I took a relative to their appointment here. The building has a private parking lot, and the office is upstairs. As soon as we stepped off the elevator it smelt like boiled cabbage and aqua boogie! I don't know how to translate what I smelled, but eww! I went to the bathroom and it didn't smell the same in there, the bathroom actually smelled better. Lol. Confusing. She checked in and was given her paperwork to complete, and was called back within 8 minutes. There was supposed to be a small procedure done but she was advised they didn't have the device so she'd have to schedule another appointment. My issue is why if they knew the device wasn't available, why not call and reschedule with the patient?? Other than that, the appointment went fine. She said the Dr was nice and tried to keep her comfortable!! The staff was friendly and the office was clean. Check them out!! read more

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Went to monarch women's wellness for OBGYN care - everyone that we came in contact with throughout our entire pregnancy was extremely professional and very personable. We loved all of the doctors at the clinic and felt very well taken care of! Would definitely recommend ! read more

I was seen for my annual pap and pelvic and to talk about the menopause symptoms I was experiencing, primarily memory loss. When I confided in the NP taking care of me, she placed a pink post-it note with a government website on the chair next to me. I was told to research the website for more info. I was appalled and never returned. I do not recommend this office at all. read more

At first, my appointment was rescheduled to a date without my consent on a day when I wouldn't be available. Then they rescheduled again and when I went to the appointment the ob/gyn was not there. And they did not inform me ahead of time. You take a fee when a patient doesn't show up, what if the doctor doesn't show up??? read more

This is how the conversation went when I called to see if they were taking new patients. Me -" hi, I was just wondering if you guys were taking any new patients"? R- "No we are not" ME-"Oh, okay well thank you" R-"Slams phone to hang up" Very rude receptionist. If you don't like people then don't be in customer service. read more

I am a new patient at monarch women's wellness so far services and getting appointment has been way easier than my last OBGYN home I love but wasn't easy getting appointments with. So far so good and stay off seems to really be patient and try to work with getting patients in and out on time read more

I'm posting another review for this place. My daughter is now 6 months old and I just keep thinking back to what a wonderful experience I had here. It truly was a diamond in the rough. The greenbrier office is much nicer than the one near Portsmouth, however either location was great! They are moving into a new office soon I think. I have had SO MANY terrible experiences with doctors in the past and I had a horrible c section experience while in the Navy. With the help of the great staff here and especially Dr Kahn I was able to deliver my baby girl via VBAC back in June. I seriously will forever be grateful for how amazing dr Kahn was but as well as the entire staff. Truly truly an amazing group of people who have your best wishes in mind. Thank you again. My daughter is happy and healthy and if we ever move back to the area and I have more babies dr Kahn will be my first choice always! read more

I was trying to become a new patient. I had an appointment on the third week of June/2022. They called me on the day of the appointment (I had already taken the day off from work to go there) and told me that the doctor would be in surgery, and they had to cancel. That is understandable. However, they said since I am a new patient, they only have availability for me two months later. While trying to solve the issue, I was on hold for a long time, and two people could not find my information. I am certainly not going back to this clinic. read more

Psst. Ladies. You all know we have to do some maintenance now and again, right? Our lady parts need some love and attention. What am I talking about? Why, the gynecologist--of course! I have visited Monarch's Wellness Center many times over the last couple of months. My main doctor, Dr. Susan Almquist, is a gynecologist and an obstetrician. (Yes, this practice also takes care of your little buns in the oven, but since this lady is done with baby-making, this review is solely about gynecology.) The first time I met Dr. Almquist, she sat me down in her office to chat. It was refreshing to meet each other while in my clothes, instead of first meeting in the stirrups. Dr. Almquist is so personable; has a great sense of humor; and -most of all- she listens. I adore her! During my last visit, Dr. Almquist was away, so I met with Valerie Adair, who is the Physician Assistant. I have always loved PAs because they are warm and caring. Valerie came in to the room and started a conversation to make me feel at ease. Just like with Dr. Almquist, I felt at home and knew they really cared. So, ladies, if you're dreading a tune-up, go see Monarch's Wellness Center. I guarantee you will love them. You could even get a massage afterwards, since they provide a Certified Massage Therapist (CMT). Their prices are lower than some of the other places I've been and they do not accept gratuity. What a great way to end your visit. read more

