I recently visited this massage parlor while traveling from Texas, and overall, the experience was…read moredisappointing. The massage itself was just okay--not terrible, but definitely not worth the $100 price tag for a standard 60-minute session. That said, the quality of the massage wasn't even the main issue--it was the lack of professionalism and customer respect. I called ahead at 9:45 AM to schedule my appointment and arrived early at 9:42 AM. When I checked in, I confirmed that I had called ahead, and the receptionist proceeded to collect my payment upfront, which I understand is standard practice. However, immediately after my payment was processed, another customer walked in. She stopped assisting me to ask if he had an appointment, and her demeanor made it feel like she questioned whether I had actually booked mine. It was an uncomfortable start to the visit. The most concerning part happened after the massage. When I completed my receipt, I added a $15 tip, bringing my total to $119 with the card fee included. As I was writing, the masseuse looked directly at my receipt and told me, "That's not enough money." I was taken aback, because a $15 tip on a $100 service is reasonable. When I declined to increase the tip, her tone became aggressive, and she called another staff member to the front. That person told me I "needed to leave more tip." Only after reviewing the receipt did they realize the tip was $15--not $5 as they had assumed. At that point, I was given a quick apology, saying, "Sorry, I need glasses." By then, the situation had already crossed the line. Being pressured for a higher tip, spoken to aggressively, and then dismissed with a casual apology was both unprofessional and disrespectful. As a paying customer, I expect to be treated with courtesy and not put in an uncomfortable position over gratuity. Unfortunately, this experience left me feeling more stressed than relaxed. I cannot recommend this place based on how customers are treated.

One of the best deep tissue massages I've ever had. Have a problem spot. They can help. Definitely…read morewill return. Very clean also

Excellent massage, excellent rate! Kenny even sent me home with tips on how to keep my muscles…read morerelaxed.

I have been coming to Kourtney for 8yrs now! Being an artist, my body ache from sitting up a lot …read more She always does her magic an make me feel like a brand new woman! Plz don't over book with her lol she's mine!

I went to Next Level Massage to relieve significant tension I had been experiencing in my neck and…read moreshoulders, and I couldn't be more pleased with the results. From start to finish, the experience was both relaxing and therapeutic. Terrance is highly skilled, attentive to pressure preferences, and such a genuinely kind person. By the end of the session, I felt noticeably lighter, more mobile, and completely at ease. Terrance is such a master of his craft, and I would highly recommend him and Next Level to anyone in need of massage therapy!

I have been going to Terrance for a few months now. I started going to try to help the frequency of…read moremy migraines. I cannot tell you how thankful I am to find him. Not only are my migraines more tolerable but I am not having to use as much medication to treat them! I have increased to adding in my lower back. He has magic hands! He is very professional. I feel so much better after I leave. I count the days until my next appointment. I recommend him to everyone I know.

I cannot say enough good things about my massage experience. From the moment I arrived, I felt…read morecompletely welcomed and at ease. The therapist was incredibly professional, taking the time to listen carefully to my needs and explaining exactly what to expect. I really appreciated the clear communication -- it made me feel confident I was in good hands. The massage itself was outstanding. The therapist skillfully targeted my problem areas while also creating a calming, relaxing experience overall. The pressure was always just right, and they checked in with me throughout to make sure I was comfortable. You can tell they are highly trained and truly care about providing top-level service. Afterwards, I was given helpful tips on how to maintain the benefits of the massage at home, which showed how invested they are in my overall wellness. It's rare to find such a perfect combination of skill, professionalism, and genuine care. I will absolutely be returning and recommending this place to friends and family. Easily one of the best massage experiences I ever had! Kourtney is top notch!

Received an out call massage at my hotel from Matthew. I was in town on business and had a terrible…read moreday at work. I scheduled an appointment and so glad I did! He is a very good therapist and did a great professional relaxing massage. I went to sleep rather quickly because I was so relaxed. I will definitely use him again when back in the Jackson area.

Great place to relax! Best therapist in the Jackson area. If you want a great massage come here,…read moreyou wouldn't be disappointed.

The best massage I've ever had. Kristine truly has a gift. I feel better than I have in months.read more

Buyer beware!! Zero stars bought a $100 gift card shopping…read moreone day with my husband to treat myself at a later time. I was NOT told there is a separate gift card for retail items vs spa services. Was given a spa card. I no longer live in the area and workers would not honor to allow retail purchase. make sure you are aware of their policy

I ordered a gift card for my Wife's birthday and had it mailed to my house. I spoke with an…read moreemployee as I had some questions before I ordered. She answered all of my questions and provided me with great costumer services. Received the card in the mail 2 days later. Would highly recommend them!

Very enjoyable experience. Love the deep tissue massage. Lovely, serene atmosphere. Pleasant…read moresurroundings. A needed treat!

Ethereal, I still can not explain this wonderful experience with Raymond & Chrystal. I took my…read moreboyfriend for his birthday & it was amazing! We will definitely be going back. 10ms across the board!