My experience with the League City branch has been outstanding. Today Breanna helped me to set up…read moresome new Certificates of Deposit after carefully explaining my options. In the past month I have needed some guidance on deposits, and accounts and the staff has always been willing to sit down and explain the options and selections that are available. The only issue at this time is road construction in front of the branch as the city is installing new deep sewer lines, but getting around the traffic to get outstanding service is worth the time.

After 30 years with them I am leaving. They charge $20 per overdraft fee which only makes it worse…read morefor the average person who is already in a bad situation. Last month I was only $100 negative and they charged me over $200 in fees. They are trying to do that again which makes it harder for me to pay my bills as I have less money to pay them. The credit union refuses to listen or accept any responsibility, so yesterday I told the customer service member that they just lost a 30+ year member because they would not stop with the fees. They even charged me $20 on a $1 bill from a company I had never heard of. Goodbye GCEFCU!

I went in to the Silverlake branch yesterday to deposit some rolled coins. The teller named Tina…read morewas SO NICE ! I could tell she loves her job ! Her kind words and great service really made my afternoon a lot better ! Thank you Tina !

This location gets 5 stars for being really helpful. I had an issue with my online account and a…read morerep found the answer really quick. She even walked me through it on her computer step by step so I knew what I did wrong. Great customer service!

Very disappointed at the way I was treated I came there for identity thief from Bank of America and…read morebank was aware of it and Simone broke in truck ....bad year slot of crime they were gonna close acct and I just felt like they knew my issues and I got ripped off at ibtown suites asked them get involved to get money back and it's been 150 days with a police report very disappointed it's difficult without debit card. Manager treated me like I was beneath the bank

Frost Bank and in particular Virginia Crosley were fantastic in navigating my firm through the…read morePaycheck Protection Program. This wonderful experience was in stark contrast to my experience with Bank of America. I have been a Bank of America customer for over 20 years. When it came time to tackle the Paycheck Protection Program, I began through Bank of America. To make a long story short, I wasted over 2 weeks with them and was never even told what documents were holding up my process. In stepped Frost Bank and Virginia. Within 2 days, they had all the documents they needed. Virginia personally reviewed everything to make sure it was ready for processing and 1 week later we had approval. I strongly recommend Frost Bank for any small business banking needs. It makes all the difference in the world to have a banker that really gives you service and not one that just talks about giving service.

Great hometown bank! Very friendly and professional. Glad we moved our money here.read more

Excellent place to Bank and Save! Great people and service with a very friendly staff. Good…read morebanking service.

although I was originally disappointed with the format at Schwab, it has improved as of late. As…read morefar as customer service, I have worked with Conor Price since the beginning. He has always been thoughtful, helpful and responsive to my needs. If there's a solution to an issue, he will fix it. It's nice to have a friendly advisor when you're dealing with your retirement funds.

Went in looking for a bilingual speaker because I was informed over the phone through customer care…read morewould be one but to my surprise the person who was there informed she only knew a little. She asked for my name and even tried picking me at it because part of it sounds like an English word. I was treated very poorly. She first told me she only knew a little Spanish but by the end of our conversations she was responding more and more in Spanish.

Cheryl is great! Went 2 other places to cash my check an no one would cash it! Came here and she…read morecashed my check with no problem and set me up with Direct Depositso I can save money!!