My doctored sent me to the Monterey Bay Sleep Center for a sleep study about a month ago. The staff…read morewas friendly and attentive and the room was comfortable and felt like a hotel room. It was as comfortable as one could make it, given the numerous wires that were hooked up to me at the time. Two reasons for the low score: 1) It is incredibly difficult to get ahold of anyone at the office to answer questions or make an appointment. After my doctors office assured me that the necessary paperwork had been sent to the sleep center, i had to repeatedly call their office and leave multiple voicemails in order to schedule my sleep study. If I wasnt proactive in reaching out to the office, I fear my study wouldnt have been scheduled for weeks later than it actually was. 2). While the rooms are comfortable, they are unfortunately NOT sound proof. I was awoken in the middle of the night by the sound of doors opening and closing, a TV being on in the background, and the proximity to Garden Road and the Monterey Airport didnt help as I could hear traffic on the road and airplanes landing/taking off. You would hope that the facility would take more steps to sound proof the rooms, especially given the fact that the sole purpose of the facility is for sleep studies.

I had a wonderful experience at this sleep center. That staff made me comfortable, everyone was…read morevery professional, and the rooms were very nice. I would definitely choose this sleep center for another sleep study to be conducted.

I have been waiting for almost 3 weeks for someone to follow-up with me regarding my home sleep…read moretest that would give them information to get the prescription I need. They have been unresponsive to calls and the office has been closed and no one there this whole time. Overall I found the experience with them, up to this point, to be pleasant, but pretty much just meeting expectations. In terms of care, I would have to say that this lack of communication does not speak well in that regard. I have no idea what I am to do next because I'm pretty sure my insurance won't cover a second sleep study. :-( Update: apparently all offices are now closed and nobody is able to return calls or messages. Truly amazing. Do t get sucked into this scam.

Poorly ran office and some of the staff were very rude, would not recommend to another personread more

I would give Tyler Heart Institute of Community Hospital of the Monterey Peninsula 4 stars. My…read moreexperience was mixed. From my first interaction, Bee at the front desk showed professionalism, compassion, and a clear commitment to patient wellbeing. That positive start was important. However, as soon as I was escorted through the first door by a tall, slender, older blonde staff member to apply an extended wear monitor, the experience changed. While the procedure was performed correctly, her demeaning behavior and lack of warmth made the interaction uncomfortable and upsetting. It was disappointing to encounter this level of unprofessionalism after a strong initial impression. I hope the institute addresses this, as the skill level of their staff is evident, but respectful and compassionate communication should be consistent throughout the patient experience.

I have been coming here for quite a few years now, Dr. Gorman is my primary care physician, and I…read moreabsolutely love him. Majority of the staff I think is very well mannered in the back of office, but some of the receptionist are a little bit snooty, and rude. I have never had issues with medical assistance receptionist in the back or any of the doctors. Reading some of the reviews makes me kind of sad. I am really happy that I have not experienced this ever in the last five years. But they could definitely get a couple of better behavior receptionist at the front. Aside from that, I am so grateful that I found this medical group. They have been a huge blessing to me.

Just wanting to update on the 1 star reviews on the office staff…read more I just called and my call was picked up immediately/ Friendly voice and I got an appt for less than 45 days! Very thorough conversation with the person who answered the phone as she did not make me feel rushed at all. Looking forward to seeing Dr. Poggemeyer as a new patient with BS PPO insurance.

This facility is the worst, it is impossible to speak to anyone on the phone as all calls go…read moredirectly to voicemail. I received a referral for community care from the VA and left 4 messages to schedule an appointment and they have all been ignored. Not only do I not recommend this facility but I plan to reach out to the VA and suggest that they remove them from their providers list.

While the staff is helpful IF YOU CAN GET AN APPOINTMENT, good luck with that. Calling the number…read moreon the door connects you with an overseas operator that only takes resupply orders. Not local appointments. If you walk in you are greeted with "When is your appointment?" I needed to update the information about my machine and insurance. The website cannot do that. You must call and talk to someone obviously not in the US. I changed to CPAP Services because of a local office that I cannot use.