Let me tell you something about this practice! I don't typically do reviews but Dr.Khan deserves a standing ovation. I'm a first time mom, and was terrified of the labor/delivery process. She made me feel so comfortable, and stayed by my side with almost over 2 hours of pushing. She did an awesome job, and I highly recommend her!! On the other hand, I was able to meet all of the other physicians during my prenatal checkups. Majority of them were very pleasant. Dr. Lee and Nurse Practitioner Kelly were two of the other women that stood out during my appointments. I didn't feel rushed while I was with them, and they took the time out to educate me on the pregnancy process . Would have given 5 stars but...Towards the end of my pregnancy it was very hard to schedule an appointment, because all of the times and dates were booked. I was in tears when I was told that the entire day was booked for my 40 week check up! I had to nearly beg for an appointment, which I didn't like. I was able to get one, which was a good thing being that I was sent straight to the hospital after that appointment to deliver.! read more

Dr. Kahn was amazing but she has retired. Women of color, do not go here. We are treated like cattle. There is no urgency to care for us. We don't need to beg you, we have options. read more

Dr Lee is amazing. She helped me bring my beautiful bag in the world . I can't thank her enough. She was kind and patient. She listened to all my concerns and fears . She reassured me and made me feel comfortable about everything. Great lady !! read more

I read so many wonderful reviews, I was excited to come to this practice. I made my first appointment after I reached the 8 week mark in my pregnancy. They called 2 days before my first appointment and moved a week later, to 9 weeks. I met with Dr. Khan and generally liked her. She did an internal ultrasound on an ancient machine and a nurse had to come help hold part of the machine in place so it would work. I made my second appointment for about 4 weeks later. On my way DRIVING into my appointment, they called to reschedule for the following week. I had the day off of work, so asked if anyone could see me that day - they rescheduled me for that afternoon. Then I received a call about an hour before my appointment time asking to reschedule AGAIN until Monday because no one could see me. Frustrating to say the least, but it is a smaller practice - so I was willing to be flexible. I show up for my appt the following Monday and arrive about 10 minutes early. I waited 50 minutes to be seen - the girl next to me had been waiting for an hour. Each time they took someone back, they asked if they would mind not seeing a doctor because there were 7-8 people still waiting to be seen and she was backed up. Because I'm advanced maternal age, I had genetic testing done. The doc asked if I had received any information on the test - I said no, she instructed a nurse to get me information - I never received it nor did I receive an explanation on the test itself. Just had blood drawn and now waiting on the results. The rescheduling, lack of basic patient communication combined with a not very professional front desk staff and a rather dirty office - I decided to switch practices. Getting my medical records to the new practice has been a hassle. Monarch said they have to mail me a medical release form to sign and then it will take 5-7 days to pull the records after I mail the form back! I asked if it would be quicker if I picked them up, and they said they charge me a copy fee if I pick them up. What day and age are we living in where it takes 2 weeks to get access to your OWN medical records?! Unfortunately, I do not recommend this practice. read more

I saw Dr Khan for my annual and she's FABULOUS. Her PA (I think her name is Megan?) is wonderful too. Dr Khan took the time to ask about me from all perspectives and made sure that I was comfortable with the course of action we decided on. It's been a very long time since I've come across an OBGYN as nice as her! She also explained in detail everything that would happen before she did it. She made me feel very comfortable and I will no longer dread my annual! :) read more

I love this practice and all of their providers! They are topnotch! Dr. Lee delivered my son via c-section because of his breach positioning. You barely notice the scaring. I trust Dr. Lee and Dr. Thibodeau with all my care and can't wait to deliver my next baby with this practice. I also have to admit that I was shocked by the Bon Secours Family Birthing Center of Maryview... it's so nice, new and comfortable. read more

