I found the owner of this business to be a provider of exceptional service. Gilbert was so very…read morekind and supportive when I came in to rent a truck, and when my plans for moving help fell through at the last minute, he went out of his way to find me some reputable help which allowed me to continue with my plans to move that day. When it turned out that this help came with its own moving truck, Gilbert didn't hesitate to reverse the payment I had already made for his truck, which meant that he didn't receive any pay for the time and effort he put into helping me. I am truly impressed by what a genuinely good and decent businessman he is. He took a very stressful day, and turned it into one that I will forever be grateful for. I also must say that this was absolutely the neatest and most organized U-Haul store I have ever seen!

I called several times to see if they had any trucks and was "helped" by a guy with a lackadaisical…read moreattitude. That was when they actually answered the phone!! I left a message and they didn't call back. The phone just rang and no one answered most of the time. They would say they had no trucks available, but when the weekend came along there were many trucks that stayed in place all weekend long!! I ended up using the Los Osos UHaul rather than deal with the apathetic workers at this store.

Needed a truck to move our son into his college apartment. After looking online at the various…read moreoptions Penske appeared to be the best choice. Reserved a 12 foot truck online in September, 2 weeks prior for our trek to San Luis Obispo. I showed up at 8a at the Poway, CA location that i selected and was in the truck and out of the lot in 5 mins. The truck was like new and easy to drive. They even had a 12% AAA discount. After arriving and unloading at our destination we decided to drop off the truck the same day, even though the rental minimum was 3 days(all the rental companies are like that). The drop off site was closed but they offer an after hours drop off box which was convenient, easy, and safe. Would definitely recommend and use them again as a first choice. Penske pricing, rental process, and vehicle condition was 5 stars.

If I could give negative stars, I would. Two guys run this…read moreoperation, both are total as* holes. First they tried to charge me an extra $200 for the delivery of the truck from Bakersfield. That was NOT in the "firm" quote I got 3 days earlier when I reserved the truck. I told them that. Their reply was to say: You pay it or you don't get the truck. I said, then I'll do it next weekend when the truck is here. They told me that I was had to have been told about the charge (basically calling me a liar). I was not told, and I had a photo of my notes. I said "call this number." They did, and were told to knock off the $200. They tried to strong arm me into $24 per day insurance (which my personal insurance does cover) - they said it wont because it's a commercial vehicle. On that, they lied (I had called my agent the day before). Upon checking out the truck for dents I took pictures of the 2 dents. Really annoyed the guy. Really? At this point, I don't trust them at all. Upon return I parked on the street because it wasn't obvious where I should park to return (I could not get behind the gate where I picked it up), so the street (wide open) seemed a good option. So I go in the office, and the guy barks at me "where's the truck?" I said, "it's on the street, where do you want it?" He says: by the sigh RIGHT THERE where is says Penske Truck RETURNS parking (emphasis on returns). So I move the truck in front of the sign, which does NOT say "returns". It only says "Penske parking". That could mean a host of things. Clarity would be nice. So I go back in the office and politely say "I would have parked it there, IF it had said "returns." He said, it does. I point out it does not. (He can't see if from the office). He says "well, where did you pick it up?" I said "in the back, behind the locked gate, so I put it on the street where your other truck is." He says, "that's not supposed to be there." I said "how am I to know that?" Really... what am I? A mind reader. I would gladly pay more to avoid these guys. Both of them (about 50-60 years old) are total dicks. Go anywhere else. They are associated with SLO City Storage.

Horrible customer service, stop cancelling people's orders for a truck the day it is supposed to be…read morepicked up.

Budget must have some really low standards to allow whomever runs this location to continue to do…read moreso. Reserved a truck and showed up an hour after they were supposed to be open well the doors were locks and no one in sight. There were cars in their employee parking spots and the lights were on but no one would come to open the door. Waited around for about 30 minutes including going over to their "after hours" location across the street. Ended up calling the reservation number and canceling the truck. The Indian woman on the phone, half a world away, was more helpful than the non-existent service in my home town.

Very quick, attentive, knowledgeable staff and service here. A small location, but mighty! It's…read moregood to have a reliable source of truck rental on the 101.

Marti is amazing, made my day 10 times easier. She booked the U-Haul pick-up truck I needed from a…read morenearby dealer, saved me at least 30 additional minutes calling around. thank you for your help, I will keep you in mind for rentals in the future.

I just want to say, I've done business with Michael several times over the past 20 years and every…read moretime I've had a good experience. He's polite, well stocked and efficient.

