We built our home with Stewart Knowles Construction, and while it is visually beautiful, our…read moreexperience has revealed serious issues beyond appearances. We've built five homes (this being our third personal build), and this has been the most frustrating--worse than even entry-level builders like Ryan Homes and DR Horton. The most significant issue began on August 5, 2025, when we reported a water leak in my mom's closet that quickly escalated into major water damage. By August 7, we were documenting extensive damage and mold concerns. The hose bibs installed were frost-free, yet we were initially told this was due to a frozen pipe and not covered under warranty--before the source was confirmed. Once properly tested, the leak was found at a solder joint, raising concerns about a manufacturing defect. Over the following weeks, damaged materials were removed, but the issue was not fully resolved before mold developed. We had to coordinate much of the process ourselves--bringing in third-party professionals, documenting conditions, and following up repeatedly. Their hired Inspector reported no visible mold, but independent AIR testing later confirmed airborne mold, visible growth, which failed the air test. This was especially concerning because the affected area was my mother's closet, and she has a known mold allergy. She experienced headaches during this time and for months after, and recent imaging has identified a liver issue, which has heightened our concerns. Having a mold-sensitive person living in these conditions made the delays and handling of this situation unacceptable. Despite the seriousness, communication and accountability were inconsistent. We felt we had to manage the process ourselves rather than SKC taking ownership of a major warranty issue. Beyond this, we've experienced multiple quality and safety concerns. The home was dirty at move-in, nail holes in the stairs were not filled, and the engineered hardwood floors were poorly installed (lifting and not fully secured). We also have ongoing humidity issues (60-70% humidity), likely worsened by poor airflow, including doors not cut properly for circulation. Several expected features were missing. Our other homes with second-floor laundry included laundry pans and floor drains, and even our investment properties included attic tents, which this home did not. We also encountered a dryer vent safety issue. A metal mesh at the roof vent caused lint buildup, leading to unnecessary service costs and a dryer replacement before discovering the blockage. This posed a potential fire hazard. Electrical work raised additional concerns. Instead of Cat 6 for TVs, phone jacks were installed, and a live exposed wire in our storage room shocked my husband--this could have caused serious injury or a fire. Additional issues include a cracked shower enclosure that was poorly repaired instead of replaced, a leaking exterior door window that took months to resolve, and a water hammer issue identified at our one-year inspection that remains unresolved (pipes bang in wall when the upstairs toilet is flushed). Overall, while the home looks nice, our experience has exposed significant issues with quality, safety, and warranty handling. For a custom home, we expected far better craftsmanship and accountability. A beautiful home should not come at the cost of safety concerns, mold exposure, poor warranty handling, and the homeowner having to manage issues that should have been addressed correctly the first time.

Working with the team at Stewart Knowles to build our house was an outstanding experience. Our…read moreProject Manager, Mark, went above and beyond to make sure our build was perfect in every way. In a situation where details matter, Stewart Knowles delivers!

The team is so helpful, knowledgeable, and on top of everything! Chance, the owner, is especially…read moregreat. He is super quick to understand what needs to be done, and he never tries to upsell you on things you do not need. You can literally Google what he recommends and realize he was right all along (haha)!