I was referred here from my family Dr. I am so happy I took her advice! The office is large and does OB and GYN. You can do paperwork online before your appointment. Staff at front desk is friendly. There is a tv in the waiting room with medical stuff on it that is TOO LOUD. Hard to hear names called from that side of the waiting room. Drs are wonderful. One just did my hysterectomy surgery. Very pleased with my care. I met the other Dr after surgery when I needed to come in for an issue. I would feel comfortable with both of them. Nurses are nice, and check out was easy at the office. The surgery scheduler was very helpful. The nurses call back the same day you call with questions. They file insurance quickly as well. It was nice to come to a new practice and have such a good experience all around with everyone involved. Highly recommend! read more

I see Kelly Davis NP and absolutely appreciate her. She's very informing, answered all my questions and re-assured me of my diagnoses. I used to see OBGYN Associates in Hampton, Karen Brophy NP, and she was rude, judgemental, POOR DIAGNOSING and had poor bedside manor. She told me "just because you're overweight and had an ultrasound, doesn't mean you have PCOS." But Kelly with Monarch did further testing and confirmed this diagnoses. She's got a good personality also. I recommend her to everyone I know. read more

Love this practice! I see Kelly and she is always so sweet and really cares about her patients. The whole practice is female based and really caring and flexible with scheduling. They delivered all three of my children and I couldn't be more happy with the service. read more

There were some red flags with this provider, and as a result I will be going elsewhere. Although Dr. Khan and her assistant Meagan were very nice, I didn't feel confident with the care due to the miscommunication issues. The first issue was that the blood work order that Dr. Khan and I discussed was incomplete, and I had to make a separate appointment to go to another lab to obtain the incomplete order. Not a deal breaker, but annoying (especially since they blew my vein and it took a month to heal.) Then there was some confusion with the front desk when they called me to schedule a surgery that dr. Khan and I decided NOT to schedule for now. Information slipped through the cracks. Then when I went to pick up a prescription written by Dr. Khan, it was for a significantly more expensive name brand medicine, when I had specifically asked her for the generic. Then it took some time for the pharmacy to get the nurse to call back. Then when it was time for a refill, it took a week to get it from Dr. Khan's office, only to have the incorrect (expensive) medication called in again. Frustrating to go without meds and have to make numerous calls. Finally, today (Thursday) I received a call from the office that my follow up ultrasound appointment on Monday is canceled, and that Dr. Khan will be out of the office for the rest of the month, and there is no other doctor who can step in to oversee my appointment. This was kind of the final blow to seek more professional care elsewhere. The miscommunication with staff, and mistakes with medications just don't give me confidence in this provider. Being nice is nice, but competence and running a seamless organization is a must when relying on expert medical care. read more

I can't say enough great things about this medical office. We ended up relocating to the area when I was 32 weeks pregnant from out of state. Monarch Women's Wellness made the transition so easy. I immediately felt comfortable and the office staff made sure that I was able to meet every practitioner associated with the practice during the few appointments that I had remaining for my pregnancy. The entire staff, from the front desk, medical assistants, nurses, ultrasound technician, nurse midwife, and doctors, are top notch and really put the patient first. Dr. Lee delivered my son along with assistance from nurse midwife, Angela Carpenter, and Dr. Thibodeau. They are all experts in their field and I felt nothing but complete confidence in their skill. Thank you!!! read more

Dr. Lee was phenomenal!! She is very confident and makes you feel very comfortable with everything she does. She keeps it real and always seemed to be in the very best mood. Just love her. I highly recommend this office and Dr. Lee! All physicians/doctors/nurses at this location are very pleasant and professional. read more

Love the staff here! Everybody from the reception staff to the doctors are kind, respectful, and patient. Everything is always explained in detail with no amount of pressure. If you are looking for a place to get your womanly needs taken care of, I can't recommend them enough. read more

This is a revised review after having dealt with this office now since January. Dr. Ojo-Carons is a wonderful doctor and made me feel very comfortable. Unfortunately, I had to change my review because I went to see Dr. Ojo for a specific procedure that I verified was covered 100% by my insurance, and after going through ALL possible options, she gave me her recommendation. Before accepting, I asked her specifically if that was the same as what I initially requested since that was covered 100% through insurance. She said it was the same and fell into the same category and would be fine. I went ahead with the procedure. It is now 5 months later, and I'm fighting between her billing department and my insurance company because it is NOT the same thing, according to the insurance. I am now stuck with a $300 co-pay that I never would have had if I wasn't given erroneous information and recommended a procedure I didn't initially ask for and had no idea it even existed. I have requested a call back from Dr. Ojo twice now to discuss this and have not received any response at all. Because of this, I am leaving Monarch for a new OB. I'm extremely disappointed in how I've been misled and treated. Again, I called my insurance ahead of time to verify coverage, asked the doctor if her recommendation was the same (because otherwise, I would have called insurance AGAIN to verify), and was told it was the same and 100% covered. read more

