I was in the market for a used truck and after a few days of searching hit upon Moritz in Fort Worth. Don Evon was their sales rep that worked with me. Easy going, friendly, and professional. I was interested in a '23 Ram 1500 Limited. The truck had low mileage and was really clean. Spoke with Don, told him I'd be back the next day for test drive. I showed up and he had it cleaned and waiting for us. We made a great deal and Moritz has a free lifetime drive train warranty on their vehicles as part of the e deal. Thanks Moritz for the new truck! read more

I stand corrected. They did indeed perform the repairs and my vehicle is performing better than ever. Steve Allen, the service manager, was responsive and went above and beyond to address a minor repair unrelated to my initial visit. They have definitely earned my trust and future business. read more

Do not trust the service department. I needed to get some simple warranty work done before my warranty expired. The service department had my vehicle for 3 months! When I finally got it back it was filthy. I took it straight to the car wash and discovered it had a 3 inch scratch down to the metal. AND later discovered they put something on backwards and forgot to bleed air out of the lines. Never again Side note, before I discovered all of this I was just so happy to have my car back I paid $2k (the warranty company paid $5k) read more

Moritz Chrysler Jeep Dodge Ram - Scratch down to the metal - Car Dealers Near Me - Fort Worth, Texas

Horrible service department, service advisor is very nice but it doesn't matter if the car is not repaired.. 2023 brand new Pacifica minivan with 8k miles, has been there for 2 weeks , had to be towed in, and hasn't been able to be inspected to be repaired , shift gear doesn't work , same thing happened last year.. read more

Since my last review, still nothing. They simply will not follow through with commitments. No customer service. Service Advisors are like 'Musical Chairs'. Something is really off with this Dealership. read more

My 2017 Grand Cherokee had its oil changed at Take Five oil change on Hulen in Fort Worth. They put the oil filter on improperly and most of the oil leaked out in my garage. I had the Jeep towed to Moritz, where Nick the service writer, had it out on the rack, diagnosed and repaired the problem in minutes. Two lessons learned: 1. Never ever use Take 5 oil change. 2. Trust your dealer for honest, efficient service. PS. Moritz even provided a tow truck to the shop. Thank you Nick and Moritz Jeep! read more

Mack was a great salesman. He made my buying experience top notch! Love my new Ram 1500 4x4. Highly recommend this dealership! read more

Moritz Chrysler Jeep Dodge Ram - 2023 Ram 4x4 - Car Dealers Near Me - Fort Worth, Texas

Overall, an excellent customer service experience. For context, I have a 2018 Jeep Rubicon that I did not purchase from Moritz, but will need service locally. I personally caused a slight snafu on my visit, as I had a service appointment at the other Jeep dealer in town and thought it was Moritz. It was a busy Friday, but the service advisor Justin Wells fit me in, gave me a reasonable and accurate wait time, and took a few minutes work through some complimentary service options. Usually dealer service departments are rushed and inpatient - especially on a busy Friday. It was such a pleasant surprise to find the attitudes of everyone I encountered to be the opposite. I also worked with the salesperson Sergio in the pre-owned dept to do a cash offer on a truck I was originally selling to a different dealer. Sergio made the process so simple and I received a fair market price. If you are looking for pre-owned I would highly recommend asking for Sergio Salgado. The Moritz new vehicle salespeople knew I wasn't there to purchase anything, like the internet sales manager, but that didn't change the friendliness at all. I had planned on servicing my Jeep elsewhere, but the whole experience changed my mind. read more

Moritz Chrysler Jeep Dodge Ram - Car Dealers Near Me - Fort Worth, Texas

Went today looking to buy a new Jeep Wrangler 4xe and came out today driving my new car with a smile on my face. Jose went above and beyond to make this experience easy and pleasant. He was so attentive and great at answering all of our questions with honesty and transparency, which convinced my dad we were at the right place. If he didn't know the answer, he would find out for us, which I appreciated over someone trying to wing answers. Thank you, Jose and the rest of the team-- My first Jeep purchase experience was better than I could've ever thought. read more

Moritz Chrysler Jeep Dodge Ram - Car Dealers Near Me - Fort Worth, Texas

We just traded our 2017 Dodge Charger SXT for a 2023 Dodge Charger GT (last call) at Moritz. Ivonne Lopez was super nice and answered all of our questions. If y'all are in the market for a new vehicle, call her at Moritz Chrysler Dodge Jeep Ram 817.696.2112. read more

