The following is not a Twilight Zone episode, it's entirely factual. No spin. No exaggeration. A friend suggested I post it here. Thomas Moran, M.D. has been my "hand guy" at CT Orthopedics for years. Done multiple surgeries and injections on me bilaterally. Never had a problem with him or billing or front office. Nor them with me. Over the weekend the finger he said needed trigger finger surgery went viral - the tendon snapped or something. Finger was swollen 50% above normal, ecchymotic (black and blue) & hurt like hell. Called his office Monday morning with the S.O.S. Couldn't see me until Tuesday (fine). Asked to be transferred to billing to inform my retirement (social security) check not due until Wednesday, and for the first time ever, could I defer payment until then. Tony in billing said "of course! Tell them to call me with any concerns." Showed up for my appointment Tuesday morning. Front office droid insisted the doctor will not see me until I have his copayment loot. Repeated what billing had told me, which made no impression. Held my swollen, discolored finger up for emphasis, and asked to speak to the doctor. Front office droid disappears into the back, returning shortly with the message, ostensibly from the doctor. "You cannot be seen until you can pay your copayment. And no, you cannot speak to the doctor." No call received from his office later about this. Left voicemail I was sending medical malfeasance complaints to the insurer, Medicare and other places, and that I would not be back to his practice. Thus ended my 15 year relationship with Thomas Moran, M.D. and CT Orthopedics. read more