I want to begin with I absolutely love my doctor(Dr Khan and Megan) and I've been coming to this practice over 2 years. The front desk ladies are even nice and attentive. However, I'm not sure if no one wants to work or short staffed or what because no one has explained anything but for some reason I'm not satisfied with their customer service lately. For 3 days, YES 3 DAYS I have called, left numerous messages, and spoken to different administrative assistants and I've received no feedback. My pharmacy and I have requested a medication that I feel I need to alleviate extreme pain. Although this medication can be taken over the counter, it's the principle that NOONE has called me, or anything to communicate to me as to why I'm being ignored. I have worked in the healthcare field over 12 years and NEVER have I ignored a patient. Even if I called them the next morning I would call them to let them know what was going on and maybe try to guide them their difficult situations. If you NEED something keep in mind they may not cater to you, only who's in front of them or the conversations they are having about the weekend. I am applauded and confused as I type in tears. VERY VERY UPSET!!! Even the hold times are ridiculous! read more

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I had a great experience with Dr. Khan. Both her and her nurse (Megan) were so accommodating in explaining things to me and making sure I had everything I needed. Dr. Khan is also a wonderful listener and really caters to the patient. She even gave me her own crackers when I wasn't feeling great. read more

I did not want to search for a new OB after having lost one to her getting a new job and another due to an insurance issue... but I am so glad I was introduced to this practice. Dr Lee and Dr Khan are two of the most amazing OBs in the area and their group is ALL FEMALE. Smart, forward-thinking, trustworthy, honest, funny and not the least but "stuffy." They've readily included and been excited to see my other children at appointments. They never make you feel like a question is "silly." They trust your own instincts. I've just delivered my fourth child (first by Dr Lee) and feel so blessed by the care I've received from these two. read more

My first visit with Dr Khan was for my annual well woman exam (covered 100% by my insurance). I was brought in promptly after filling out the questionnaire. They had me complete a urine test to verify no infections (although I never requested this test). The Dr soon came in and asked me for some general history of my health. I told her about my pregnancy and the rest of my general history. She provided me with some information related to the items I had discussed, did my exam and Pap. All was good until the bill came. I was billed for 2 visits (well woman exam and office visit) and the urinalysis. I called the billing department to inquire about the additional billings (office visit and urinalysis- these are not covered 100% by insurance as I have not met my deductible but I never requested these services). My phone call was returned 2 weeks later and I was told by the billing department I brought up some items in my history that warranted additional discussion and therefore I was charged for another visit. No explanation of the urinalysis was provided. She also told me I should be aware of what is covered under my insurance when I go the Well Woman exam and that the discussions we had were above and beyond (although the Dr asked me these questions about my history and I provided the history). I feel that the if I was going to be billed for an additional visit then I should have been notified when the history was brought up. I don't know why they gave me the urinalysis without me requesting it. I have raised up the issue to a billing departments supervisor who will return my call within 2 weeks. A Dr's office is only as good as all its staff including its front office staff and the billing department. Update 9/21/17- I received a call from the billing dept supervisor who said the billing was correct and that if I wanted to bring it up to the Dr office I could. I called and left a message with the office that was never returned..... Great customer service (Not!) Done with this place. read more