We have been customers of this dealership since late 2014. After two purchases with them and many routine service visit we have not been impressed. Purchasing dept. Is fine but beware of the service department. I have had my spotless Grand Cherokee Summit returned to me with mud all over the interior, on the steering wheel, gear shift, etc. The most recent problem occurred when I had a leak over my second row light fixture. They said they would run a leak test, etc. They did not say it would take more than a day and I specified I would be back at closing because I work full time and cannot go without a car. When I returned there was incliment weather and no service technicians were on duty at that time. They seem shocked I was there to pick it up. As I hurried to get home before major storms hit, I noticed at the stop light, that they had not even replaced the parts they took apart to test for leaks. I was completely shocked. When I called to ask the said they believed I would not be back to pick it up until the following day, which I had not confirmed nor had they specified. The saga continues... Because of work I was not able to return to service for several months. In October I returned to have the rear headliner plastic reinstalled, along with an oil change, etc. I picked it up and once again the issue had not been resolved. The missing part was put back on, but not the proper way. Plastic interior molding pieces are sticking out where the part wouldve held them on. They are rattling and the seal does not look to be correct. The employees in the service department who check you in are kind, unfortunately they are never there when you pick up, nor does anyone do a "quality check" to assure your service as been completed in the best manner. Upon pick up, should something STILL be wrong, their only advice is to bring it back. Most working people or students in college cannot just keep bringing the car back. We have spoken with a manager, who after the first incident offered a Rental car, etc. Despite our experiences we have continued to be loyal customers and I am greatly disappointed. We would just appreciate someone in the service department routinely checking to be sure each job is completed fully and has been done well, and that the car is returned in the same or better condition than it was left left. That way, it saves time for everyone. read more

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UPDATE 8/31/2017 What a difference a year makes. My visit for a recall and a problem with my radio/nav screen was excellent. The service advisor (Gary) handled my visit quickly and professionally and everything went according to the plan he laid out. He went above and beyond and that is very much appreciated. Thanks Gary! As people can see from my previous reviews, I have had some problems in the past when visiting Moritz, but this visit was right on the money. I just can't jump from 2 stars to 5 so I will stick with 4-stars for this review, but if my future visits are handled as well as this one was then a fifth star may be in the offing... read more

Fastest and smoothest vehicle transaction I've ever had. Jose in new car sales was very responsive and worked to get the deal I wanted. Highly recommended. I love my 2017 Wrangler. read more

Moritz Chrysler Jeep Dodge Ram - 2017 Wrangler - Car Dealers Near Me - Fort Worth, Texas

***CAUGHT THEM RED HANDED*** Have you ever thought about marking your tires right before you get them rotated? I can almost bet 99.9% of you reading this haven't and/or don't. I'm 37 years old and the first time I marked mine was today 7/18/16. If you're not following me I'm referring to marking your tires in a way that you will know whether your tires where really rotated...OR NOT! I bet I've really got your attention now! Think about it for a minute. If all four of your tires on your vehicle are identical, then how do you really know if they were really rotated? You absolutely don't know. By nature you just trust the word and ethics of a big dealership...like Moritz Dodge over here in Fort Worth, Texas. Believe it or not but today I actually marked my front passenger tire with 1 red dot and 1 white dot right above the first "r" in Grappler and took a picture of it before I went to the dealership to have my tires rotated. Can you guess what I saw when they said my truck was ready? I walked straight over to the front passenger tire to look for the dots and yes they were there. I honestly felt my face instantly get hot I was so pissed! I pulled my phone out and pulled up the picture...I forgot to mention the picture had the date and time stamp on it. I walked straight over to the manager and showed him the picture while letting him know that I just now paid to have my tires rotated and asked him "does it look like my tires where rotated to you?" He was shocked that his guys never rotated my tires and informed me there would definitely be consequences for this. Even while all this was happening I couldn't help but to begin thinking of all the other times I paid to have my tires rotated...and I only thought they were rotated! That infuriates me to the core! There are millions of vehicles going through these dealerships and let's not forget about the small "mom and pop" automotive centers that are suppose to be providing us with the service that we are paying for....IF YOU DON'T FIND A WAY TO ENSURE YOU'RE GETTING THE SERVICE YOU'RE PAYING FOR, THEY WILL FIND A WAY TO KEEP RIPPING YOU OFF BECAUSE THEY KNOW THE MAJORITY OF PEOPLE DO NOT PAY ATTENTION TO DETAIL. ***BE AWARE OF SERVICES THAT YOU PAY FOR*** TAKE THE SMALL STEPS THAT YOU CAN TO ENSURE YOU'RE NOT BEING RIPPED OFF! I VERY MUCH BELIEVE THAT EVERYBODY SHOULD BE TREATED FAIR. read more

