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    7 years ago

    Jet blue is horrible at accommodating their customers. Do not fly with them. Worst experience traveling with jet blue.

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    Alaska Airlines - Extra comfort seat with more legroom I paid for

    Alaska Airlines

    2.8(33 reviews)
    0.0 mi

    I'm a Hawaiian Airlines (HAL) girl so this was my first experience flying Alaska Air (AS) into Palm…read moreSprings and out. HAL and AS are still doing their best to merge flights, airport gates, luggage issues, check-in and all those issues that may have been different before the merger. Let's just start by saying you must be PATIENT, with no expectations of how it "used to be." Tried to use my miles for the round trip flight from Oahu to PS and the app said no flights available. When I switched to dollars then all the flights popped up. Had to catch HAL from Oahu and transfer to AS in Seattle. The gates are NOT CLOSE TOGETHER YET (this is June 2025) so be prepared to find the tram subway to take you to an entirely different terminal. I had to take two to get there. Luckily I made my connecting flight on time, but if they had changed it I would have been in deep kim-chi. Then from AS gate to fly to Palm Springs - we boarded a tiny aircraft maybe 75 seats was a full load. The upper cabinets are smaller than HAL so if your carryon is slightly larger than make sure it can maneuver itself into the space. I saw hard cases being scratched while being pulled out. The seats are not as comfy as HAL- even the extra comfort seats. And they do NOT offer free wi-fi like HAL. Since it was a short flight we had a quick beverage service- only apple juice or water (no coffee or tea) offered and a snack pack of pretzels which flight attendant kept telling each row it is spicy so be careful. No tv screens in front of you either, so not sure if this is only because it's a smaller plane for the shorter flights. No complimentary magazine like HAL has either. Flight attendants were very professional and knew their stuff. Pilots communicated well and perfect take off and landing. It was a good first experience but hoping they get their gates closer together soon. I would suggest checking online the airport map you're heading to for a recon how far away it could be for your connecting flights.

    Alaska rescheduled my flights by more than four hours. We were told as it was their doing they…read morewould issue full refunds. As it turned out if you booked thru a site like Orbitz Alaska's policy is to charge a $250 cancellation fee fee. Typical BS that shows they really don't care and are willing to give the middle finger to customers.

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    Alaska Airlines - One of the first of many many delays that day-6 am flight that left after 7 pm!

    One of the first of many many delays that day-6 am flight that left after 7 pm!

    Alaska Airlines - Interior - no screens available and no free WiFi

    Interior - no screens available and no free WiFi

    Alaska Airlines - Overhead bins not as spacious as HAL so be aware.

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    Overhead bins not as spacious as HAL so be aware.

    Southwest Airlines - Beautiful airport

    Southwest Airlines

    2.9(21 reviews)
    0.5 mi

    After a truly awful experience with Frontier Airlines, I ended up booking Southwest Airlines from…read morePalm Springs to Las Vegas as the next best "budget" option. I'll be honest, my history with Southwest hasn't exactly been great. I'd say about half the time I've flown them, something has gone sideways. So my expectations were not high. But this time? Completely different story. Let's start with the check-in experience at the Palm Springs airport, because it deserves its own moment. It is hands down the best Southwest check-in experience I've ever had. It's a breeze, it's actually enjoyable, and it has that very specific Palm Springs vibe that you just don't get anywhere else. It doesn't feel chaotic or stressful like most airport terminals. It feels light, easy, almost... fun. You'll see what I mean when you go through it. The flight itself left on time. Not "almost" on time. Actually on time. People boarded, got into their seats, and somehow managed to get their carry-ons into the overhead bins in what felt like record speed. I was sitting there thinking... what is happening right now? This is not the Southwest I'm used to. Now, I did get stuck in a pretty bad seat right next to the bathrooms, which is never ideal. But since it was such a short flight, the discomfort didn't drag on forever, which made it manageable. The real win here was the luggage situation. I was able to get off the plane and grab my duffel bags quickly with zero issues. No drama, no surprises, no one suddenly deciding my bags don't meet some random requirement. And that alone made one thing very clear: every single problem I had with my luggage on my previous trip was completely induced by Frontier. The people in my row were decent, the process was smooth, and for once, everything just... worked. I never thought I'd say this, but I have a whole new appreciation for Southwest after my tramatizing experience with Frontier Airlines ( Never Again ! )

