I wouldn't let them provide services for a goldfish ! I called 1-21-2025 because my sister just…read morepassed away & while I was getting information & trying to decide what to do for her , a woman near the person I was talking to was laughing like she was at a bar ! I had her on speaker phone & everyone in my house heard this ... let me assure them that NOBODY here thought that was acceptable or professional & WE WERE NOT LAUGHING !!!! Should someone remind them that some of us love our family & are under stress & grieving during this process !!! Thanks for nothing you worthless pieces of ___ !!

I would highly recommend Monarch Memorial because they were a ray of sunshine during a dark time…read morefor our family. We used this venue to host a celebration of life service for my beloved mother-in-law and I was extremely impressed with the service provided. The venue was absolutely beautiful with a spacious ballroom with gorgeous chandeliers and the entire process of hosting an event here was a breeze. Ariel and the event staff were very friendly and professional and helped answer our questions throughout the process. They had a kitchen with large refrigerators and an ice maker which made it so convient since we were serving food at our event. The bathrooms were large and very clean. Plus, the parking lot was big enough for all our guests. The price was extremely reasonable for everything that was included. I can't thank the entire Monarch Memorial team enough for helping our family gather to celebrate our beautiful mother.

I am so... well I don't have the right words. Furious is one word. They sure a heck don't care of…read moremy son's grave. We do. We deal with nasty thick mud and puddles on his grave. No grass would grow there. His stone was always covered in mud every time they watered. It was horrible!!! So we found a way to make it where we could visit with him and not end up with caked mud in our shoes or having to clean it every time. We laid down artificial turf after we could not get grass to grow, lined it with bricks to keep it in place. And they did nothing about it. NOTHING! Now we are being told we can't have any of it. Only two vases on the ground (where the rabbits can destroy them), a professional grave marker, and a single small item. I am spitting mad right now and devastated we have to go back to the cesspool. We took care of it, kept it neat, and this is what we get. I feel like we were taken advantage. Took our money and left us to deal with this.

Communicated promptly, and completed task as requested. I would recommend this business.read more

They were closed on a Sunday but returned my call promptly. I ended up using a different business…read moreso I didn't get a chance to work with them

No one wants to need the services of a mortuary. But if you have a loved one that passes, Preston…read more& Simons can handle all of your needs in a loving compassionate manner. Brandon and his staff are very empathetic and attentive to any and all of your needs. We never had to ask for anything. They anticipated our every need. When they had learned that my father in law was a classic car enthusiast, they offered the services of their 1947 Cadillac Hearse. His friends all commented that he would have loved that his last ride was in such a beautiful car. We can't say enough about how well we were treated. I don't want to go back to Preston & Simons, but if and when I need the services of a mortuary, this is where I will be going. Thank you Brandon.

Brandon and his staff took care of all our needs no questions asked. When searching for a…read moremortuary, I visited several in Riverside. Brandon's was the final stop. Even though he had a service going, he took the time to sit down with us and review the process, what services he provides, and fees. No computers, book, or calculating was needed. He knew all costs off the top of his head and was familiar with the cemetery and church that we were considering. He gave us his card and told us to call him when the time comes. No money was needed in advance, no paperwork needed to be signed, and no pressure was given to select Preston and Simons. When the time came, he took care of my mother and family. He gave us his personal phone number and was always available to answer all questions. Because of him, we had a death certificate ready within a week, a service booked through him, the cemetery booked, casket ordered, and flowers ordered. Still no money exchanged hands as we were waiting on life insurance. He was aware of this and never requested fees from us knowing it would come the day of the service. The facility itself was spacious and offers an upstairs reception area at an additional cost. We used this for family and friends to sit together after the viewing and eat while waiting for the service. The space was well worth the money. Brandon's character is the true seller. He is kind and compassionate. He didn't make our questions or needs seem like a burden and was always quick to respond. He is very much an expert in his field and connected with his community. This is a place I hope I don't have to return to for many decades, but when the time comes this will be the place for me and my family.

