USER BEWARE
We went with 3 adults, 5 children at a quiet time. The two littlies were 15 months and 3 years old. We watched them as they ran between small and little frames but with less than 2 minutes out of view, one 15 month old was missing. We searched the center frantically for 15 minutes, believing that she had to be there somewhere because she wasn't physically capable of opening the entrance door. She was eventually located in the service carpark, by the carpark attendant after being pulled out from behind a reversing truck.
A member of staff had left open an exterior loading bay door, and an interior door between the play center and the loading bay. She had apparently wandered out, and then a staff member closed the interior door after her. We (and any other user) would possibly not be aware that there are actually more than one entrances and these (on this occassion) were not secured.
The Center manager was very apologetic. The Center itself however did nothing to improve the safety of the Center after this incident, and it came to light that there had been many other similar incidents at the Center. This littlies mother is 'highly vigilant' and responsible parent and I think if it could happen to her, it could happen to anyone. I don't use this Center any more, if for no other reason than out of disgust at their lack of response to make the Centre safer for kids. read more