We had hard wood floors installed after having LVT. Nancy recommended that Mike do our…read moreinstallation. We had to wait for him and it was well worth it. We could not be happier with the results. Our home looks like a million (no maybe 2 million dollars.) Mike and his crew did an OUTSTANDING job. They were always on time and very professional. Literally, we cannot stop looking at these floors. They are gorgeous.

Upon discovering that Majestic sold the wood floor product I was looking for, I sent a cold message…read morerequesting a price. To be honest, I wasn't even really expecting a response after similar messages to vendors went unanswered. Project Manager Amanda responded the next day and provided the information that I was looking for - no pressure, upsell or additional questions asked. She was SO great that we ended up getting ALL of our tile, wood flooring and installation products through her. Smart, responsive, patient, knowledgeable, timely, helpful - the list goes on and on! She was on top of everything that we needed - truly couldn't have done it without her help. I will be recommending Majestic, and namely Amanda, to all of my family and friends for their flooring needs!

After months and months of research and quotes and bids and blah blah blah...we finally found NRG…read moreFlooring! Talk about a true gem and a total find! The service from the salesman to the sales floor people to the actual installation crew... 100%, A+ and Superb! The carpet and pads that they use are all top quality but definitely affordable. They have a very wide selection but if you have something else in mind they will try to get it for you. The installation was super quick and very clean. I had about 1200 sqft of carpet and pad removed and then installed. They absolutely turned what was beginning to be VERY stressful and budget bursting experience into a pleasant and budget friendly experience. We love our carpeted rooms and everyone that comes over gushes over the comfort and beauty of them. If I could give 10 stars I would in a heartbeat!!!

Called these bums for a quote and watched the estimator walk around confused in my living room for…read more15 minutes trying to use his high speed IPad program to measure a square room. I suggested a tape measure but he didn't know how to use one. Go figure. After that show I asked how long on the estimate? He said real soon. Well, three weeks later and no estimate. Guess he can't use email either. Maybe he's making too many trips to the Ontario weed shops. I wouldn't let these 's measure my dog for a diaper. Cheers amigos!

They sold me too much wood flooring and they wouldn't take it back!…read moreI'm stuck with almost two boxes of flooring that I have no use for! I'm not made out of money, okay! This was for a different business but I can't delete this review.

Mark and his crew do great work and the pricing is much better than the big box stores. They've…read morebeen around quite awhile and they know what they are doing.

My wife and I wanted to update our bathroom, and we received several proposals, most of which were…read moreshower inserts. Due to the high cost of these options, we contacted Tile Outlet and Granite and received a very reasonable bid to replace the existing shower with tile and glass doors, and add tile a tile surround on the tub. When the job was complete, we were extremely happy with the results. If you're interested in updating your bathroom, pass on those "one-day" shower replacement companies and contact the outstanding people at Tile Outlet and Granite. Tile Outlet and Granite offers impeccable design advice, great products, outstanding installation personnel!

Be extremely careful about what you are getting in quantity. I learned the hard way. My receipts…read moreshowed the supposed square footage, not the boxes. My contractor picked up 83 boxes which contained 7 tiles, equaling 14 square feet. The total pickup was 996 square feet, not the 1200 listed. This was also evidenced when I ran out of tile. This also happened on a small order where I did the math for what I needed , added 10% for waste and was still 2 boxes short. The receipt does NOT show boxes, so you do not have recourse once you leave the store. Phil is argumentative, and although Marco seems decent, this has not been resolved so this is my PSA. This has cost me over $1500 in materials and trips back to the store for more tile. It was Florida tile so part of the issue is probably with the supplier too. Count the boxes AND the tiles. Sorry guys but that is the truth. Otherwise, good selection and customer service.

Quick response to my request for a quote. Able to install on our timeline. Very professional. Fair…read moreprice. Love our carpet!!

We appreciated the professional and helpful staff at Factory Direct Flooring. My husband and I…read morestopped by the store because our new puppy destroyed a small section of our carpet, and we needed to replace it. Dan welcomed us and did not hesitate to help us locate a small section of carpet in his warehouse. When we are ready to replace our entire carpet, we look forward to going to Factory Direct Flooring. The store showcases a variety of carpets and flooring that will look beautiful in our home. Thank you, Dan!! We look forward to visiting your store and working with you soon.

They did a great job refinishing. But later we wanted more hardwood installed in the living room…read more When I had some carpet taken up and had matching hardwood installed/extended, the seam was very visible. They came out to fix it but it still is very visible and bugs me every -single -day.