Do not recommend even after giving them two chances. If you don't pay up and sign up for them to…read moredo the services and upgrade for their urns etc for sale, forget ever receiving your family member's remains in less than 3 months. First my mother died in September 2023 at AV Hospital, so signed death certificate form from physician. I had to call repeatedly to learn what had happened after Don so kindly and fake concernedly promised her remains return within a few weeks. No on returned my phone calls. They excused it to having my wrong phone number. Interestingly to have such a mistake when you have to complete most forms on line directly and he could use the correct number to try and upsale additional items for increased cost... Second try was from unexpected death of father , at home in a quick hospice placement in July 2024. Due to the hospice physician's errors in death report LA County was required to complete an autopsy which required medical records. However, Don and his group never got back to me about problem and it took almost 3 months to get the Coroner the hospital records and treatments. Then within a week of me getting them and speaking directly with the Coroner he was cremated. However, again had to call repeatedly to inquire as to when his remains were available. Again no consistent return of phone calls. Don and his daughter could never remember my father's or my name and had to look for records, so not too concerned and obviously have problems with many many clients. Save your family more heartache and frustration and go with another group , as it will be more timely and not cost anymore either. If I could give a negative rating I would.

They definitely take advantage on charges, way more than posted costs on everything. Not trustworthyread more

First of all planning someone's funeral is never easy but the night a loved one passed away Mr…read more Rubio responded to take our beloved grandmother away the night she passed. He was very respectful as he prepared the body to exit the house even down to the small detail of not covering her face. Once the planning began he was very patient, understanding and guided our family to the best rosary, church service, and graveside farewell. Just before we completed our goodbyes Mr. Rubio said some very kind words to our family and friends about life and how sometimes we take it for granted until we are mourning the loss of a loved one. Thank you to Mr. Rubio, wife, and daughter for being so kind to all of us as we had a rough few days.

This place is incredible. Mr. Evaristo is an amazing person. He save & take care of my son from…read morebeing waiting in Coroner place. I feel this place like home. He not just take care of my son, he take care of everything. The funeral home is so beautiful. The owner are amazing people. Thank you for everything. Kevin Forever 27

After months of avoiding making calls regarding cremation for one of my twins that will be…read morestillborn at delivery, I reached out to Angels Cremation. I had the delight of speaking with Elver. Elver and I discussed my current situation. Before even continuing the conversation, Elver was extremely empathetic and compassionate which is truly a blessing as a loss parent with disenfranchised grief. He asked a few preliminary questions regarding when my Baby A had passed in utero, where I was delivering at, etc. Before I could elaborate on what I wanted, Elver explained the cost was basically the fees for the county permit and a death certificate should I choose to want one. Additionally, he gave me a brief run down as to the process which basically entails letting the hospital know who would be handling the cremation and when we would like them to pick him up and they would handle the rest. I have a friend handling all this for me upon delivery and I was able to easily relay this information to her. I am so glad Angel's is the first place I reached out to and I feel so at ease after speaking with Elver.

I rarely leave reviews, but I feel obligated to share my experience so others are aware…read more I was contacted on Tuesday and told my father's remains would be ready for pickup at the Sanger office on Wednesday between 11am-2pm. I arranged transportation and made the nearly hour-long drive, only to be told upon arrival that my father was not there and that I was not even on the schedule. The staff member present was kind and apologetic, and after attempting multiple calls to the main office with no answer, I was assured my father's remains would be delivered to my home the following day. It has now been over 24 hours since that promise, and I have received no communication, no update, and no explanation as to where my father is. Losing a parent is already incredibly difficult. Not knowing where their remains are--and being met with silence from the very people entrusted with their care--is deeply distressing and unacceptable. I am sharing this not out of anger, but out of concern for others who may trust this service during one of the most vulnerable times in their lives. At minimum, families deserve clear communication, accountability, and basic follow-through. I sincerely hope this situation is resolved quickly and that no other family has to experience this level of uncertainty.

We had a great experience here . We called them early morning and Billy arranged for us to come in…read morethe next day . He made the whole process extremely easy and smooth for our family.

We laid our loved ones to rest. After spending days to find a mortuary. The Lord led our family to…read moreBilly Taft of johnsontaftmortuary . This man is a God sent. I only recommend this mortuary.

We were looking for a place to do a cremation. Communication was phenomenal. Pricing was more than…read morefair. Their representative, Conrad was extremely professional and empathetic. Would absolutely recommend percent.

All the paper work most done by phone less traveling to office kind and sweet to work withread more