BUYER BEWARE - READ THE FINE PRINT (IF YOU CAN FIND IT)…read more
Ridiculous policies. Will shop other stores instead. Had a bad experience here a couple years ago, but tried to give it a second chance this week. I've now been burned twice, and I will not be spending anymore money here. Sad, because it does have cute stuff and it's in my neighborhood.
In 2022, I purchased a clothing item for my son on black Friday. Everything in the store was discounted 20% or so that day, including full-priced items. This sale was announced verbally to customers as they shopped in the store. I purchased overalls (discounted to $70) in a 3T for my son who was wearing size 2T in most brands.
Unfortunately, they were too tight to pull over his legs. When I tried to exchange for a larger size THE VERY NEXT MORNING, the owner said it could not be exchanged because I had purchased the item "on sale" on black Friday. Meanwhile, the other size was just sitting on the rack... and this policy was not announced at the time of my purchase! Had I known there was a no-exchange policy, I would not have purchased the silly overalls for my toddler! It was meant to be a fun purchase at a local store, a little splurge during the holiday break. There was no customization or monogram. What a waste of money! I felt like a sucker and hoped that I'd have a second kid who could fit into them someday.
Last week, I purchased several items from the store for my child while he was at school. Because of my previous experience, I asked the cashier if the items could be returned if they didn't fit, as the items were all full price. She said yes, they can be returned. Today, I took two items into the store to return them, and another cashier said they only offer store credit, no refunds. I explained that I had asked about returns at the time of purchase, and the other employee said they could be returned. She just said "sorry the other person didn't explain it to you, that's the store policy". I scanned the room to see if I had missed a large and obvious sign explaining this policy for every item in the store. After several glances, I finally noticed the TINY sign next to some gift cards explaining the no-refunds policy.
There are other local stores that offer the same brands, but don't make me feel foolish for shopping with them. (One of them is only a block away.) There is no need to be so stressed out shopping for little kid clothes! I will take my money elsewhere.
