I had a very frustrating experience with ImageCare Center at Morristown and would not recommend…read morethem based on how billing concerns are handled. I had imaging done in August of 2025 and was never informed that the facility was not Tier 1 under my insurance or that multiple studies would be performed during the same visit. I later received a bill for nearly $1,000. I submitted a formal dispute and followed up multiple times over the course of several months. No one responded to my emails. Instead of addressing the issue, the account was sent to collections while it was still under dispute. This entire situation took nearly 8 months to resolve, required multiple phone calls across different departments, and caused significant and unnecessary stress. While the balance was eventually reduced after escalation, it only happened after the account had already been sent to collections, and I am still not satisfied with the outcome. Overall, this experience reflected a lack of transparency, poor communication, and a failure to address patient concerns in a timely and appropriate manner. Patients should be clearly informed of potential costs and insurance implications before services are performed, and disputes should be handled before accounts are escalated to collections. I strongly recommend asking detailed questions and confirming coverage and facility tier status before receiving care here.

Great service from a very pleasant staff. I couldn't have been more satisfied. I highly recommend…read moreImageCare at 95 Madison Ave. in Morristown.

I have had several MRI scans here and they are always professional and courteous, and make me as…read morecomfortable as possible. This time they even were able to have me hear my music from my I Phone on their headphones DURING the scan!!! I recommend them highly!

I had an MRI done on my knee there recently and I felt so comfortable. MRI's can be such a drag but…read moreI was in good care. What made it so great we're the technicians and staff. They were sensitive, compassionate and comprehensive towards patients and in what they do. They're also very clean which I'm big on. Wait wasn't very long either. Thank you for such a wonderful experience!

Everyone I spoke with here was fantastic. All very nice and helpful with questions I had. Was in…read moreand out pretty quick. Recommend them, and I have had a few procedures here over the years.

I have been to this location for several different procedures and most recently on 5/22/2026 an…read moreMRI. As always I've been greeted by Robyn who initially checks you in. She is always there with a big hello and smile. I had the pleasure to speak with Jordan, Tonya and Ina (was the young lady who got me ready for the MRI and did the procedure. I also must state that it was/is easy to make an appointment for any procedures or testing that I had to have. I would highly recommend New Jersey Imaging Network in West Caldwell.

I had a very frustrating experience at North Jersey Imaging Center, and unfortunately it happened…read moremore than once. On two separate visits for an MRI, I was not properly informed in advance about what documentation or items I needed to bring. Each time, this resulted in having to reschedule--something that could have easily been avoided with clearer communication upfront. What was most concerning was that even after finally providing everything requested, I was brought into the MRI area and prepared for the scan, only to be told at that point that I still needed to leave and retrieve additional information. This led to a total visit time of over four hours without completing the procedure. To their credit, some staff members acknowledged the disorganization, but that does not make up for the inconvenience and wasted time. For a medical facility, especially one handling scheduled imaging, this level of inefficiency and lack of preparation is disappointing. Based on my experience, I would not return and would recommend that others confirm all requirements in detail before scheduling or arriving.

If you need to speak with someone at NJIn, you will be met by a wall of phone options none of which…read morelead to a live person. The log in portal will not let me log in and after five hours of phone messages and emails, I am no closer to obtaining a report that should have been ready by six days ago. I still cannot determine if the report exists or has been sent to my physician in time for my appointment tomorrow. My frustration level is high.

Big facility and they start early... saw a number of outpatient surgery and procedures offered…read morehere. Staff were serious and didn't have much humor in the early morning but they processed folks quickly and efficiently through the paperwork, and then the nurses and doctors were very professional and helped answer questions. Funny sign on the water machine.

One Star - Concerns Regarding Communication, Professionalism, and Patient Experience…read more I am a healthcare professional with over 39 years of experience, and it is very uncommon for me to write a negative public review. However, based on multiple firsthand experiences, I feel it is important to share my concerns regarding this practice. I have been a patient of Dr. Thomas Cioce for several years and typically only see him for routine care. Approximately two months ago, I scheduled an appointment for medical clearance for surgery. During that visit, Dr. Cioce questioned why I was seeing him rather than a nurse practitioner. After I explained that I required physician clearance, the visit felt rushed and dismissive and lasted only a few minutes. On December 29, 2025, my 74-year-old husband developed a fever and cough. I contacted the office to schedule an appointment and spoke with Ellen, a member of the front office staff. I was advised to take my husband to the emergency room. I explained that this was not a life-threatening emergency and that we were seeking evaluation through his primary care provider. An appointment was eventually scheduled, and my husband tested positive for COVID-19 and received treatment. Later that same day, after I developed similar symptoms, I contacted the office seeking guidance. I was informed that no appointments were available and was advised to seek care elsewhere. When I attempted to explain my symptoms and recent exposure, the call was ended by the staff member. I called back on two additional occasions and was hung up on each time after being told no appointments were available. Being repeatedly hung up on while ill and seeking guidance from one's primary care office is unacceptable. As a result, I was forced to seek care at an urgent care center, where I waited four hours to be seen. Notably, the first question I was asked upon arrival was, "Why didn't your primary care doctor see you?" This situation was entirely preventable and reflects poorly on the coordination and accessibility of care at this practice. The only reason I have continued care at this practice is due to Amber, the nurse practitioner, who has consistently demonstrated professionalism, compassion, and thorough care. My concerns do not reflect her performance. I strongly recommend that Dr. Cioce and the front office staff receive customer service and patient-communication training. If individuals are unable or unwilling to treat patients with basic courtesy and professionalism, they should reconsider working in a patient-facing healthcare role. I also attempted to escalate these concerns within the organization but was unable to obtain clear information regarding corporate leadership or the corporate office. I encourage anyone reading this review to contact the office directly to understand the communication challenges firsthand. My intent in writing this review is to provide factual feedback and to encourage meaningful improvements in professionalism, communication, and patient care.