Not sure what everyone else is experiencing (we never did see a doctor) but from the moment we walked in the front desk acted like we were inconveniencing them. When you (the customer) start out by asking how someone (the receptionist) is and they roll their eyes at you; I am pretty sure it isn't you giving the attitude and that is how it started when I walked in. So, I sat in the waiting room while my wife tried to check in for her appointment. I watched all four ladies at the front desk act the same towards everyone that walked up there. When the phone would ring they would roll their eyes and act irritated that they had to stop their conversation with the girl next to them and answer it. We were referred as a high risk pregnancy. They rescheduled our appointment because when it was made they didn't realize the doctor wasn't in town. Seriously? Then, when we showed up the girls up front refused to check my wife in because her referral wasn't up front and they refused to check on it. When we finally got that straightened out it was 5 minutes into her appointment time so they refused to see her. At this point we asked to see the manager. The manager's (Office and Billing) did not introduce themselves, did not get out of their chair, did not stop their conversation just gave us a sideways glance and said come in. When we stated the issue with the referral the response was; "That isn't how we do business, they should have checked for you." Then the "managers" continued without going out front to correct them. So, no interest in actually managing or even getting the front girls response or rebuttal. We could have been making this all up. I will try to make this shorter (and not so bitter) so I will skip to the end. My wife is crying from the beginning because she is high risk, the office (Monarch Women's Wellness) has rescheduled her appointment once, they refuse to see us today (even if we wait until there is an opening; keep in mind we are still in our "appointment time"), and every single "girl" in this office is acting rude and inconsiderate. The end of the conversation is when the two "managers" state that they don't see the type of high risk pregnancies that we are. Keep in mind this is exactly why we were referred to Monarch by Portsmouth. Plus, my wife asked the girl making the appointment to ensure they did and then my wife confirmed they would see her with one of the nurses (TJ). I am not sure what Monarch's "standard" practice is as the "managers" made no effort to confirm who said what, they simply wanted us to leave and refused to see my wife. My wife stated she confirmed these very facts with a nurse and the "managers" reply was; "I don't know why someone would tell you that, we never see that type of high risk." No effort to find out from the doctor, or nurse, if they do. The weirdest part of this is that Portsmouth referred us to them for the very fact that they are contracted to see this type high risk pregnancies. Maybe someone should act like a manager and manage this place. read more

I am really impressed by this place. When you go for the first time, you sit down, face-to-face with your doctor or nurse practitioner. She will explain a bit about the practice and who does what. That is something I definitely appreciate from a doctor's office. I also appreciate that since this is a women's wellness practice, all the doctors, nurses, and staff are also all female. read more

Honestly my wife wonders why I hate going. Its simple: if my wife has an appt. scheduled at a certain time she should be seen at that time. Not 10minutes after, 20min and certainly not the 40min AFTER our appt time that we had waited. I don't know why she keeps coming back. May e it's because for the most part the staff is friendly and welcoming. The doctors answer any and all questions. But just be prepared to wait a loooong time in the waiting room. And if you already have kids, they have one big toy for kids so bring something for them as you'll be there a while. read more

Dr. Ojo-Carons provided me with gentle, thorough care without judgment, which is new for me after numerous experiences with curt, rude gynecologists at other offices. She listened to my concerns and took them seriously, finding answers to my problems instead of just throwing pills at them without really looking for a root cause. I appreciate the time and effort she took in caring for me, and am immensely grateful for her help. A couple more positive notes: 1. I was in and out of the office in under an hour, which was brand new for me and much appreciated; and 2. This office supplies cloth gowns (which may seem trivial) but I really appreciate not having to sit there in a paper gown feeling even more exposed than I have to! The staff are helpful and friendly, and I'm so thankful to have found this office. read more

Dr. Kelly Davis is awesome. I can't find anything bad to say about her or the staff. They are all professional and friendly. Dr. Davis made me feel completely comfortable throughout all of my testing and with regular routine check ups. She's gentle, funny, and makes great convo. She makes sure she addresses all of your concerns. She seems very genuine. She thoroughly explains any and everything she has to do concerning your health. Thank you! read more

I had chosen this practice for the pregnancy and birth of my daughter 2 years ago. If I was writing a review then, the stars would be much less. I have had some issues recently and couldn't get into any other ob gyn in a short amount of time. I had reluctantly called monarch with the thought that I would just see them this once and find a more permanent option later. Well, to my surprise, the doctor (or should I say pitocin salesman) that delivered my daughter was no longer there. The office had worked out their long wait time issues and the new dr, (Rice) was a breath of fresh air! Even though I'm leaning towards a home birth, the changes were enough to sing high praises. I took one star off bc I don't really care for the hospital they deliver in (bon secour - Maryview). read more

