didn't make us feel welcomed. When I asked to see a watch, the sales lady plopped the watch down hard on the mat, like she was annoyed that I was wasting her time. At the very least, they are not gentle with their product. When I tried to negotiate for a good price for a watch, the sales lady would insist on certain percent discount and would not budge from that. Which is fine, I've had that elsewhere before, but she seemed unpleasant about it, like they don't need or want to sell me the watch. The differentiating factors between watches stores could be good price and good customer experience. I felt like I got neither from this store. The discount I was told might be good for Swiss brands, but not good for Japanese brands, as I've had better discounts for Japanese brands elsewhere. The saving grace was they had the watch that I wanted.

Totally unsolicitated. I have nothing but total satisfaction in my dealings with this…read moreestablishment. having purchased two Seiko watches over the past 3 years, one Presage with mechanical movement requiring wrist movement ensuring consistantly wound and my secound Seiko Quartz, battery operated which offers 3 years of total precisionI had a minor problem wi thE Presage and when I returned to the Dealer for assistance which I received immediatelty. They offer a service which is total thanks to their total product knowledgeand the staff are an absolute GEM to do busiiness with after an absence of 3 years betetween my purchses I was amazed when she remembered me So,if you are looking for an estabishment, look no further. You wont get this service from an online retailer. retail prices too match or lower. Oh! I never have problems when I phone them, then again I alaways know when I make a phone call Sign me Totally satisfied. John B. Bignell North York On.

Called this place and they answered the phone "Hello"…read more I had to ask if I'm calling the right place and she said very rudely "Yes" I than ask what time do you close today (malls usually close at 5pm on Sunday but figured to ask just in case I don't wast a trip Her reply. "Now". In such a rude tone Customer Service is truly a lost art. Will never shop here and would rather give my money to those better deserving of it.