While there are many beautiful items in this store, the customer service is horrendous and the owner is unbelievably rude and obnoxious. I placed a telephone order for an item that was in stock and my credit card was immediately charged. I made the mistake of telling them it was a Christmas gift, so they decided it didn't need to be shipped in any hurry. After three weeks of following up and receiving excuses that involved things going on in their personal lives for why the merchandise had not shipped, I said I no longer wanted the item unless they incurred the shipping charges for the inconvenience. The owner flatly refused, so I instructed them to cancel the order, which they said would ship the next day. Despite my cancellation instruction, they sent it anyway, and when I told them I had started a dispute with my credit card company and would return the item, the owner said, "No you won't because I won't accept it." He said the three week delay in shipping was no big deal because I didn't need it till Christmas anyway, and then proceeded to hang up on me. Use caution in dealing with this establishment, as they sell some very expensive items, and if you encounter a problem, you're out of luck in getting any satisfaction with this owner. read more