Bruce couldn't have been more pleasant or professional, he was early and let me know he would be coming early. Arrived with a big smile and engaging personality. He provided information about the company and the process before going up on the roof. After inspecting the roof he discussed minor issues he found and provided videos. I was very impressed with the whole process and Bruce in particular. He is an asset to the company. read more

Great personal service. It's all our questions. Can't wait to do business with them. They are very organized and you can tell they love what they do. read more

Bruce was in time , very efficient and professional. Gave me an estimate within 10 minutes of inspection. I've used Monarch before and am very satisfied with their work. read more

Wanted Monarch to come out to repair a leak in my roof. What my wife got was a 2 hour sales pitch. Totally unacceptable, if you can't repair don't waste my time with a high-pressure sales pitch. Total BS. You guys suck I would never use you ever. Joe Tyron read more

Preston, Lizzie, and Britney were absolutely INCREDIBLE to work with. As a small business owner (who both personally and professionally endorses Monarch as our roofing specialist of choice) I was simply taken aback from their professionalism, communication, dedication, and just sheer positivity. In the day and age where mediocrity is the norm, Monarch absolutely sets an industry bar that other roofers in the New Hanover county area simply cannot work up to. And trust me, we've used MANY! I cannot refer their services highly enough. Thanks all for everything! read more

Monarch Roofing - I 3 this team! - Roofing Near Me - Wilmington, North Carolina

I really don't know why a business like this can't show up for an appointment after putting on a 35,000 dollar roof. They don't return calls or show up for a scheduled appt and no phone call saying things have changed and they need to reschedule. It's absolutely ridiculous. They have no problem showing up if you need a new roof. read more

Great company! free roof inspections, very responsive and provides real time photos of the job as it's going on! the office staff is very helpful in walking you through everything and providing all details needed. highly recommend read more

I rarely leave reviews and do so only for outstanding service as that person or company should receive good press or for exceptionally poor experiences as people should be aware of what they may be getting themselves into. Unfortunately, this review is the latter. We live in an area that often has high winds and we are constantly fixing our roof after storms, so decided to finally get a metal roof as the last roof we will ever need. We called Monarch Roofing to get a quote, they came out to measure, and we received the quote after making a few calls to their office in Wilmington. This should have been a red flag that we had to track down the quote, but we moved forward. The house is not large, but metal roofs are quite a bit more expensive than a shingle roof as one would imagine and after some research talking to builders in the area, their quote seemed within reason. After that, we needed to schedule an insurance inspection to determine if any of the replacement would be covered. It is customary for the roofing company to be on site when the inspector is there, and Monarch did request to be onsite for this. We scheduled a time and Monarch later asked that we move it due to a conflict that came up, so we did. They did not show up for the rescheduled appointment nor communicate with us that they would not be there. This was the second red flag, but they had good ratings online, so we assumed these were anomalies and moved forward and locked in the quote. Once we got approval from the HOA on the details of the roof (required in the neighborhood), we were looking to set a date for the installation. After a months long delay, our sales rep sent me a text letting me know a new DocuSign was being sent over which I assumed was just locking in the install date. When I opened the document, thankfully I reviewed it and did not blindly sign as they had the wrong amount listed and it was almost $100,000 (this is not a typo). I asked why the amount was wrong assuming it was just a clerical mistake. The response verbatim and I have the text showing this was 'Yes manufacturing and labor cost have significantly increased'. Mind you, there was no conversation about any price increase much less the significant amount it was raised, no warning of what was coming, just a dramatic price difference from what was already agreed to by both parties. We checked with a builder and other roofers in the area, and they indicated that there could be a very mild increase over a couple of months if we had not already locked in the price, but when we told them the increase Monarch tried to sneak into the DocuSign, it was clear Monarch was being unethical. I responded to the sales rep with 'That cannot be the response Monarch is giving. This is a straight bait and switch'. The response, well, there was no response. Emails, texts, multiple calls to Monarch have all gone unreturned. There were never any remotely contentious calls or interactions with Monarch up to this point, so we were honestly shocked at lack of professionalism and unethical business practices. I've never had something like this happen so felt compelled to take the time to warn others in the market for a new roof to be aware of how Monarch Roofing conducts business. read more

Recently I contacted your Wilmington, NC office about a fresh water stain located in the ceiling of an upstairs closet in my home. Subsequently, an inspection of my roof was performed by your local Sales Manager. Pursuant to the inspection, I was advised the cause of the leak was a raised nail head and that my roof appeared to have sustained extensive hail damage from a hail storm that occurred in my area in or around May 2001. Accordingly, I was encouraged to file an insurance claim ostensibly for a new roof. On October 19, 2022 the insurance adjuster, accompanied by your Sales Manager, inspected my roof. Afterwards, the insurance adjustor advised that my roof/property had sustained no hail damage. Conspicuously absent during this time was your Sales Manager. The person who set this whole thing in motion. Apparently, she lost interest the minute she realized there was nothing in it for her. Thus, I am left wondering whether this matter involved an honest mistake or something unethical. The filing of a baseless insurance claim predicated upon information provided by your subject matter expert is not business as usual for me. In closing, as you are aware there is no shortage of Roofing Companies in the area. I contacted Monarch because I had used Monarch in the past and was satisfied with the work that was performed. Owing to the dubious reputation of the roofing industry, I had originally selected Monarch only after conducting my own careful due diligence and Monarch appeared to be a professional and reputable company. I no longer feel that way. In this case, you failed to live up to your own company motto. read more

Amazing and professional service. Cannot say enough about how happy I am that I called Monarch. Cici was so nice setting up my appointment. Brandon came by and did my inspection and gave his recommendations. I will be using this company going forward for any roofing need that I have. Thank you CiCi and Brandon! read more

Monarch did come back and re-performed their work at no additional charge, and actually did a little more work to make our facia boards look nice. The quality of the work this time is great. Thanks, Monarch! read more

I hired Monarch Roofing to replace my back porch roof. The crew removed my Leaf Filter system - without asking me for permission and without recommending I contact Leaf Filter to have them remove it - which according to Leaf Filter is usually what happens. This immediately negated the warranty. I purchased the LF system less than 4 months ago and now I have no warranty on the product. They also forgot to install the roof drip edge during the initial installation. They came back to install it at my request, but I was a little surprised they forgot it initially. I contacted Monarch Roofing to discuss the warranty matter. One of their customer service representatives said she would speak to her manager and get back to me. When I did not hear back, I contacted customer service a second time. This time I did receive a callback and was told Monarch Roofing was not liable and there was nothing they could do for me. It would have cost Monarch Roofing $250 for Leaf Filter to come out and reinstall the system properly, which would reinstate my warranty. Instead, they chose to point fingers and claim they are not responsible. Monarch Roofing has lost a customer for life, and I will certainly advise all my neighbors to steer clear. read more