7/29/25 We hired Armstrong Construction to build our deck,…read moreand I am leaving this review as a last resort after numerous attempts to have issues corrected have been ignored. Shortly after the build was complete, we discovered several cracked boards, spindles, etc. We called, and about three weeks later, they sent a technician to make repairs. I spoke with him directly and made two things very clear: 1) To please use the exact same higher-end lumber we had paid for, and 2) To perform a thorough inspection of the entire deck to find any other issues, as he is the expert and we wanted this to be a one-time fix. He left without a word. Furthermore, it took me only a few moments to find several additional cracked boards and spindles that his professional inspection had completely overlooked. To make matters worse, the boards he did replace were a cheaper, different type of wood. For over a month now, we have tried to get this resolved. We have made three additional calls, sent an email, and a Facebook message. We received one call back promising a visit that never happened. Our Facebook message was seen and they asked if we had called the office, when I confirmed we had, there was no further communication. Our other calls and messages have not been addressed. My call today went unanswered with no option to leave a voicemail. This lack of follow-through also extends to promises made by the owner, who was supposed to conduct both a pre-build and a post-build inspection to ensure quality. Neither of these inspections ever took place. Disappointingly, this brand new deck feels no more solid or of higher quality than the 25-year-old deck it replaced. We are now left with mismatched lumber, unresolved cracks, and a company that refuses to communicate. I absolutely do not recommend working with this company. A final note: I fully expect this public review will finally get a response. Be aware that this review reflects our entire experience of poor service, shoddy repair work, and being ignored for over a month. For that reason, I will not be changing my 1-star rating or my recommendation, regardless of their response or eventual repairs. This review will stand as is to inform future customers. The only update I will make is to note if and when the repairs are finally completed correctly. ************************************ Update 7/29/25 16:24 (The company responded to my initial review and can be found on Google. The following was my response to them) Thank you for your response and explanation. First and foremost, I am sincerely sorry to hear of the losses your family has endured. I wish you all good health and fortitude during what is clearly a difficult time. While I appreciate that context, it's important to correct several key points in your statement so that my original review is understood accurately. The issue has never been about the natural "checking" of lumber. As I made clear in my initial emails, which included photos and videos, I'm somewhat aware of how wood naturally cures. This was never the complaint. The problems I have tried to get resolved are about poor workmanship: boards that are split and broken where nails were driven through, chunks of wood hanging off, and spindles that are split because they were nailed incorrectly. To your point about issues being "pointed out," when your technician was here for the repair visit, I not only identified these flaws but, as stated in my original review, I specifically instructed him to inspect the entire deck. I deferred to his professional expertise to find all obvious issues, which were not done. And thank you for the recommendations on how to fill the cracks. Regarding the final walkthrough, your account is incorrect. Coby and Eli did not do a walkthrough with my wife and me. My wife was in meetings all day and was not present. A walkthrough was conducted with only one of your team members and me, a fact I can confirm with security camera footage from that day. It was on that day that I went to the bank to get cash to pay the final balance while he waited. To be clear on the timeline: Yes, someone came for the initial repair 2-3 weeks after my first call. However, there has been no visit since then, despite my four additional phone calls to your office. A few weeks ago, I spoke directly with Coby, who said he would send one of his brothers out to look at the deck. Two weeks passed, and no one came or called. My subsequent calls went to a female employee who transferred me to Coby's voicemail twice, but I never received a return call. I understand that your phones were down today, which prevented me from calling to resolve the issue one last time before my review. However, this does not account for the weeks of unreturned calls that preceded this incident. My review stands as a factual account of our experience with the quality of the repair work and the complete lack of communication from your company. **Update in photos, out of space here*

Absolutely fantastic rental experience! This has been by far…read morethe best property management company I've ever rented from. They're incredibly responsive with maintenance--every request was handled quickly and professionally. Communication has always been clear, friendly, and respectful. I felt truly taken care of as a tenant. I would confidently recommend them to anyone looking for a reliable and well-managed rental. 5 stars all the way!

Wanted to give my business to a local company so I decided to go with Nationwide Carpet. I had used…read morethem in the past and they were great, but not this time. The person who they sent to install the carpet, John, arrived at my door and as soon as he stepped in my house I could smell that he reeked of marijuana. If I wasn't on a time crunch, I would have sent him packing and asked for a new installer. It was so strong that when he left to go get some supplies, my bedroom smelled like marijuana. My wife came in the room to check the progress and immediately said it smells like weed in here. After the install, I called Nationwide to let them know that it was not ok to have someone doing installs that reeked of Marijuana and it was super unprofessional. I first talked with Cameron who said he has known John for years and I probably just smelled cigarettes. I told Cameron that I had been around Marijuana in the past and I know what it smells like. He was obviously gaslighting me to cover for his buddy. I then asked to speak with the owner, since Cameron was blowing me off. I next spoke with Chris and explained the situation to him and he also tried to gaslight me and said you probably just smelled cigarettes because John is a smoker. I again explained to Chris I knew what marijuana smells like and John reeked of it. I explained to Chris it was very unprofessional to have his installer come to a job reeking of weed. Chris just apologized and said he would talk to John. Chris never said let me give you some money off the cost of the install since that was unacceptable, nope just acted like I didn't know what I smelled and made excuses. I won't be using them again!

Excellent experience with Nationwide. We were nervous as new flooring is expensive. Nationwide…read moreworked with us to determine the right flooring for our needs. Also, installation is everything. Axel and his crew came in and did an incredible job. They were kind, courteous and picked up after themselves. We were hoping the job would take under 4 days to complete, they did it in less than 2. Not much else to say, except that they were exactly what we wanted. A month or so later, no issues and no scratches, even with wear and tear and a dog. Great experience from a local company.

Glen and Seth were our builders and did a phenomenal job in taking down our old deck and…read moreconstructing our new one. They were prompt in showing up each morning, cleaned up the work site and very meticulous about the construction. I feel the deck is very well built and will be an area full of fun for years!

