AMAZING EMPLOYEES I…read morewas visiting spencers earlier this week, and there was a group of college students that came in and causing problems. They began using the s-x toys on each other in store leading to being kicked out. The store employees were wonderful in handling this and making sure that these idiots left other customers alone, and when they began to get physical the employees kept them from doing anything more than yelling. (Mall security kicked them out shortly after). Props to everyone involved, and props for professionalism

I took my bike and my tire pump there because I was having a hard time putting air in my tires and…read morecouldn't understand why. I told my tale of woe to someone at the front desk and he came out to help me. He examined the pump and tried to use it himself, and when he did, he discovered the pump was partially broken. We went back in the shop and got another pump, which successfully put air in the tires. I purchased the pump and went away happy!

Great customer service! They helped with our tire and wheel quickly. I respect their expertise!read more

I am only reviewing the two employees who went out of their way to help a family member upgrade…read morefrom a really old flip phone. Destiny, the manager was kind and thought "outside the box." Trish (an overworked employee with great people skills) made us feel valued, even when Verizon didn't. Victra is an authorized retail dealer for Verizon. Verizon is a giant company with a focus on profit. The call centers are outsourced to save money. The manager held for two and a half hours to get an answer for us. The employees don't have a secret number to get assistance quicker. When I was helping my family member, a Verizon employee (that I held on the phone 45 min to reach) lied about resolution to our pesty problem. Destiny and Trish focused on making things right. If you need help selecting a phone, have a question about accessories or need to make a payment, these two women provide excellent service. If you have a billing question or need to upgrade your phone, you will have to deal with Verizon, who does not have the same attention to detail that this location has. Not all franchises are corporate stores. If you have a complicated issue, ask if you are at a corporate store. Be prepared to wait on hold 30 minutes to 2 hours or more, if you need to talk to wireless customer service. Once you say goodbye to Trish and Destiny, you are calling Verizon call centers that won't identify where you are calling or care the same. "Customer care" is an interesting department. Not everyone provides the same quality of care. Thank you Trish and Destiny.

Trish and Destany made what could have been a frustrating process so easy and enjoyful that I would…read morerecommend them whole heartely , if you need a new phone or are transferring your service they will make it an easy process. They are a 10 in my book. Ray

Went in for my first haircut a couple days ago! The staff was SO nice. It was such a relaxing…read moreexperience. It's nice that they have the massage, hand treatment and quiet room for everyone, no matter what you pay. They are also great because they work with everyone's budget. They have different tiers, $15, $30, $40, etc. so it was really easy to work into my budget. Maven is a lot different than any other place I've been to. The hair dressers don't have their own stations, which was strange to me. I'm used to places that feel more like you're at home. Even though Maven was a relaxing experience, it still just felt really uptight, if that makes sense. I may try it again in the future, but I feel like it might just be a one time experience for me.

Could not be more annoyed right now. I went in there naturally very blonde. All I needed was for…read morethem to fix my "money piece". Told her to leave my naturally bright blonde but just to fix my bangs, and that I have a black tie dinner in 4 days... I left with my whole head totally ashy, washed out, dark blonde- ish... which, by the way, I still have no money piece to. When I told her it was too dark she told me that I could schedule an appt in 3 months to add more blonde back to it. Then she proceeded to charge me $250. I will not be back.

I've been seeing Monica for several years and she is a magician with color! She helped me find a…read moregreat color that compliments my skin tone and it looks so natural, I get compliments all the time on what a pretty natural auburn color I have. Don't worry, I give her all the credit She also does a beautiful balayage. I usually opt for balayage in the summer , but it lasts forever and really gives a gorgeous dimension to my color. I have kept my hair long for many years now, she gives me gorgeous layers and when I'm ready for a drastic cut/style change I wouldn't trust anyone else. I have complete faith in her and know she will give me gorgeous hair. Her salon is beautiful as well and centrally located downtown. I like to check out shops or restaurants afterwards with a fresh 'do. It does wonders for my esteem and I feel like a new woman after visiting her.

I feel so incredibly blessed to have gotten to meet the owner Monica, she is one of the most…read moreamazing, kind & talented people that I have met! She has the most beautiful salon & she is so extremely talented & she makes you feel so beautiful, confident & loved from the moment you enter her salon to the moment you leave! I highly highly recommend Monica @ A New Slate Salon & I promise You once you meet her you'll never want to leave!