I'm editing my review because it was from long ago and the software has completely changed. The problems I had have been long rectified, and the cloud part is great! I'm also very happy with the customer service I've had over the phone recently. Use Yelp with caution. read more

Mary: I feel compelled to respond to your response First of all, I cannot believe that you published my last name on the internet. I find it amazing that MOGO does not value the security of their clients. If MOGO is not secure about their clients names and data, how can the patients of dental practices that us MOGO feel secure that their personal medical information is secure? My second comment is in regards the your statement that data is backed up and can be retrieved for $250. This may be technically correct but is practically false. If I lose my data and want it back, I will need to pay MOGO thousands of dollars to get it back. This is because I choose not to pay MOGO thousands of dollars every time MOGO comes out with a new version. This seems to be almost every year. The only way I can get my data back is if I pay MOGO the thousands of dollars they make you pay for each new version. So, it effectively costs thousands, not hundreds of dollars for MOGO users to get their data back from MOGO. Years ago, I asked MOGO why I have to keep paying thousands of dollars every year or two for new versions. One of the answers was that MOGO is constantly updating things in response to their users requests. I was excited when I read that MOGO was making it available for the ipad. I could go home at the end of the day and use my ipad to call and check on my patients. Unfortunately when I would go to my daily schedule on the ipad and scroll though the day, it would move the time and date of the patients appointment to "who knows where". All of a sudden, I had patients seemingly missing their appointments or showing up for appointments that my schedule did not show that they had. I had inadvertently moved their appointments. It took me a few weeks to figure out what was happening. I called MOGO and explained this problem. After a few weeks of nothing being done, I called back. I got some excuses. After a few more months, I called back and got a similar response. I gave up and stopped using MOGO for the ipad. Last week (now two years later) I called MOGO on another issue. I was told I would have to pay them $1650 to get any help because I had not paid them thousands of dollars to update my software as I was one version behind the current version. Wow! $1650 to answer a question! And this was after I had already given them tens of thousands of dollars over the last decade. I asked them if they had ever addressed the ipad issue. Of course the answer was no. In two years time, they had not had the desire to address this critical issue. I was told that they are very busy always updating their software! It seems MOGO updates their software so that they can charge you thousands for the new versions. This is what you get when you work with this company. You get nickel and dimed, ripped off and have you full name put on the internet for all to read. Please do not make the same mistake that I have. ADDENDUM: less than 12 hours after I posted this, MOGO removed my last name from their response. Clearly they monitor internet reviews carefully and modify them quickly for their benefit. I would be nice if they fixed their software as quickly as they fix there adverse reviews and write new software versions that they make you purchase. read more

We have used MOGO for 15 years. We originally used it because the doctor had used it in another practice where he worked for 3 years prior and was comfortable with the software. However, the company does not stay up to date in developing new features for the product. The treatment plan presentation format is not as customer friendly as other programs. Additionally, the upgrade process can be a nightmare when you are required frequently to upgrade the software. We like to purchase upgrades when there are useful new features being added. We do pay for annual tech support even if we are not upgrading to a new version. However, even if there are no useful new features being added, we are required to pay for an upgrade because whenever we report problems to the tech support team, their answer is "We can't help you because you are on the older version." Hence, be prepared to pay two fees all the time, the tech support and the software upgrade. They also only provide support from 9 am - 5:30 pm. They have very few tech support providers and so half the time you will have to leave a message on an answering machine and hope they call you back soon. Also, when they need to escalate the issue to "programmers" the programmer comes in around 11 am and still leaves at 5:30 pm. I would recommend going with a bigger company that can provide better support when you need it instead of having to leave messages all day and not having access to a local field sales rep. read more