Booked this for my daughters 5th birthday party. I hadn't been skating here in 20 years. Honestly…read morein 20 years not much has changed. The skates looked like the original skates I wore in the 90s but they still function. I guess things were made better back then. The music was loud, too loud really, and it was crowded. But Santa was there. And the kids enjoyed the play area and it was pretty clean. The bathrooms could have been cleaner. The staff was helpful and attentive. The prices weren't terrible. Brought back memories. If the music hasn't been so loud I couldn't speak over it I would have given 5 stars.

Pros: Kids play area was fantastic. My 6 and 2 year olds played for hours. Guy at the front desk…read morewas nice, as was the lady at the concession stand. Cons: We went just for Laser Tag, and I've never seen such a poorly run operation. We were told to go to the arcade area (very small) and ask for it there. The guy signed us up, then didn't utter a word and skated off to the rink to have fun. We waited for almost 2 hours before they called the laser tag groups. Session lasted for a few minutes, and half of that was spent changing broken equipment. We tried doing another session, but were told it would be a while, and the guy skated off again. My son left in tears after that, and we'll never be back. Not that it's really the fault of the business, but there were kids throwing bouncy balls on the skating rink and chasing after them without skates on, and they were allowed to continue. Very dangerous, I wouldn't want to skate there.

Such a great space. Very clean to have so many kids in it every day. Very kind and helpful staff…read more Only $3 if you have WIC or nap/ebt! Hours worth of fun inside. You can leave and come back the same day also. We will be back.

Great for young children. I have been to several places like this one (in malls) and this one has…read morehad the least amount of things for kids to do when it comes to variety of hands on task. Benefit of this place, you can come back on the same day and not restricted to a time limit.

Love the atmosphere, fun for grands and they have a coffee bar. We had a Chai Tea and a Americano…read more(hot), and neither was spectacular--fact is I could not finish the Americano because of the aftertaste. Overall, staff was pleasant, people visiting are friendly and we will be back.

We drove an hour to visit on a Monday morning with no expectations. I was WOWed by this place…read more Whoever came up with this idea was a genius and executed it flawlessly. Moms sip coffee while kids play in an enclosed play area. As a single mother I can't explain how much I appreciate this-only $22 for 2 children. The kids meals were $5.50, drinks $3. I got the best white chocolate matcha I've ever had for like $5. Every detail was thought about in the operation of this business. From the diaper vending machine to the thoughtfulness of the play area to the decor, the menu, the snacks. All you had to do was put a card on file and hold up the things you wanted to buy, viola! No swiping a card or anything. The staff was friendly and accommodating, the atmosphere was laid back and chill. There was staff keeping an eye on the kids. It was clean, bathrooms included. Despite the busyness there was no wait for food or drink items. Bravo. Please open one in Roanoke.

Owner is very disrespectful and rude, he discriminates on individuals with disabilities and claims…read moreit's due to wv regulations with is a false statement, he will go as far as finding you personally Facebook account and stop harassing you and your friends about your experience at the facility. John went as far as private message people to continue with the harassment even sinking as low as messaging minors. He didn't stop there some of his employees also did the same. Very unprofessional and creepy behavior.

As someone else said, be careful if you interact with anything posted negatively about this place…read moreon social media. The owner and employees will go out of their way to harass everyone who comments or reacts to these posts on people's personal social media accounts. They went as far as searching for the people because their business wasn't tagged and they're not friends with any of them. The owner went as far as private messaging anyone who even reacted to the post. Very unprofessional! Also, the claims that were made about a special needs adult as the business refers to him, seem farfetched to me as any video and pictures I ever see posted from parties at this place, there are plenty of grown adults on their inflatables. I've witnessed it myself, in person, as well. Just seems to me they wanted to justify not letting a special needs child on their equipment. Very rude and unprofessional actions!

My five year old ended up being rushed to urgent care where he got 4 stitches in the middle of his…read moreforehead after running into the corner of one of the metal support beams in front of the bouncy houses. I sent an email expressing my concern to management. Their response was less than reassuring. At any other indoor play place I've seen, support beams are wrapped with pads so that if a child hits one he will not be seriously injured like my son was. To make matters worse, I found out later that my child was not the first to get hurt this way. I sincerely hope something will be done about this hazard. In the meantime, I will not be going back. And I plan to caution everyone I can about the dangers posed by the unwrapped beams. I'd much rather pay to play at Jump or another trampoline place where everything is padded and safe.

He Said: 5 Points is the perfect venue. Incredible staff, an amazing selection of music (especially…read morethe dank jam bands), great sound, a bouncy dance floor, and an all around amazing vibe. She Said: He forgot to add that they also have good quality drinks available at reasonable prices. Plus the bar minders are kind and patient and awesome. We go to a LOT of music venues, and the beauty of this aspect of 5 Points cannot be overstated. Potty Points: 4/5 potty points. Do I wish there were more? Yes. Do I have to stand in line sometimes? Also yes. Do I meet some really interesting people in line and appreciate that as well as the cleanliness of the bathrooms once I finally get to use one? Absolutely yes.

Great staff, great shows, great venue! The best of the best!…read more I can't think of one thing that would make it better. Please keep doing what you're doing!

Location was great - across the street from a park, with sports fields and a nice trail to walk or…read morerun around them. The rooms were updated and clean. The sitting area was quite comfortable- I could see how staying here for a longer trip would be nice.they have shuttle service to the nearby hospital- most guests or long term out patients must use this hotel. I would stay here again

This may be the best run hotel I've been to. And this chain may be my favorite for business travel…read more The rooms were spacious, there was a good separation between the sleeping space and the working space, the bathroom was a good size. The only complaint is the pillows were flat and lifeless. Add a few good pillows to the room and this is easily 5-Star all the way. The staff here was absolutely amazing. Check-in was good, even with a computer switch to a new system that day. Breakfast was good and the attendants were friendly and wiping down tables and keeping everything full and tidy. The cleaning guy was absolutely killing it. I wish I got his name, but he was friendly and he was cleaning floors, emptying trash, and even shining the stainless steel inside the elevators. Keep it up, and thanks for the tip on keeping my stainless at home shiny! If I'm ever in Roanoke, VA again, this will be my first choice to stay again. And I hope they have better pillows next time.