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My experience with the service department was unprofessional. The rep who handled my vehicle seemed well intentioned but he bumbled his way through the entire process. When I asked what was making the "crunching" sound as I drove off the lot, he quickly made up an uninformed answer, "The shocks or the struts are probably dry because Jeep has been sitting here on the lot for a week." I asked which it was, shocks or struts and he said, "It's either shocks or struts, whatever. It's got something like that." I don't expect him to be a mechanic but I do expect him to know basic things like that, particularly when it comes to a Grand Cherokee at a Jeep dealership. Though I had a handful of things repaired, I do not feel confident that anything was done properly because the service department did not make me feel confident at any point. read more

So this review is based of my sales and service experience so far. My experience with service when I brought my used purchased scatpack Charger I bought from another dealer in for warranty work the very prompt and took car the car. Also I had trouble getting a wheel alignment shops around town saying they weren't able to adjust camber and brought here and was taken care off. Nick Wilson is the service manager you want to ask for, very professional and polite. Now I've sold my Charger to moritz and have purchased my new Jeep trailhawk. My sales experience was good. Came in one look at a used Jeep that was going for 36k. I was curious at the new one prices and it was the end of the year rebates sale going so they got me 11k in rebates on a new 18jeep for about what the used Jeep was going for. Overall pleasant experience and would buy again. read more

Came in to the service center and spoke with Jimmy. He was nice throughout the process but all in all the experience here was not a good one. I came in to get them to replace a recalled ignition and when I got the car back Jimmy said I would have to use a pen to help me shift the gear shifter. He said he thought I had been shifting that way. I had not. Even though I was unhappy I drove it home. After being home about 1 hour I headed out to pick up my daughter from dance class and the car wouldn't even start. Tried several times and nothing. Called the service manager and he informed me that he would get the car towed and figure out what was wrong with it. The nest day Jimmy calls me back and tells me that the shifter needed to be replaced. They knew it was from the mechanics doing so they fixed it. The thing is, every time I came in to pick up the car something else was broke. This happened three times in the course of a month. The mechanics there are inexperienced and I don't think they know much about the cars they are even working on. Will not go back to this dealership ever! read more

Horrible customer service...... parts department left me on hold 42 minutes while I was trying to get a battery this morning. Finally hung up and called back , was immediately pushed back to hold status 2 more times, finally had to leave message for service manager ,once I left a message she finally called back and agreed they dropped the ball but wasn't willing to offer any discount for their issues still wanted full price for there battery plus made sure to tell me there would be a 18 dollar core charge , and was t even offered the discount that they post on their website .will also file a complaint thru dodge customer service, do yourself a favor and go to another dodge dealer read more

I own/drive a 2020 Ram Laramie Sport and recently the 4wd service light came on. A mere module tr and actuator. Leaving the country for a week I figured I'd leave my vehicle at the dealership to be repaired while I was away. I initially took my vehicle to Alpha Romeo Fort Worth due to the fact my wife does business with them for her Alpha and they're also a Mopar parts/repair dealership as well. Alpha couldn't properly diagnose my issue (which is fine) and notified me right away. They offered to take it to neighboring Moritz which I gave the ok. While at Moritz for a week I received no updates, no phone calls, and no communication whatsoever. Calling multiple times (Gary Davis/Service Advisor), leaving multiple messages with my name, number and vehicle info for a simple update. It literally took me calling the dealership (10 times times before being very professional and patient just wanting to speak to someone regarding my vehicle) leaving a message , cursing and letting them know that I needed an update on my vehicle due to the fact that I can't just rent a car with no end date, inconvenience friends/family for rides, and spend endless amounts of money on Uber/lyft rides. This dealership literally had my vehicle for a week and refused to contact me back until I called and voiced my frustration for a mere update. I don't expect things to be done over night, but I do expect communication, which this dealership has non. I finally just showed up randomly and low and behold my vehicle was done! No phone call to say it was done, just a bunch of clowns avoiding eye contact and playing the yes sir if you need anything else just let me know card. You would think that I wronged them in some shape, form or fashion the way I was treated, when in reality I've never been to this dealership before in my life. I will never return to this dealership for anything and for damn sure won't ever refer anyone to this dealership. read more