So my doctor decided best i go back using a CPAP Machine and I was dreading having to start all…read moreover again getting fitted, filling out paperwork etc. as my past experience with APRIA was a nightmare! APRIA won't return calls, they mail you the wrong supplies, was very disorganized and customers complaining lots. BUT I was pleasantly surprised when I had my appointment with Cristina at CPAP Services! She was sooo efficient, so caring, so patient to answer all my many questions and I left very impress! As a executive working for a top luxury hospitality firm where customer service and training is key to our success...Cristina was top notch. I will definitely recommend CPAP Services and I look forward working with Cristina and her team moving forward. Thank you Cristina! Tim L.

Office admitting was fast and friendly. Because I told them I'm claustrophobic they put a CPAP…read moredevice that's only goes to the nostrils with rubber straps that go over your head. It's not that bad as people think.

This is mainly a CPAP machine dispensary. Dummy heads with CPAP masks are all over the place. I had…read morea sleep study there years ago and was diagnosed with mild sleep apnea. A good friend also just had a study and had the same diagnosis as me. I think everybody who shows up at a sleep center for help sleeping has some apnea, so everybody gets a CPAP prescription. It's a racket in my opinion. Up to a half of people who get a CPAP stop using it. I did, didn't really need it and it was a pain. It needs to be kept clean and some parts replaced for maintenance. Some people tolerate it well and it helps them. They didn't tell either one of us the downsides. The medical supply people are very aggressive. Follow the money. For the follow up visit after the study they put him with a freshman physicians assistant, not the doctor. They just want to schedule you for a machine after a short explanation that is lots of jargon and confusing. That was not very good and she cut the meeting short at noon because she had a meeting. Hope she had a nice lunch. I found the staff who did the study to be friendly and efficient and they took good care. But the study itself is a very unnatural sleeping experience with all the sensors and wires and such that are connected to you.

Dr. Heal is my primary doctor and has consistently demonstrated excellence in caring for me. She is…read morea good listener and respects the patient. I have never needed to communicate with her that she didn't respond promptly after hours or on weekends. I feel very fortunate to be a part of her concierge practice and strongly recommend her. She is a very caring person and is an exceptionally skilled professional. Lewis Goodkin Carmel, Ca

I've been a patient of Dr. Heal's for about a year and a half. We moved from Silicon Valley, and…read moreeveryone on the Monterey Peninsula told me how hard it is to find good doctors, but I could not be more thrilled with Dr. Heal. She's one of the top docs of any type that I've ever seen. She's extremely thorough and really takes time to listen as well as do a thorough exam. Her annual exam includes an EKG and pulmonary function test. I've had numerous appointments that have lasted over an hour. She's also very proactive -- I've had a hip issue for years that my two previous GPs ignored, and she helped with a couple of treatment ideas and ordering imaging, which included a pretty epic battle with my insurance company. I will need surgery to fix it, but she's the first doc who actually listened and helped me address it. I've also seen her for several other issues, including Covid, gut issues, rheumatology, and anxiety. She's been knowledgable and compassionate about them all, and her referrals have been solid. Be aware that there is a concierge fee. To me it's extremely well spent: it buys me long, thorough appointments (1 hour plus) and phone access outside office hours. I once called with post-Covid breathing issues after hours, got the doctor directly, she reassured me I didn't need to go to ER and saw me the next day at 7:30 am. I can text and get a response on a weekend. Fee is 1/10 of what it would be in Silicon Valley. If you are a person who only sees the doctor once a year, might not be worth it.

This doctor was nice to us, and I got the feeling that he knows pulmonology well; however, the…read moreassessment of sleep apnea he made for my child was incorrect. She actually has a rare form of Epilepsy that causes nocturnal seizures and causes her throat to clench and tighten. She had a nocturnal seizure whilst hooked up to the CPAP machine, and when he reviewed the tape he told the medical assistant to tell me he wasn't concerned about it. What? This doctor suggested we get an $800 CPAP machine, and even mentioned that her chin was too small, and maybe she would need reconstructive surgery to fix that. A pulmonoloist doesn't read for seizures, so if you are having a sleep study because you think you might be having seizures, I would look elsewhere for help. Find a neurologist who specializes in sleep.

Attentive, listens, knowledgeable, kind, great office. Has really helped my husband with severe…read moreRestless Leg. After seeing another Neurologist, this man is a breath off fresh air.

Dr Masri is one of the most considerate, personable and thorough doctors around. He runs on time (a…read moremiracle for a doctor these days!) and takes the time with each patient (another miracle especially considering the running on time too). He is very knowledgeable, explains things well and provides multiple options. The staff is friendly and the folks on duty for the sleep study are wonderful as well. All around one of the best docs around!