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    Moon Naeem MD

    5.0 (1 review)

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    2 years ago

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    Southwest Orlando Family Medicine - Procedure Room

    Southwest Orlando Family Medicine

    2.1(59 reviews)
    0.1 miInternational Drive / I-Drive, Dr. Phillips, Horizons West / West Orlando

    I am not sure why people write such awful things but I had a great experience. I am a new patient…read moretoday. The office staff greeting me were wonderful and the place was spotless. I arrived at 9am, that is when they told me to come to fill out paperwork. My appointment was at 9:30am. I was seen on time and they took the time to listen to me. They didn't just shove antibiotics at me and rush me. They took the time to truly take what I had been experiencing into consideration and find the best alternatives for me. I would recommend this office especially Dr. De Leon. Ps the reviews saying they will only see you for one thing at a time are false. I was seen in one appointment for 3 various issues. Hopefully this helps others make a good decision for primary care.

    Let me just say before the Wellmed corporation had take over the office it was amazing,…read moreprofessional, safe and it value was of family. It was a 5 star I had been with since it opening in 1989 to 2024. I would not be here if it was not for PCP. he was and is amazing person. Problem began when Wellmed purchased the practice. It has been a year since Wellmed corporate dropped all it commercial insurance. I just want tell you some of experience since my last visit. 1st I began to request my complete file I had been a patient since 1989/ while the computer record want back to 2005. I submitted the request in June of 2024 for the complete records. ( I mean everything that was produced or recevied from other offices.) At first I was sent 2 months of files from Versima (they manage the record) I was give a run around no file found, donot have excess to those files, etc for months. I had to reach out to Wellmed corp,then optum and the United Healthcare Group ( parent company) it was close to 8 months before I or my new PCP recevied my files. And even some where missing still. When I contract corporate about it i fid not get an answer back at all 2nd the Wellmed office was to be available to use to ask question until January 1 2025. But they shut down the partial portal in September less then a month after the last visit. So we could not ask a question or look at the files or medication etc. 3rd the office and clinical staff was doing there best to help over 10,000 patient (only this location plus everyone from it countless office in Florida) transition to new doctor. It was Wellmed corporate that gave little notice that it was transiting ONLY TO MEDICARE PATIENT. The office manager was just bad! With short tempted and would not or was not able to explain is simple tream what was going on. 4th Wellmed Corp was worse never returned a call or email.

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    Elysium Medical Group - Dr. Mahnaz Qayyum M.D.

    Elysium Medical Group

    3.7(21 reviews)
    1.4 miDr. Phillips, International Drive / I-Drive, Horizons West / West Orlando

    Dr. Mahnaz Q had great bedside manner, very respectful, and conducted a thorough examination…read more As a first time, new patient, I felt seen and heard. She was patient and listened to my concerns and provided answers with explanations. I really appreciate her and the front desk staff!

    Patient Recommendation for Dr. Mahnaz Qayyum, M.D…read more Dr. Qayyum has been my primary care physician since she opened her practice nine years ago, and I can say without hesitation that she is one of the most compassionate, knowledgeable, and attentive doctors I've ever known. She has guided me through everything from my first case of COVID to severe respiratory infections--despite the fact that I've never smoked. Her approach is always thoughtful and science-based, choosing the most effective treatments without relying on unnecessary medications. Dr. Qayyum is board-certified in Family Medicine, with medical training in New Jersey and an academic background from King's College, University of London. She combines clinical excellence with a holistic approach, helping her patients achieve better health, manage weight, and enhance their overall well-being through customized, preventative care. From day one, she has shown a sincere interest in my whole-person health--listening carefully, addressing every concern with patience, and making sure I understand each step of my care. Her unique ability to pair medical expertise with genuine empathy has made a lasting difference in my life. Dr. Qayyum also provides exceptional care to my wife, Diane, with the same dedication and kindness. While Diane will share her own experience, I can confidently say that having a doctor we trust so deeply brings us tremendous peace of mind. I am truly grateful to be under Dr. Qayyum's care. She is a rare gem in today's healthcare world, and I recommend her wholeheartedly. I HAVE NO PROFESSIONAL AFFILIATION WITH THIS DOCTOR. With appreciation, Maria Florence Oliverio, M.S., ESE-VE Exceptional Student Education Teacher (ESE) - Osceola County.

