I continue to get amazing service here at the Wells Fargo in Half Moon Bay…read more Today was no exception. I came in because Wells Fargo returned a royalty payment, for my newly published book "A Father's Day," coming into my account. Jasmin was incredibly kind, helpful and patient with me as I asked questions. Anyone can see by my reviews that I am a tough customer. I EXPECT a certain level of service as it's what I do. I never expect anything that I wouldn't do for a customer. Period. But, the more I come in for in-person banking, the more impressed I'm getting with how they operate. In fact, one of Jasmin's peers even tried to help as Jasmin was troubleshooting with me. If you bank anywhere else on the Coastside, I urge you to switch. You won't be disappointed.

I've been here twice to take out money. With plenty of parking this location receives a five star…read morereview.

Best bank on the coast by far. Their customer service is amazing and all the folks who work here…read moreare helpful, kind and quick - they don't waste your time and they don't force sell you anything. Would give 10 stars if I could!

The only reason why I'm giving 2 stars instead of 1 star is because of the professionalism of the…read morebranch manager. He's dressed appropriate and is extremely kind. I've banked with this institution for several years and over the years, the customer service has declined. Right now, there's an associate named Victor, who has an Edgar haircut and wears jeans and shirts like he's here to volunteer. The bank has lost its professionalism as to dress for the job. I've seen Victor give attitude to the branch manager and Victor also acts like he's rather be anywhere else except at work. Today, I saw him give someone thousands of dollars, who was most likely a business owner, giving her the money out in the open. All I could think about was that if there was anyone watching, she'd be a huge target and could easily get robbed. But Victor being Victor, he don't give a shit and just handles all of her business out in the open for all to see. Victor is the main reason why I want out of this bank. If you're looking for a bank, look elsewhere. When the company doesn't address issues like Victor, you're trusting institutions like this to handle YOUR money. Go to a place where AT LEAST, the employees look like they work in a bank and not like Victor, who's dressed ready to hang out with his Edgar-Friends after work.

This is a team I will never forget! I've been struggling…read morewith receiving my refund from another company and Bank Of America in Half Moon Bay has bent over backwards to help me. Not only have they provided me with extremely helpful information, but they have gone out of their way to go head to head with the fraudulent business I've had to deal with, everywhere from making difficult phone calls to directing me with kindness to their claims department. Raul and I believe Terrah (think that's her name) have had my back throughout all of this and I can honestly say that because of THEM, I know everything was going to work out. Thank you again, so so much!!!!!

This Bank of America is the worse in the Bay Area! The manager is rude and doesn't know anything…read more I have tried to call for the past 2 weeks no answer and it's so upsetting so I just drove to San Mateo.

The employees at Tri Counties Bank are great. Needed change and even though I do not bank there…read moreand just moved into the area, they gave me change, where Bank of America down the street turned me away. I will highly recommend Tri Counties Bank to my friends and family. A little kindness and respect goes along way.

Sonya is the best! This is a personal bank service like the old times! I've been with them since…read more1999!

I went into this branch for the first time and was pleasantly surprised at how knowledgeable,…read moreprofessional, nice the staff was towards me. I normally would go to the branch on Laurel but I would prefer to visit the Belmont location going forward. Even staff I did not interact with made a it a point to say good bye and wave. I recommend giving this a place a try especially since the Bank of America branch across the street has been closed for a long time and the Chase Branch is in the middle of the blocked off from car traffic section. :)

Terrible customer service, took hours to achieve no solution to a hold on funds. Teller, I believe…read morehis name was Avez, took 30 min to "pretend" call another branch for a solution. I ended up leaving. Terrible terrible customer service at this branch

Some of the worst customer service around. None of the employees there are interested in making an…read moreeffort or even greeting you.

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.

5 Star Customer Service!…read more I recently refinanced my auto loan with Melissa and the experience was excellent. She was extremely helpful from start to finish and made the entire process seamless. Everything was handled quickly and virtually with no unnecessary back-and-forth. She was easy to work with and kept things moving. Highly recommend Melissa for all of your loan needs.

Ashley B assisted me today to get my bands up. Take a look at the spread. Going to have a great…read morelunch now. Thank you monterra credit union to keep my stash secure.

I'm not a fan of this branch. The parking lot is in the back and entrance to bank is in front…read more The only ATM machines are inside the branch. No machines outside. You'll need your card to get inside after hours to access any machines.

Even though I've been here a few times in the past, it's still not my regular banking location. I…read morehad 3/25/24 Zoom meeting set up with Issa Kaleh based on recommendation from Officer Relationship Banker (Saltanat Mambetova) from 3590 S El Camino Real, San Mateo, CA 94403. I needed to open an IRA account for tax purposes. Logged in on Zoom and on time on Sat 3/25/24, but stalled in the beginning having waited on my mother to join our call. When that didn't happen and after repeated the follow up instructions with Issa that he'd email me the instructions to set up a Traditional IRA account online later that night, he didn't. Called him on the following Monday, promised me the same thing he'd email me pre-signed templates that day and he didn't until I called back two days later on 4/10 since my mom had deadline to e-file my tax by 4/15. I called him a second time to follow up that he clearly didn't know what he was doing and if he could assign me to someone else. Issa quickly apologized and reasoned that he was having computer issues and ultimately the reason for delay. Bull. I made it clear to him I did not live with my Mother and she didn't have a printer at home so to email the pre-signed templates was ultimately the quickest way to transfer the information and bc my mom was not tech savvy and did not know how to navigate the online banking, email would've been efficient. Instead of wasting everyone's time, all Issa had to do was say he couldn't mail a hard copy or email me premade template(s) in setting up a Traditional IRA account, versus giving me the run around. Issa's title on business card reads Vice President of Investments for Private Clients. With my experience, he could've been a bit more professional and transparent (Not sure how difficult it was to process a simple request I had!) Next day I take time off work to go to Fidelity (having remembered I had an existing IRA account) and all customer service had to do was print out a copy of my Traditional IRA account. That was accomplished within minutes, no hassle. I was even informed setting up accounts via Zoom calls was fairly new and suggested going in person was much more reliable. Immediately after my stop at this Fidelity location, I go to my regular Chase bank location and again, I was approached with some bullshit I needed to invest 100k to open a Traditional IRA. I didn't buy into this as I had initially put in much less to open a Traditional IRA account with Fidelity in 2019/2020. Made me realize Chase was only after the 1% commission had I invested 100k to open a Traditional IRA. Chase, as a private client of yours, you have always provided excellent customer service until this point. We can keep this relationship going so long as you fire all the incompetent bankers as needed.

I have been a member of Provident Credit for over 40 years and have never been disappointed in the…read morequality of services provided Staff are friendly, informed and eager to help. My husband and I recently met with financial planner John Dayao at this location to get his assistance with retirement issues and are extremely pleased with the guidance and support we received from him. He went above and beyond to understand our goals, priorities, concerns, and financial situation and helped us develop a thoughtful plan for the future. We especially appreciate his personalized approach and the confidence and peace of mind his advice has given us as we plan for retirement. We can't say enough good things about John and without hesitation recommend him to anyone looking for a knowledgeable, trustworthy, and dedicated financial planner to help navigate retirement planning.

We've been Provident customers for many years now. Had a great experience with Norma getting our…read morenow-teenager set up with youth checking as she steps into greater responsibility with her own finances. Glad to have Provident as a partner in this.