Sam, Melissa and Stan are awesome…read more Have been going to them since 2014 and will choose them over any other SLO storage for their tranquil attitude and customer service. They called me the day a storage unit size I'd asked for was available, asking if I was interested as they are first-come, first-serve. Happily work with you and your plans. Whether it's to upgrade the size of a unit or (finally!) downgrade once you empty the unit to a smaller size. Family vibe, and takes care of our residents. The 7a-7p hours of operation ensure a sense of safety and knowing they're always available if you have questions or want to transfer to other available units. I recommend them to my college friends looking to store belongings over the summer, and my longer term friends who desire a clean, tranquil facility to store their hiking, golf, and boating gear. They have incentivizing end-of-the-month pro-rates I've taken them up on, and am always happy to wave as I punch in my code when I drive up to the gate.

Be warned, they close 12-1pm, though it's not on their website, and they don't inform you of this…read morewhen you reserve. We arrived at 12:45pm, and we were refused service, though the front door was wide open.

Roxy & Nicholas & Team Enterprise Truck Rental Santa Maria Knocked Our Socks Off Both With Their…read moreProduct And With Their Customer Service! We had a requirement for a 1-ton truck (not a 3/4-ton pick-up) to tow our fully-equipped and heavily-loaded Love Magical Donut Trailer from San Luis Obispo to San Francisco for National Donut Day (Friday, June 5, 2026). Nicholas quickly located a 1-ton truck with tow-package and assured us that the truck would be available for us on National Donut Day. We also had a parking-lot height-restriction of 6'8" --- Nicholas swiftly located the truck specifications and assured us that we would be able to park the truck at our San Francisco destination. When picking up the 1-ton truck, Roxy pleasantly greeted us with the stellar hospitality of a small Family-Run-Business stepping us through the contract and insurance options and then walking us around the truck to ensure we were familiar with the truck operation, diesel fuel system, and tow-package. Roxy also accommodated us for our delayed truck return and seamlessly extended our contract over the telephone. The towing capacity and performance of the 1-ton truck AND the Limitless Customer Hospitality that we experienced at Enterprise Truck Rental Santa Maria led us to rent a second 1-ton truck the following month. This time, Roxy secured us "Black-Beauty", a 1-ton Chevy 3500 Dually with extendable side-mirrors for towing our wide-trailer. At pick-up, Nicholas checked us in and got us out on the road to San Francisco within minutes, literally! Again, we had a requirement to extend our rental agreement, and, again, Roxy efficiently set us up for a second week of rental via a quick telephone call. Upon return of the truck, Roxy found our wallet and valuables in the back-seat and promptly returned them to us. We cannot Thank Roxy, Nicholas, and Team Enterprise Truck Rental Santa Maria enough for their AmaZingZingZing 1-ton towing trucks AND for their Unforgettable Hospitality! Go For The 1-Ton Trucks, Come Back For The Family-Run-Business Atmosphere (and candy in the ceramic toy Enterprise Truck on the check-in counter)! === = ===

Deceptive business practices terrible customer service they don't accept business debit cards., as…read morefar as trying to resolve any problems forget it you'll get the runaround it's a corporate business. They just really don't care.

Great experience at this U-Haul location! The staff was really friendly, helped me hook the trailer…read moreup, and even gave me a nice compliment on my hat. It's super easy to get to with lots of parking, and they even have a restroom you can use inside the equipment store it runs out of. I picked up a trailer here to make the big move from California all the way to Texas, and it did great the entire way. Easy pickup and drop-off, and it made the whole drive and move a breeze. Highly recommend!

This is for EVERY U Haul business in the country. I reserved a truck and confirmed it 2 days before…read moremy move. The day BEFORE my move I get a text saying the truck has a flat and I have to go pick up a truck 25 miles away, and NO guarantee it will even be there! What good is your reservation system?!?! Why don't you just tell people to call that day and see if something is available. Do you even realize how much more stress this contributes to someone moving?!?! You should be ashamed.

Really Great service and an incredible array of products. The garden department has beautiful…read moreplants and a great variety of local plants. I highly recommend this location.

The jingle is true! Ace is the place for a friendly hardware store! The employees are knowledgeable…read moreand friendly. The sales are great! I can really stretch a budget. I love their paint department for mixing my mural paint and grabbing supplies quick. If you are in the area and just want to enjoy a nice activity, the garden are is really bursting with color, sculpture and plants of every size and sort. Wheel chair friendly.