We have always used Beacon Federal Credit Union. I like the friendliness of the staff. Always…read moregreeted when I walk in. When purchasing our home, they were very helpful and kind. They have the best rates for extended warranties on vehicles.

Sharon and the entire staff are just as helpful as can be, either on the phone or in person.read more

Very disappointed at the way I was treated I came there for identity thief from Bank of America and…read morebank was aware of it and Simone broke in truck ....bad year slot of crime they were gonna close acct and I just felt like they knew my issues and I got ripped off at ibtown suites asked them get involved to get money back and it's been 150 days with a police report very disappointed it's difficult without debit card. Manager treated me like I was beneath the bank

Frost Bank and in particular Virginia Crosley were fantastic in navigating my firm through the…read morePaycheck Protection Program. This wonderful experience was in stark contrast to my experience with Bank of America. I have been a Bank of America customer for over 20 years. When it came time to tackle the Paycheck Protection Program, I began through Bank of America. To make a long story short, I wasted over 2 weeks with them and was never even told what documents were holding up my process. In stepped Frost Bank and Virginia. Within 2 days, they had all the documents they needed. Virginia personally reviewed everything to make sure it was ready for processing and 1 week later we had approval. I strongly recommend Frost Bank for any small business banking needs. It makes all the difference in the world to have a banker that really gives you service and not one that just talks about giving service.

This bank misleads customers about credit increases. I was told that if I maintained a low…read moreutilization for six months, I would be eligible for an increase. After following their guidelines, I was denied for 'not having enough credit history,' even though I have multiple accounts and years of credit use. They also refused to review my income documents (1099/W-2) to prove my financial stability. Customer service was unhelpful, giving me conflicting information. If you value transparency and professionalism in a bank, I recommend looking elsewhere and this isn't the first time having problems with them. Beware and go somewhere else professionally qualified.

This is my credit union as of a few months ago. I'm very happy I made the switch to them…read more Requirements to join..... working for an eligible school district in the Gulf coast area; or also if you are a family member of some one who works for a gulf coast area school district that the credit union serves, you can also join. I love the fact that this credit union is so modern. You can contact them through text, phone call, online chat, or e-mail. They can handle most anything including loans with out even having to step foot in one of their branch locations. I love that, saves me alot of time. They have awesome customer service. The few times I've walked into the League City location and the times I've been through the drive through, they are always very polite, friendly, and professional. Their League City drive through banking is open later then any other place I've seen. Drive through is open from 7am to 7pm Monday through Friday. Gulf Coast Educators is part of the 'All Point' ATM system. Which means they have tons of surcharge free ATMs pretty much in any City you go to. They're also about to roll out an update to their smart phone app which will pretty much be a complete overhaul of their phone app sometime this month, I'm looking forward to that. I'm not very into getting attached to banking institutions, because a completely different credit union I was a member of for years in the past left me feeling burned with how they handled some fraudulent charges on my card. After that happened with that other credit union I used before; I then contacted Gulf Coast Educators by online chat and explained the situation to them and asked if they would handle that situation better in any way. The agent I chatted with online, reassured me that they have a large department dedicated to handling credit or debit card fraud. Not just one person, but a whole department that would be on top of the matter and get it fixed. From how Gulf Coast Educators credit union has handled my transition over to them and their great customer service, I trust this institution. I feel like my money is safe with them.

Excellent place to Bank and Save! Great people and service with a very friendly staff. Good…read morebanking service.

I went in to the Silverlake branch yesterday to deposit some rolled coins. The teller named Tina…read morewas SO NICE ! I could tell she loves her job ! Her kind words and great service really made my afternoon a lot better ! Thank you Tina !

This location gets 5 stars for being really helpful. I had an issue with my online account and a…read morerep found the answer really quick. She even walked me through it on her computer step by step so I knew what I did wrong. Great customer service!

Update:: I LOVE this bank!! Staff is amazing!! Joella helped me today and went above and beyond for…read moreme!! I look forward to coming in every month now! Thanks for being such an amazing branch. I went in to open an account. Daniel helped me and throughly explained everything. He even helped me with all the online stuff. Proud to be a new member!

BBVA itself is a good bank. However, the local branches in the area are subpar. Clear Lake branch…read morehas been the most helpful, but the next to the last time I handled business there resulted in rudeness from the Branch Manager, Lisa. She seemed to be inconvenienced by having to update DBAs on file, ordering new debit cards and business name changes on 2 credit cards (which of course was not done as noticed by the new cards we received). She became particularly rude and condescending the moment my mother left her office and I needed assistance. This was unlike her usual business practices. I have since closed my personal and business accounts with BBVA Compass.

Terrible customer service. Specially the old lady in the front. Just rude and disrespectfulread more

Joel Stelling told me they would increase my HELOC. I believed him. 6 weeks later he told me no,…read morewith no reason given, and no counteroffer. Caused me a major problem as I was using the HELOC to finance a purchase. Shame on me for believing them, but shame on them for jerking my chain like this. Not a great ending to a 15 year banking relationship.