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    Mokulele Airlines

    3.7 (3 reviews)

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    Ask the Community - Mokulele Airlines

    Alaska Airlines - Extra comfort seat with more legroom I paid for

    Alaska Airlines

    2.8(33 reviews)
    87.1 mi

    I'm a Hawaiian Airlines (HAL) girl so this was my first experience flying Alaska Air (AS) into Palm…read moreSprings and out. HAL and AS are still doing their best to merge flights, airport gates, luggage issues, check-in and all those issues that may have been different before the merger. Let's just start by saying you must be PATIENT, with no expectations of how it "used to be." Tried to use my miles for the round trip flight from Oahu to PS and the app said no flights available. When I switched to dollars then all the flights popped up. Had to catch HAL from Oahu and transfer to AS in Seattle. The gates are NOT CLOSE TOGETHER YET (this is June 2025) so be prepared to find the tram subway to take you to an entirely different terminal. I had to take two to get there. Luckily I made my connecting flight on time, but if they had changed it I would have been in deep kim-chi. Then from AS gate to fly to Palm Springs - we boarded a tiny aircraft maybe 75 seats was a full load. The upper cabinets are smaller than HAL so if your carryon is slightly larger than make sure it can maneuver itself into the space. I saw hard cases being scratched while being pulled out. The seats are not as comfy as HAL- even the extra comfort seats. And they do NOT offer free wi-fi like HAL. Since it was a short flight we had a quick beverage service- only apple juice or water (no coffee or tea) offered and a snack pack of pretzels which flight attendant kept telling each row it is spicy so be careful. No tv screens in front of you either, so not sure if this is only because it's a smaller plane for the shorter flights. No complimentary magazine like HAL has either. Flight attendants were very professional and knew their stuff. Pilots communicated well and perfect take off and landing. It was a good first experience but hoping they get their gates closer together soon. I would suggest checking online the airport map you're heading to for a recon how far away it could be for your connecting flights.

    Alaska rescheduled my flights by more than four hours. We were told as it was their doing they…read morewould issue full refunds. As it turned out if you booked thru a site like Orbitz Alaska's policy is to charge a $250 cancellation fee fee. Typical BS that shows they really don't care and are willing to give the middle finger to customers.

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    Alaska Airlines - One of the first of many many delays that day-6 am flight that left after 7 pm!

    One of the first of many many delays that day-6 am flight that left after 7 pm!

    Alaska Airlines - Interior - no screens available and no free WiFi

    Interior - no screens available and no free WiFi

    Alaska Airlines - Overhead bins not as spacious as HAL so be aware.

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    Overhead bins not as spacious as HAL so be aware.

    JetBlue

    JetBlue

    2.8(12 reviews)
    87.1 mi

    Booked a jetblue trip online using the easy jetblue app on my phone…read more Boston to Las Vegas left Boston at it's scheduled time and landed in Vegas 40 minutes early than originally scheduled! I love everything jetblue offers, staff, planes, prices, entertainment all add up to a uneventful but pleasant flight.

    Rated a one only because of the people who provided the customer service from the ticket counter to…read morethe email responses to my request for refund we all good or might have been a zero. As a business however not impressed. Jet Blue 15/20 years ago amazing. My most recent trip LAX to Hartford plane delayed 8 hours due to @JETBLUE grounding our plane in LA for mechanical problems thus hotel room booked was a complete waste of $$$'s as i arrived at 4:30am. @jetblue did give me travel credit of 150 per ticket but refused hotel re-imbursement for that night. Fair enough as we realize stuff happens and if erroring on the side of safety i get it but not getting the hotel fee? This delay was on @jetblue not the weather or anything else. Their plane their issue. Now the return trip. We are arriving back at LAX and plane is not cleared to land so needed to circle back to land and thane this, "We have been diverted by Air traffic control but now have been approved to land. However we are concerned we do not have enough fuel if diverted a 2nd time. So we will fly to Ontario Ca. fuel up and come back to LAX." How do you fly from east coast to LAX and not have enough fuel to complete the trip. Seems somewhere a choice was made by someone to not add enough fuel to the plane and we didn't get home until 2:30am? Didn't book red eye flights but both trips ended up being so! Guessing @jetblue makes these flights every day right? not enough fuel? Needless to say my experience was miserable and unfortunate not sure i will ever use those points and probably will never fly this airline ever again. @jetblue your decision to not re-imburse the hotel and not put enough fuel in your plane on my return trip was the straw that broke the camel's back.

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    JetBlue
    JetBlue

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    American Airlines

    American Airlines

    1.5(72 reviews)
    87.0 mi

    I have to give 5 stars to an exemplary person and American Airlines employee, JOHN, who is a gate…read moreagent at the Palm Springs airport. I was waiting for my flight to leave for Pheonix (via on my way to Maui to get to my 80 yo injured mom) when John had to make an unfortunate announcement the the flight would be delayed by a couple of hours due to a mechanical issue. I could see a mob of people rushing to his counter with many understandable questions and worries so I waited a while then got in line and bless John's heart, he was patient with each and every passenger, answering their questions and concerns and when it came to my turn, he was ever so gracious and accommodating and told me he would come get me when he figured out a resolution and not only did he follow through with me and got me onto another flight, he had a lovely smile on his face as he did with everyone and when I asked him how he could be so calm and not be pulling his hair out, he replied "I take care of everyone as I would want someone to treat me in the same circumstances" Wow, John is a truly wonderful person as well as a BRIGHT STAR on American Airlines Team, thank you John for your 5 star service and making what could have been a disastrous day into a positive one!

    In person customer service is very good. The telephonic service (when you can get a person) is poorread more

    Photos
    American Airlines - Angry employee

    Angry employee

    American Airlines - Full page Advert in TIME Vol. XXXV No. 14 March 25, 1940

    Full page Advert in TIME Vol. XXXV No. 14 March 25, 1940

    American Airlines

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    Mokulele Airlines - airlines - Updated May 2026

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