Believe the reviews, folks, at least for the Nashville, TN division. We paid just over $10,000 as a…read moredeposit in early November 2022 to reside our 2 story detached garage with HardiBoard. We weren't concerned with the cost; just that it was done right. The sales rep - John Hinely - said all the right things typical of a sales pitch, but we were already going to move forward as our current home is all brick with Hardi accents. We wanted the old detached garage to flow well and vinyl was never an option. Our house was a tear-down/rebuild but we decided to keep the existing detached garage since lumber costs are still so high. Our job was supposed to be done January 2023 but February came and ZERO communication from Durante. I called customer service around 2/20/23 and got a call from Sean on 2/21/23 stating that my job was delayed because of product availability from the supplier, but they should be able to get to me at the end of March or early April. On April 8, 2023, I attended the Nashville Home Show where Durante had a booth. I asked the sales rep there if he could help me out with some info on our job, and he said he was good friends with the owner's son and would see what he could do, but not to expect anything until the following Monday. This young man made the effort to go ahead and reach out to the team then tracked me down at the show to let me know and I was impressed! Sure enough, Sean called the following week to let me know my job would be starting the next week. FINALLY! Except the next week rolled around and NADA. No siding, no installers, no nothing. Most importantly, no communication. I called Durante again this morning to ask about the job, and requested that someone other than Sean call since he has now lied to us more than once. Someone I later understood to be a 'William' called back a bit later and sung the same story we always hear - oh your siding *just* came in and we were *just* about to schedule your job... You know the routine. BUT 'William' said the octagon gable vents we ordered in NOVEMBER 2022 weren't there and it was gonna be another 2 weeks before they would arrive. That he had gone to great lengths to call other suppliers in the area - ones they don't even deal with - to see if they could move forward but he had no luck. He said this like he was doing us a favor. Mkay. So, since my siding was allegedly there, I asked William to send me a picture of my siding that was there waiting on the vents. He balked and said they they don't have the siding - it comes from the supplier directly to the job site. Ok then, call the supplier and ask them to take a pic of my materials and send it to me. William didn't like that, I guess. He kept blaming the supplier for the delay and when I said I didn't care whose fault it was, that we purchased the siding and install job from Durante - NOT the supplier, he got big mad and said he wasn't gonna be talked over (and I interpreted that to mean 'by a woman' based on my interaction with Sean at the pre-job visit - misogyny is a real thing, ladies) and hung up on me. Guess he forgot to put on his big boy pants this morning. Way to represent, 'William'!!! So now I'm waiting on a call from a 'Scott' to see how this can get resolved since we're locked into a contract. Since I have absolutely **ZERO** faith this Hardie job will be installed correctly by this Nashville outfit, I will hire a home inspector or two to do nothing but stand outside and inspect every single board and piece of shingle that goes up on my garage to ensure all the flashing is installed to absolute spec as set forth by James Hardie. I also don't trust Durante at this point to honor any warranty since the head of the Nashville office is such a snowflake he can't take honest criticism from a woman, so it's gonna be installed absolutely, 100%. BUYER BEWARE when getting a quote from Durante. They sought me out after I filled out a questionnaire about Hardi installers in Nashville and I think I now know why. They also participate in high pressure sales tactics to get you to buy that day WITH a 30% deposit likely because they need the up front cash flow, even though they tell you it's to secure your place on their install calendar. That worked out well, now didn't it.

Todd was great. He replaced my key fob and key for my truck. He was very friendly and came out at a…read moretime that worked for me. I appreciate his service. Highly recommend!!!

Excellent Service!! After losing ALL of my keys, Todd's Locksmith Service was recommended to me…read moreby a friend. Great communication and he took care of rekeying two of my vehicles and my house in a very short time period. Todd is very pleasant to work with and I highly recommend. Would definitely call him again if I would ever be in this type of situation In the future. Thankful you, L. Stephens

Purchased a new HVAC with this company a couple years back. We have been very pleased with the unit…read moreand the service. Any time we have needed assistance Ken has been attentive, professional and always gotten to us quickly. I would highly recommend any services they offer, they absolutely stand by their work!

HIGHLY RECOMMEND KEN!! Ken came out to our new home today and gave us a thorough initial…read moreinspection/consultation for free. Then after realizing we were new to the area he gave us our first HVAC service as well for free. He gave us direct honest feedback, worked quickly but still took time to explain everything to us, and was extremely professional and pleasant to work with. We know nothing at all about hvac so he could have sold us on a lot of different things all of which he either assured us we didn't need to change at the current time or he just did for free. After servicing hvac he also did a walk through our home and gave us price quotes on a gas line we need ran and tankless water heater. Greatly appreciate his service and highly recommend Ken!

Not the best experience...Aaron ordered our garage doors and stated 3-4 weeks for delivery. After…read more4-weeks of silence I reached out for an update and was told 2-more weeks. Two weeks later I learned the wrong size doors were ordered. After another 3-week delay, the doors finally arrived and installation was scheduled. Aaron didn't do the install himself, he sent a younger guy out, on his own, to complete the work. I ended up having to assist here and there as the installer wasn't able to man-handle the old single-piece doors on his own. To make matters worse, the install itself was initially done incorrectly leaving gaps and screw holes where there shouldn't be any. Upon notifying Aaron of the issue, he came by to inspect the work and agreed it was not done correctly and promised to fix it within 2-day. It's nearly a week later now and not a word...When/If he does call back, I will decline his services as I have corrected the installers mistakes on my own. Buyer beware!

I called 8am to set up appt was told 2pm that day never showed up and never returned my calls or…read moretexts.