    UPDATE: My recent flight 2 days ago using the new assigned seating went very smoothly. This is a…read moremajor change for Southwest. They used to have open seating. The first 16 rows were for premium, and extra legroom was not filled to capacity. It's early days. This reminded me of the late 90s when most airlines started offering extra legroom seats in economy. Back then, those new extra legroom seats were often empty also. I can easily see how these new seats will become popular. This would be true on flights that were sold out.

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    Southwest Airlines - Row to myself!

    Row to myself!

    Southwest Airlines - Easy airport

    Easy airport

    Southwest Airlines

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    American Airlines

    American Airlines

    1.5(72 reviews)
    0.2 mi

    I have to give 5 stars to an exemplary person and American Airlines employee, JOHN, who is a gate…read moreagent at the Palm Springs airport. I was waiting for my flight to leave for Pheonix (via on my way to Maui to get to my 80 yo injured mom) when John had to make an unfortunate announcement the the flight would be delayed by a couple of hours due to a mechanical issue. I could see a mob of people rushing to his counter with many understandable questions and worries so I waited a while then got in line and bless John's heart, he was patient with each and every passenger, answering their questions and concerns and when it came to my turn, he was ever so gracious and accommodating and told me he would come get me when he figured out a resolution and not only did he follow through with me and got me onto another flight, he had a lovely smile on his face as he did with everyone and when I asked him how he could be so calm and not be pulling his hair out, he replied "I take care of everyone as I would want someone to treat me in the same circumstances" Wow, John is a truly wonderful person as well as a BRIGHT STAR on American Airlines Team, thank you John for your 5 star service and making what could have been a disastrous day into a positive one!

    In person customer service is very good. The telephonic service (when you can get a person) is poorread more

    Photos
    American Airlines - Angry employee

    Angry employee

    American Airlines - Full page Advert in TIME Vol. XXXV No. 14 March 25, 1940

    Full page Advert in TIME Vol. XXXV No. 14 March 25, 1940

    American Airlines

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    Dunes Air - Conference Area

    Dunes Air

    4.0(16 reviews)
    14.6 mi

    The FBO recently changed names, in an attempt to change their image. It didn't work. Super high…read morefees, high fuel costs, and poor management, have doomed this airport. The mechanic here is embroiled in several lawsuits and FAA investigations for faulty maintenance work. Multiple pilots have been banned, because they complained about what is happening here. And the new/old owners are tied up in several lawsuits with surrounding homeowners, over the changed access rights to the airport. Several attempts to sell this airport have failed. And now, new multistory construction, off the end of the runway, is closing in on the area surrounding this airport. It is only a short matter of time, until this place is closed down, for new development. (They almost $2.00/Gal difference in fuel price, compared to Thermal, which is only 5 minutes and 6 miles away, is astounding, and a good example of the poor management practices here !)

    ALL NEW Bermuda Dunes Airport! 5 Stars…read more Bermuda Dunes Airport has truly stepped up its game with its recent remodel--Mid-Century Modern meets top-tier service! From the moment you walk in, you're greeted with warm hospitality and a beautifully upgraded facility. I was so happy to see all this! The amenities here are next level. Freshly baked hot cookies and a variety of snacks make for a welcoming touch. The restrooms are like a spa, stocked with lotions, mints & mouthwash, hairspray and all the extras you didn't know you needed. The staff is fantastic--friendly, professional, and always willing to help. Whether you're stopping in for a quick break or spending some time here, Bermuda Dunes Airport makes the experience exceptional. Highly recommend!

    Photos
    Dunes Air - Dunes Air "Follow-Me" vehicle greeting jet

    Dunes Air "Follow-Me" vehicle greeting jet

    Dunes Air - Bermuda Dunes Airport

    Bermuda Dunes Airport

    Dunes Air - Hangar & Certified Cirrus Service Center

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    Hangar & Certified Cirrus Service Center

    JetBlue - airlines - Updated May 2026

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