There is a reason this company has no reviews here on Yelp because I am certain they are doing everything possible to NOT have a social presence knowing their business could not survive the reviews. We purchased counter top material from these people for 3 different bathrooms in our home. We went to their shop to make our selections and purchased the material ourselves rather then have our cabinet maker do it. We walked around with a women named Brook and made our selections for each bathroom. She never made notes for our selections so when I asked if she was going to remember what we selected she copped an, how dare I question her, attitude.
When it came time to pay I gave her our American Express card to charge their required 50% down payment. We felt 50% down was reasonable until she said our card was declined. Yet I already received my usual Amex alert on my phone that a charge had been made on my card, not a fraud alert which are the only other notices I receive from Amex. When I told Brook that my card was not declined Amex she was adamant. So I called Amex while in her store and put Amex on speaker so she could hear for herself that our card was not declined. After hearing for herself, Brook STILL insisted and said her credit card processing service said it was definitely declined. Even though we knew our card wasn't declined we, in good faith, agreed to let her take down our credit card information. I received a phone call from Brook the next day insisting once again our card was declined and wanting to charge our card again. I told her to stay on the phone while I got Amex on the phone and once again she heard directly from Amex that the card was not declined. Even while on the phone with Amex she was still insisting our card was declined and wanted to charge our card again which I told her she was not authorized to do. She became so rude and obnoxious, as if we had done something wrong, rather then accept the fact that it was her own credit card processing company that was at fault. Brook was the epitome of someone you don't want working for your company yet I think she has ownership in the company which makes her behavior even more disturbing. We were so disgusted with her rude and obnoxious behavior we cancelled our order. As any successful business knows there is way too much competition for a business to behave in the manor Monarch Marblen and Granite behaved, which supports my theory of why Monarch Marble & Granite don't want a social presence because they could not survive the social collaborative world we live in. read more