Overcharged us at the time of service, although Aetna later told us that they should have known the…read moreamount. Correcting this has been impossible. Multiple phone calls, the run around, rude staff, you know the drill. Moments before an MRI, we found a metal snap (on a stickie-backed pad like you'd use for a heart monitor connection) in the dressing gown just. Placing metal in an MRI can cause serious risks, including injury to the patient, damage to the MRI machine, and distortion of the images produced.

I am formally documenting a serious failure in this facility's medical records transfer process…read more For more than two weeks, I have attempted to have my imaging records sent to another provider without success. Calls routinely go unanswered, and when contact is made through a third-party call center, I am transferred back to a voicemail-only line where messages go unreturned. The lack of timely access to medical records is a direct threat to continuity of care and patient safety. Immediate corrective action is required.

THIS REVIEW IS FOR THE MO'TOWN OFFICE ONLY…read more I LOVE Dr Hirsch but it find his office staff less than adequate. I adore him so much that I kept going back even after they sent me away with someone else's breast films when I was going in for a procedure However, my last time there was enough for me and decided to find someplace else.

I cannot say enough positive things about about Dr Hirsch and his office. I have been going to his…read morepractice for over 17 years and have always returned because of the professional and thorough care that I receive. Knowledgeable, sensitive and informative... I recently had a routine ultrasound done as part of an exam with another doctor and I was very concerned with the results. I called Dr. Hirsch's office to ask if he could possibly take a look at my results because I was very nervous. I knew this was somewhat out of the norm but I decided to try anyway. I received a call back within 10 minutes from the time I called his office informing me that Dr. Hirsch would meet with me during his lunch break. What doctor does that??? He took a look at my report and answered all my questions with care and compassion and eased my fears.... I would never go anywhere else!!

I called before coming in the lady on the phone told me to come in before 7:30 I called around 7pm…read moreI got there 7:20ish. I walked in and there was women cleaning and she said we're closed. I said I called like 20 minutes ago. She goes I don't why they told you that and rolled her eyes. Then asked me if it wanted to schedule an appointment for tomorrow. I said no and walked out

I really have mixed reviews…read more My first visit was great. Prompt attention. Spent time with me and educated professional. This time around I went for pink eye. I was the only one in the office and brought back immediately. The technician took my vitals and I thought I would be in and out! I hear someone loudly talking outside the room about their weekend plans and their wife and kids. 20 minutes go by and I open the door to ask the technician if the doctor will see me soon and she pointed to the guy on the phone who even made eye contact with me and she said "when he is done with his calll". He made me wait an additional 10 minutes while he wrapped up sharing his stories. He came in looked at me and said I will call you in drops. Needless to say he never did and I had to follow up. I can take waiting and even following up for prescription but the inconsideration and power move he pulled on me is unprofessional and rude.

Urgent care center, and be prepared for some long waits. The kiosk check-in was quick enough, but I…read moredo wish they had a text service so you could wait in your car and then come in when it was your turn (and also give you an idea how many in the queue ahead of you). Waited there almost 2hr when the first guy said "20 mins"... which I shouldn't've believed. They were clean and efficient, though, once I saw the RN and Dr, they were quick and I was out in ~15min. X-ray was down when I went in on Sunday.

Horrible experience with CityMD Morris Plains location. They didn't give me the note for work I had…read moreto go back and ask for it and had to wait again for them to just give me a note. I called multiple times for my meds and was told several times it was sent the pharmacy but the pharmacy never received it. And when I called back to check they said " oh we don't have anything on record for meds" even though they confirmed they sent it before, then I was given the run around between this location and the aftercare to get my prescription, transfer back and forth daily calls after my visit and I still didn't get my meds. And on top of that I was given the wrong diagnosis. When I followed up with the specialist I found out I had a fracture in my toe and that they said there was nothing wrong. Never going back to this place again. Very unprofessional

To give just 5 stars is not enough, they deserve 100 of them. Let me tell you that I've been seeing…read moredoctors for years and got used to chronic pain as noone could fix it, but Dr. Greuner diagnosed the problem within 5min of my appointment. This is the best care and treatment you can get, not just in New York, but worldwide. I came from Europe to specially see dr. Greuner and glad I did. No wonder he is ranked as top 5 doctors in the world. He is so carrying, knowledgeable and genuinely an amazing person. The staff and dr. Tonis were so friendly and welcoming, they took the time to explain everything in detail and answered all the questions that I had. They followed up after the procedure to make sure everything was good with me before my traveling back to Europe. They don't just treat you, they make sure you leave their office healthy, pain free and with a smile on your face. I can't thank you enough how you changed my life. From constantly being in pain to being pain free, really increased quality of my life.

Let me start by saying this practice is amazing. Hands down the best experience. I love Dr…read more Greuner. I went in on January 26 for a consultation for lipedema with Dr. Greuner. The appointment had me and my mom's mind blown from the friendly and kind staff to the doctor diagnosis of a ventral hernia. The appointment was very through. I was scheduled that day for several vein treatments and the hernia repair which included abdominoplasty, panniculectomy and liposuction. Today is April 17 and I have had all the surgeries for the veins and hernia. I am able to communicate directly with the surgeon via email or text. My experience has been amazing. I still have a ways to go as far as my treatment for lipedema but I feel so confident and reassured that Dr. Greuner and Dr. Neistein and the whole team will continue to do their excellent and cutting edge procedures. My recovery has been smooth and I feel so much relieve in knowing that I am finally getting the treatment that is life changing. Words can't express how happy I am. I was literally in tears of joy by the end of my first appointment.