Great practice full of caring professionals and staff! Highly recommend any of the docs :)

This office is a joke. I have had to bring multiple things to the office's attention they should know/be doing. Forgot to call in prescriptions, even when I verify the pharmacy call it in to the wrong places, I call back and they still don't call it in after saying they will, forgot to put in my lab orders so I was in office 3 hours to the point I passed out, forget until last minute I am "in the window" for prenatal tests, constantly complain about having to schedule me weekly when they've known about my medical history/that this was necessary for MONTHS. I am beyond unimpressed and if I had another option to use I would use it. The ONLY reason I still use this office is because I am over halfway in my pregnancy. There has been no foresight or consideration or effort put into my care whatsoever. The best thing they've done is refer me for a consumption for EVMS for other pregnancy issues/services. I am heavily considering transferring care. read more

the staff at Monarch women's wellness are excellent with people. You have any problems before, during, and after your pregnancy they are there 24/7!! i've had 2 kids with them and they did great!! i first started seeing them in 2006 when i was pregnant with my son..and followed up in 2009 when i had my daughter.. they helped my husband and i all along the way.. with birth control and during as well as after care.. i currently still go there for my shots!! amazing staff and its child friendly too!! the people that give the shots are experts in my opnion because i hardly feel them!! I Hate shots..lol i hope this has helped you!! i will continue to go there and my children will go there and i have several friends and family that go here!! we LOVE THEM!! read more

I've been seeing Dr. Lee for 3 years and I love her. She treats you like a friend and takes the time each and every visit to ensure that any and all questions I have are answered. She is a great physician. I've visited for annual exams, pregnancy, and an outpatient surgery and she has impressed me each time. Dr. Lee was recommended to me by a friend and I return the favor anytime a friend asks for a referral. Dr. Lee and Monarch Women's Wellness are wonderful. read more

Beware you may be given false information and stuck with a bill you weren't expecting. I see now a few others have experienced this. It almost seems like a bait and switch is how they truly make their money. You will also wait an eternity to be seen and be welcomed with no bedside manners from at least one of the nurses there. I found out about an abnormal pap when the NURSE handed me a paper with information on it. I asked if that was standard for everyone to get that paper. She nonchalantly said "Oh, no, yours came back abnormal" and then walked out. I then had to sit there for what seemed like an eternity to get the actual information from the doc, which turned out to not be as bad as all the thoughts running through my mind while I waited. This, coupled with the billing issues I'm having, leads me to have no choice but to seek an OB elsewhere. read more

I had heard great things about this place from a friend. I called and they gave me my first appointment three weeks later. The day of they called and canceled. Didnt give me a reason just told me to reschedule. I understand the doctor being sick or family emergency but none of that was explained to us! Work was already taken off and we were excited for our first pregnancy appointment. Based on another person who commented on yelp, sounds like this happens often. So we will not be using them as our doctor. read more

This review is solely written on the attitude and punctuation of the staff. All of the doctors were wonderful and very helpful. They seem to be super busy and are always on call. I wish the staff would be as prepared and warm as the doctors at this company. I am the father of a little boy that was diagnosed with a heart condition that should have been caught well into the beginning stages of pregnancy. The surgeon that diagnosed this heart defect said it happens around 8-12 weeks of gestation. He was very surprised to find out we had no idea of the heart problem. Our little boy will now have to have open heart surgery that we could've been planing for very early on. The second issue with this office is that the nurses that we worked with are very unprofessional and seem like they hate their jobs so much that they want nothing to do with the their patients. They are very quick to dismiss every concern we have, and just push us out the door and on to the next one. The third issue is that the billing and front desk employees. They are very hard to deal with. They messed up scheduling at least 3 times and turned us around to come back another day. Every time I asked about receipts/ bills, they would refer me to their billing department that had the least bit of clue to why we would want the bills. They would always tell us to call back tomorrow. This review is in regards to the greenbrier location. If I could put zero stars I would, but for the sake of the review to be read, I had to put at least one. Find a different location and do your research before choosing an OB. Just because the doctors are great, doesn't mean it is a great OB office. read more