Outstanding results! We had Levi come out to our home to…read morediscuss refinishing our solid oak floors and adding addition oak flooring in the living room. (The previous home owner had a dark walnut finish that I had no idea how it could be lighted to a natural oak finish). Levi assured us that he and his team could do the job and we would be pleased with the results. Well, we were more than pleased! If it were possible to give more than five stars, Levi and Integrity hardwood refinishing would get it! Our floors are absolutely stunning! You cannot discern where the old floor ended and the new floor begins. In addition, our white baseboards were left intact and undamaged during the entire process. If you are ever considering refinishing your hardwood floors, don't hesitate to call Levi! He and his team are truly professional craftsman!

My wife and I spent couple hours with Jenni yesterday She is FANTASTIC. We were very honest and…read moretold her we planned use her to look at stuff and pick brains but doubted we would buy anything. She never promoted or pushed anything but answered questions and pointed out challenges we not thought of. AND we aren't newbies. We have had 4 kitchens done in remodels and new custom houses and kind of know the program and what we' need and like and what we value. She was just great. So great we almost turned the planning to her and have a preliminary quote and will likely get a design from her and we hope be able to buy from her. As for work, quality etc I just hope they are as good as her

At first, these guys were fantastic. On time, straight forward, no BS…read more As time went by, more and more "complications" arose none of which seemed to be their doing. Due to inept communication, the slab of granite we had picked out somehow ended up in someone else's kitchen. We had already waited several weeks longer than we were supposed to originally, and now....... We'll add an additional 10 weeks. We had an appointment for their install crew to come and install the counters. That was between 9-10 in the morning. After waiting the entire day with not do much as a phone call, we decided to give up and go eat. As we were leaving, they're install pulled up in front of our home. The two guys got out of the truck and said we're here to install your counters. This was about 6:30 in the p.m. When I asked you to where the hell they had been and why we receive no notification they said that they were in McCall finishing up a job and that they were busy. They figured that we would be around when they showed up and that we wanted to counters installed bad enough that we would like to go ahead and do it. I told them to pack her crap up and get out of there and reschedule, we were done for the day. Finally the day of installation came. After several hours of working on putting the counters in the kitchen, they had left telling us the job was finished. Standing in the kitchen looking down on the countertops I about fell over. Being a contractor I have an eyeball for lines and such, however, one does not need to be a Carpenter to see how bad of a screwup this was. What was supposed to be a 90° angle cut ended up being a 97° angle cut. When we spoke to Big Wood Cabinets they sent the rep out to take a look. Of course she tried to come up with all kinds of roundabout excuses and reasons why it was the way it was the bottom line it was screwed up. He was Going to check in to finding out about having it replaced. After several days of negotiating back-and-forth he asked if we would be willing to except the countertop as it was and reduce the price for doing so. We agreed telling him that we would like at least a 20% reduction on the price of a granite slab that was miss cut and looks well looks terrible. That was agreed. Looking further into it not only was the countertop miss kit for the cabinets were installed just a little bit out of square as you can see in the pictures. These guys are supposed to be professionals?During the installation process of the cabinets, we had noticed flaws in the faces of the drawers and cabinet doors. Some were warped, some had chips taken out of them. Every time we inquired about such we were told to go ahead and wait until the end and we would do a final walk-through and then submit a claim under the warranty for the damage pieces and they would replace those parts. Well 7-8 months past the finish time of the cabinet installation and countertops we still have received no discount on the countertop after paying full price and we have received no parts or pieces to replace those damaged ones or defective ones. When calling Big Wood Cabinets we are told basically to shove it and they weren't going to do anything about it. You can see in the pictures how bad some of the damage was. Would you accept this in your home for all the money they charge? Wells Farfound one of our brand-new kitchen towels watered up underneath one of the cabinets looking like this. Bottom line these guys don't stand behind their word for a damn thing. They are liars and they're cheats. Not the kind of business dealing I would expect from a fellow native Idahoan.

I had a terrible experience building my home here in Idaho. My builder and many of my subs were…read morevery difficult to work with or they produced subpar work. RHG was one of the positive experiences I had and I love my countertops...until recently. I noticed a stain that had showed up after some time. I spoke with RHG and they agreed it was something that occurred in prep process. They were willing to work with me and have my countertops removed and fixed. After a lengthy repair process, they returned the countertops with the stain almost gone, however a larger stain in a different area next to a noticeable crack were now there. I asked numerous times to gain a better understanding about the crack and why no one mentioned it before they reinstalled it and why I had to bring it up to them. Overall, RHG made several attempts to help me, but we couldn't get on the same page at the end. I am super frustrated with my island countertop and left feeling uneasy about the quality and integrity of my countertops overall.

Jerrod and his team are incredible. They were responsive and helpful with our questions. Great…read morecustomer service and our counter tops look incredible! So glad we used Rock Hard Granite!