This review is on behalf of Montclair Chill (1) star review from Astasia G on July 25, 2019. Chill is a very professional venue and upfront with each client's needs, as all clients request are valued, but we are not inclined to approved all events, if the event does not meet the venue requirements. And in this case this is exactly what happened, the client was not honest in stating what type of event they wanted to keep at Chill. It's the clients's responsibility to read their contract before signing and making the necessary downpayment. The client was advised upfront of what is needed if they were to serve alcohol at the venue, but they never advised this was a paid public event with a cash bar. Chill cannot assume what type of event the client is hosting, hence the reason a contract is issued and meetings are planned in advance to go over the event in detail. The client received the proposal for the event on June 19th, 2019, on the day of the first site visit. The client then reached back out to schedule another site visit on July 15th, 2019 because they they loved the venue and wanted to proceed with booking the event date for August 25th, 2019, the client then signed the contract and asked to make a smaller deposit of $200 to secure the event date, yet still not disclosing this was a paid event they were planning to host at Chill. The client listed the event as a family party. Chill is not a public hall, its a private hall for private and social events, therefore Chill do not allow ticket sales for parties, nor sale of alcohol at the venue. On July 23rd, the client was scheduled for the final planning meeting to which all venue rules and and accommodations are discussed, and it was during this meeting on July 23rd the client advised that they intended to sell alcohol at the venue, to which she was informed no alcohol sales were allowed, the client then stated they cannot charged their attendees as an all-inclusive for the event, and will need to cancel the event. The client was then asked if you're having a family party why there are alcoholic sales, they stated its a birthday party, while trying to wriggle their way out of the proper explanation. The client called the police and claimed we were holding their $200 hostage and then proceed to explain to the police why they needed their money back, to which they were advised by the law enforcement that what they were trying to do at the event was against the ABC rules to try and sell alcohol at a private event. And as explained to the client at the meeting all deposits are final and non refundable, and the client was also advised that we will inform upper management and get back to her about her refund. On July 25th the client was advised that the refund was approved and a check will be issued within the next 7 - 10 business days. The client received their refund without delays. But the client decided to tarnish a business for which they were not clear on their intentions for their event. Not all reviews are truthful, just as this review from Astasia G, on July 25th about Chill. Chill always provides excellent customer services to its clients and always go above and beyond to make the event planning process as simple and as stress free as possible for all clients. read more