This service department does not even deserve one star. I've had continuous issues with them over the years. The latest is they can't even schedule maintenance appointments. They expect me to not have a truck for 3 days before they even look at it. There is no reason why appointments can't be scheduled or they put you on the list and drop off the day it's needed. Total incompetence! read more

What a disaster. After numerous service trips (each time was a week plus), promises of a "courtesy vehicle" while it was in the shop, that they shadily hit you with a big bill for "rental" fees at the end, trouble even getting in for service and numerous times of them back tracking on every thing they said (nothing they say is good enough verbally, get it ALL In writing). The vehicle was driven to another car company and traded in on a different brand. Now we are driving around with no issues! BTW Dodge wouldn't allow me to "damage " the dealerships rating with my survey because I didn't own the vehicle a week after the 3rd service trip even though the reason we traded it in was based on their brand and dealership. Way to protect yourself and fudge ratings . read more

Rodney and Kevin were great! My husband and I came to look at a Jeep Wrangler we had seen online. Rodney warmly greeted us when we came in and introduced us to Kevin. Kevin and Rodney had the vehicle ready to go for a test drive when we arrived. The entire experience was about making us happy and meeting our needs. Rodney and Kevin took the time to ensure we had everything we wanted and were pleased with what we were about to buy! Way to go on making our buying experience shorter than I ever remember (which is awesome) and taking great care of our needs! Everyone did a great job respecting and adhering to social distancing standards during COVID. Great service! read more

My husband and I drove 3 1/2 hours to buy a car we had seen on internet. We called and Emma Smith set up an appointment to meet with Rodney Smith (sales manager) When we arrived there was no car setting out and waiting for us. In fact, they had SOLD the car. Could they have contacted us by phone or emailed to tell us this? Yes, they could have but they didn't! Instead of trying to correct the situation they were more concerned on who was lying. They said the car had already sold and was not on the lot. Ha! We drove to the back of dealership and there the car sat. Most unprofessional dealership I have ever been to. Very bad experience! read more

The costumer service was no where to be found. The buildings weren't marked. My husband and I walking into the main lobby and nobody acknowledged us at all. We had to walk to the back and find a receptionist at a desk and she STILL did not acknowledge us standing in front of her. We had to initiate conversation and even then she spoke to us as if we were an inconvenience and offered no information or help. Girl bye. read more

I've not had the best experience with my Jeep. I definitely do not blame you-suppose it's the luck of the draw! But I did want to give you a short run down: After the alternator went out at 30,000 miles the check engine light comes on every two weeks. I'm told by the idiots running the service department that it's just an O2 sensor and to not worry about it. BUT-many features of the GRand Cherokee are disabled when the check engine light is on. I've dealt with this for 2 years. Now that I'm at 46,000 miles and need to have my car inspected to obtain registration for the vehicle-I'm now out of warranty, so I am told I need to pay 150 for diagnostics. For a regular occurrence that is due to a faulty alternator. Thanks Jeep! Also, I work evenings and nights, so I'd like to bring my Jeep in (like I always have) the afternoon, wait an hour and have the oil changed and the check engine lights kinked out. I was rudely told "let me tell you how this works" if I were to 'drop my car off' in the afternoon on any given day they wouldn't get to it until the morning. Car service offered, no?! Where tf am I supposed to go? Pay for an Uber? So I decide to make a 7am appointment. The customer rep I'm assigned to is late, so the same jerk that tried to school me previously says he guesses he can help me? Wtf? How dare your customer service rep speak to a customer in such a rude manner! Moritz needs to do better. read more

