Dr. Sterrett is amazing. I am so thankful to have her services and always look forward to my…read moreappointments with her. We are so lucky to have her in the New River Valley.

I could not he happier that I have found Dr. Sterrett as my endocrinologist. Her personality,…read moreexpertise dedication to keep up with all developments in diabetes mgmt are excellent.

Dr. Kagey is a great doctor very thorough,and caring of your needs as a patient. The staff have…read morebeen great also if I ever had questions they're always quick to respond, very polite.

Every nurse and dr here are a joy to have on my team. Good bedside manners, kind and gentle through…read morethe process of colonoscopy. Highly recommend

I just had a colonoscopy done a few weeks ago by Dr Farhad Sahebjam from Gastroenterology…read moreConsultants of Southwest Virginia, which my primary physician recommended I have done as a preventive measure since I'm older than 45 and have never had one done before. With all the myths going around about having a colonoscopy done, I was naturally a little nervous, just like many others probably are. But here at this Center everyone was so friendly and professional that by explaining the procedure and providing me with the knowledge of the advantages of having one done, rather than trying to avoid it, I looked forward to having one done. And Dr. Sahebjam was so kind and caring that he put me at ease the moment I first met him and provided me with the knowledge to understand the procedure and the benefits of it. If any polyps were found they could be removed, providing hope that everything would be alright. My insurance covered the payment for the whole procedure except.the copayment for seeing a specialist and the medications needed to prepare for it, which my CVS pharmacist helped me pay less for these by using a special program they had in which I write about in my CVS Pharmacy review. All the step of the way I was kept informed that it was covered and I wouldn't have to pay a cent. Naturally after reading the negative reviews I was worried but now I know better than to pay attention to them. The Center kept in touch continously with me via phone calls, emails, and text to make sure I didn't miss an appointment and in case I had any questions on the preparation procedure. I had an assigned person to keep in touch in case I had a question on the preparation for the procedure. The colonoscopy was performed at the Lewis Gale Medical Center in Salem, Virginia by Dr Sahebjam. I did have to drink a lot of water after I drank a medication mixed with water, but this made me thirsty enough that I easily drank the extra couple of glasses of water with no problem at all. And being without eating didn't seem to bother me much as I thought it would. A good friend of mine drove me to the Hospital on the morning of the procedure and waited for me there until it was finished. There I was treated very well and interviewed by several people, including hospital staff, nurses, anesthesiologist, and Dr Sahebjam. As soon as they brought me to the procedure room after I changed into hospital clothing, they put the anesthesia into my vein and an oxygen mask and immediately fell asleep that didn't feel a thing. I woke up to the call of my doctor who explained that everything had gone well and showed me the pictures. Since I didn't have any polyps and the results were normal he recommended that I didn't have to have another one done until 10 years. I was given the exit papers including copies of the pictures they took by a nurse, got dressed, and taken in a wheelchair to my friend's car, who drove me home. I week after I had a follow-up visit to the Center where a nurse explain to me how the procedure had gone and saw that I had totally recovered from it. I highly recommend this place to anyone who needs to have a colonoscopy done, as well as Dr Sahebjam and his staff.

I needed to be seen for something and didn't want to go to an ER. It is likely a viral illness. My…read moreson and I had the same symptoms. When we arrived after booking our appointments online, we were promptly seen and triaged. The PA was thorough and conducted appropriate lab work. We left with appropriate care. This visit was much better than the first one I made with them. My son and I received great care. I would go back to them again for similar symptoms. When looking at their ratings versus other facilities in the area that were open today - they had the best ratings and once we arrived they got patients in and out quickly.

Staff and doctors are amazing. It's the now 3rd party billing that makes AFC horrible…read more The 3rd party billing is in a "different" country. And they've screwed up my families billing to many times to count. We have 2, yes two forms of health insurance. When you try to call to fix the issue, you can't understand what they are saying except for "that's your bill, pay now?" "We bill you, you pay" Avoid the medical billing shakedown from these 3rd party mobsters. They'll have you in collections for thousands over a aspirin that you never took. They do medical billing code like they are playing a game of bingo. AFC, if you want to be a better place, ditch the 3rd party mobsters and con artists. Staff and doctors are great, not worth dealing with a shakedown for your money because they have no idea how to bill your insurance.

Lovely office, incredibly skilled physician and nurses! I had an embolization procedure performed…read moreby Dr Guyer. From the consult all the way through post op , I was treated with the utmost respect and compassion. The nurses assigned to me, Macy and Katie, were extremely professional and absolutely went the extra mile to insure my comfort and care was far better than anything I expected! Dr. Guyer listened to my concerns and questions during the consult and met with me pre-surgery. I absolutely recommend this practice and group of medical professionals! Top-notch!

I'm a chronic migraine sufferer and have been for years. I've been a patient of Dr. Zhang's for ~1…read moreyr. when the new migraine medications came out. She is an excellent doctor with a terrific personality! I've never had to wait longer than 30 minutes in her waiting room and she actually will come out and get you herself! I really like that about her! I don't mind waiting on her, because a good doctor is worth waiting on! She listens to what I have to say while we are in the examination room. Overall, Dr. Zhang is an excellent, friendly, easy to talk to physician. I would recommend her to anyone.

Went there for an eye injury but had a concern whether I should go there or go to the main ER at…read morethe hospital. I asked the security guard if I could speak to a nurse to get further advice and not only did a nurse come out to talk with me, but Dr. Franz came out as well and they assured me they could take care of my particular issue there. Very thorough examination and very friendly staff. Dr. Franz is not only a very good doctor but was very personable and approachable. I got the card I needed and was in and out in 45 minutes. Granted, my issue was relatively minor so that can vary, of course. The staff were super friendly and very helpful. They went the extra mile for my care. I will trust this free-standing ER Facility for my needs and the needs of my family. Well done Lewis-Gale!

​I visited the freestanding ER recently due to a kidney stone. The nurses and staff were incredibly…read moreefficient; they not only addressed the immediate issue but also provided clear instructions on where to go for follow-up care. Everyone was very kind, and my nurse, Michael, was exceptional. He closely monitored my pain levels throughout the entire process and identified exactly what I needed to manage the intense discomfort. I truly want to thank Michael and the rest of the team for doing such a fantastic job.

This office was excellent for 4 years when my mom lived outside a nursing home. Care was great when…read moreI took her into the office..Sadly when she moved to the nursing home due to her worsening dementia ...her care by this office became very poor. I was told they would visit her in the nursing home. I trusted them. I tried to get someone to see her for a cough {pain in chest} and a possible chest Xray..that did not happen....the nursing home did everything right..I changed to the nursing home facility MD {took less than 24 hrs for her to be seen} and she had an xray the same day and she has pneumonia! At 91 yrs old this may not play out well. Shame on this care provider.

I have been a patient with Valley Internal Medicine in Salem for nine years which speaks for…read moreitself. I would not want to receive my primary care anywhere else. From the office staff to those who assist the physicians, the atmosphere is always cordial , helpful and very efficient. By the time I get to see my doctor, I can assure you that no one has left any stone unturned. My physician has everything at his fingertips and there is never a need for him to chase missing preliminary information. The physicians are both thorough and informative with each of my medical visits. With rare exceptions to office patient medical emergencies I have never experienced a long wait. I am also appreciative to be able to have all laboratory tests done in office. I cannot think of one reason to seek my care elsewhere and highly recommend Valley Internal Medicine to anyone in search of excellent medical care.