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    Hitchcock Lara, MD

    Hitchcock Lara, MD

    3.1(39 reviews)
    1.5 miDr. Phillips, International Drive / I-Drive, Horizons West / West Orlando

    I've been to this doctor twice, once several years ago for a "Meet and Greet" visit, since you can…read morenot do your physical as your first visit and just last week due to a recovering foot injury. I am the first to admit that I do not enjoy going to the doctor, so I tried to see past some red flags. At this point though, despite Dr. Hitchcock seeming like a competent doctor I don't feel like I can deal with her practice long term. Making an Appointment- When I went to make my recent appointment, I utilized ZocDoc, an online service that Dr. Hitchcock's office utilizes. It makes no mention that this service should only be utilized by new patients. In fact, I selected that I was a returning patient during the registration process and the system allowed me to make an appointment. Since using an online system was new to me, I ended up calling to see if there was any updated paperwork that I needed to submit. During this call Sharon/Shari, the receptionist was incredibly rude. First, she chided me for using the online system as it was for new patients only. Again, there was no mention of this online so I felt it was extremely uncalled for for her to fault me for having made this appointment. She kept going on about it and eventually I just asked her to make me an appointment for the same time and date, which she did. I'm not sure what difference it made on her end, but for some reason it did. Something I knew from my prior visit was that with Dr. Hitchcock's office your first visit is considered a consultation/meet and greet. She'll address any issues but you will have to pay a copay, etc. as normal. If you have a free physical through your insurance, you can not do that for your first visit. It is an office policy that I feel is somewhat of a "nickel and dime" strategy. I asked Sharon to explain what the difference was between the physical and the consult appointment and she got really flustered and then just transferred me and said she couldn't help me anymore. Again, incredibly odd and uncalled for. Tiffany, the girl I spoke to next was a lot nicer and also provided a great explanation on the difference between appointments. Visit/Waiting Room- Dr. Hitchcock's office is on the second floor of the Phoenica Center, behind Barnes and Noble/Bonefish on Sandlake. The waiting room is very nice and comfortable, which is good because you will probably spend a lot of time in there. I waited about 45 minutes past my scheduled appointment. Visit/Appointment- The actual time I spent with Dr. Hitchcock was fine, although brief. An assistant took some basic information about why I was there before Dr. Hitchcock came in and then we ran through the things I wanted to discuss. I feel she was knowledgeable and gave me options for my concerns and the information I needed. Followup- This is an area that is a bit frustrating for me. I received a couple prescriptions as well as instructions for having blood work and an x-ray done. After completing the x-ray, I wanted to followup about if it had been received and reviewed. I also had a question regarding a prescription, so I called and emailed the medical assistant per the website. Unfortunately the response I got was to come in for another appointment. To me, that is unacceptable. While I'd be completely willing to come in if there was follow up needed off of the results or a new condition/complication that had arisen, it seems silly to me to spend my time and money on another appointment to ask a question about a prescription that was just prescribed to me. Again, I felt that the "nickel and dime" strategy was coming into play. All in all, while Dr. Hitchcock seems like a well-informed doctor, dealing with office policies and attitudes may be a little too much for me to handle long term.

    While her current practice is busy, she has a genuine care and concern for her patients. When there…read moreis a true medical issue that needs to evaluated and researched, she spends the time with you to get to the underlying cause. Once she has an idea of what the issue is, she is efficient in coordinating care with specialties to further improve your quality of care. The support staff surrounding Dr Hitchcock has always been quick, kind, responsive and efficient. So very thankful to have her as my provider.

    Moon Naeem MD - physicians - Updated May 2026

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