Don't ever trust them if your a female and your taking you car there for a check up!! They took advantage of me twice !! Total cost $500 The service department is the worst ... The one who works with dodge DONT TRUST HIM. (soon as I get the name I will post it) Something was eating at my wires he said they where going to use a special tape to wrap it up ! Hahaha hell naw same wack as tape they use on everything else. How do I know because they left it under the hood. Same basic ass tape another place would use. Took them 3 1/2 hours to tape the same wires. Whatever it was bite right through it 2 months later took to the one off of 35 they said worst tape job they ever seen an I should take it back. They charge me another 250. Happened once again took it to a friend ... Fixed it in less then 20mins but a cap over the wires never had a problem sense !! DONT TRUST THEN DONT GO THERE !!!!! read more

The back gate latch on my Jeep Patriot would not close, so the dashboard constantly said the gate was open. The mechanic, Gary, claimed that it was a problem with the dashboard and said I would have to pay $1100 to replace it. I refused, brought it home, took the gate apart, and just put it back together. This fixed the whole problem for $1100 less than Gary wanted me to spend. I don't think he even tried to open the back gate. So, Gary is either completely useless or tried to scam me. Either way: one star. read more

Please do not go here for your car service, Save your money and go somewhere else that is reputable. My husband took his 2017 Dodge Charger to get the high beams check because they wouldn't turn on and they couldn't find the problem. We took in our car Friday and they had it for 3 days. We asked for a loan car and they said they didn't have any available. So we let them check out the car for $150+ tax and come Monday my husband calls them and ask if it was ready to pick and said they were not done because they couldn't find the problem to why the high beams were not working. So my husband took it home and watched a YouTube video within minutes he found the problem. The HID NEEDED TO BE REPLACED BECAUSE THEY WERE BURNT OUT. So he went to autozone to get the parts to put in the fuse box and within a min the headlight beams were working. It cost him $26 for the parts and 3 min watching the YouTube video. This place is a whole scam . don't take your car here. Go somewhere else, and save your money. read more

Dropped my car off for a recall. Decided to get my oil changed and tires rotated. Very friendly staff. Reasonable prices. Good work. The waiting lounge could definitely use some work. Should be bigger with more seating and with more amenities. Would come back read more

Brought my truck in to the service department for some work on my locks to be completed. I called ahead to confirm with the service representative that I was okay to bring my truck in. Upon arrival I was told Chuck was no longer available and I had to come back the next day, wasting 2 days of my time. They don't offer vehicles for you to drive while work is being done so you have to rely on their shuttle which is highly inconvenient. Three of the four times I have taken the shuttle, either the supervisor working with my truck didn't notify the shuttle that I needed a ride or it was over an hour wait to receive any communication that a ride will be coming. Very unhappy with the customer service and the inconvenience of the shuttle service. Will absolutely not be doing business with them going forward. read more

Eric Foster was a fantastic salesman! I wasn't sure if I wanted to buy this weekend but he had the perfect car in mind which I drove home in. We had our 4 month old and he was super patient with letting us install the babies car seat in and out of test drives. Highly recommend him! I've been to dealerships that's run your credit with 10 different banks and they found the best deal for us without doing that. read more

Perfect customer service in and out in 20min with a new Dodge Durrango Limited thank you Dave! Will definitely recommend to people looking for new or used cars. read more

Brought my car in because my head lights weren't working. $150 to Diagnose the issue is fine, but when I receive a phone call saying " we can't locate the issue, there isn't any power connecting from the inside, and you need 4 more hours to figure it out at $150 an hour." That's ridiculous! I said no, paid $150, and picked my car up. I watched a YouTube video and all I needed were two $3 fuses. read more

Absolutely amazing. Just there for something very minor today and felt like I was treated presidential. Great service all around from start to finish. read more

I didn't want a Jeep Renegade. I wasn't looking for a Jeep Renegade. I just walked outta there with a new Jeep Renegade. I got a fantastic deal, I got no pressure from Jose Marmolejo the sales gentleman and he got me the great deal. I got sucked into the extended warranty, but I've used that before on a vehicle. And I got a good deal on that too. So no regrets with the extended warranty. I was in and out in an hour if that. It was a perfect experience. I wish I could remember the finance guy's name, but he's got the cutest red headed kid. I would recommend these two guys to anyone as long as you're right with them, I think they will be right with you. I hate hard sales and this was a walk in the park (parking lot). I love my new hoopty, my dog is going to love his new pup view car hole crate. If only everything could be this easy. read more

DON'T USE THIS SERVICE DEPARTMENT We brought in a 2017 Dodge Ram 1500, for the appointment that was set up for what was needed. We had a service shifter warning light on, we also asked for oil change, multi point inspection, tire rotation, check the key fob and car wash. We were told they could take care of all this during our appointment. Austin calls us and says, he can't get the part for two to four weeks, I told him, I talked to you on the phone and told you exactly what we needed done, during our appointment, I told him that was the we drove over an hour for the appointment. Austin said let me see what I can do. Austin calls me back and says he can get the part in about two weeks and that we could drive the truck home, I asked him if it would be safe, he proceeded to tell me it might lock up driving down the highway. He said he would make sure the rest of the services would get done. Then he calls me and says, I can get the part tomorrow. I told him awesome, I will leave it over night. He assured me that they would call if any of the filters needed changed. Next day he calls to tell me the truck is done. I told him I would be there tomorrow. We go to pick up the truck. We go to the cashier and I look over the bill, it had the oil change complete, tire rotation complete, multi point inspection no price or anything, the shifter knob was replaced. So I said nobody called on the filters and live on a dirt road and I couldn't imagine them not needing replaced. She sent me to Austin, he said everything was done the filters must have looked good and that multi point inspection paperwork was in the truck. He basically blew me off. Our truck pulled up, you could see that that our road dirt was still on it, we checked for the multi point inspection, NOTHING!! We asked to speak to someone in charge, not sure what his name was, his first answer was " we've been having a lot of trouble getting the service technicians to fill out the paperwork for the multi point inspection" and I told him that Austin blew us off and he wouldn't even look at us. So the one in charge tells us it's not Austin's fault. He said he would take the truck to the service area and check the filters and find out about the multi point inspection. Come to find out the filters were FILTHY, they changed them at no charge and a multi point inspection at no charge and they didn't check the key fob. I'm not sure the oil was changed or anything was done, besides the filters and the shifter knob. We two women over the age of 50. I worry about the people that trust this place to do the things, they want done. VERY DISAPPOINTED IN THE PLACE, WE WON'T BE GOING BACK read more

I took my car for an oil change and went in the Dodge area by mistake. The first guy walked right passed me to another guy driving a Dodge Ram. I stood there like an idiot thinking wtf is wrong here. Finally someone came out and told me I was in the wrong area. The first guy didn't have to be a dick. He could've easily told me oh mam your in the wrong area. Once I pulled up to Chevy 3 guys cane out asking if I needed help. I just can't believe how the people are at Dodge. And I like Dodge. Not any more. Stick to Chevy! read more

First time bringing in my car for an oil change and safety inspection. Friendly and helpful staff. Great facility. By far one of the best dealerships I have been too. Definitely will not go anywhere else for my Scat Pack! read more

Great customer service when I needed service to my Jeep. When you have the Diesel engine you must rely on the dealership to provide this service. Moritz does a great job in meeting you when you drive up for service and if you use their online checkin the process is really quick. read more

I am not surprised in the least at the reviews i have read for this dealership. I wish i would have read them ahead of time. My experience there has led me to halt my journey for a vehicle. I am new to car buying, and have been pretty nervous about the whole thing to say the least. Ive done a lot of research and know exactly what i want. When i saw the great deal on exactly what i want on their website i was stoked. When i got there i test drove the vehicle and fell in love. So i go inside and talk numbers, the salesman and manager come back and tell me that the price on the internet was wrong and that there is a problem with their online advertiser and that this has happened before and that they are very sorry but they could not possibly sell me that vehicle at that price. The good ol bait and switch. Although the manager said that it was not a bait and switch, when he was explaining the problem. Needless to say i left and will NEVER return. Thankfully my mom and bf were there to help me with this, because they tried at least 2 or 3 more times to get us going out the door. I think maybe ill buy my new car online rather than dealing with shysty dealerships ever again. I dunno if ill ever be able to trust another car salesman. I work in sales, in my business my company would have made me honor the price or come up with a really good offer that my customer could'nt refuse and that would benefit them. I really feel like they were trying to screw me. read more