I have 4 accounts with ModWash in my household. When I first signed up on Fisher Boulevard in toms River, I was assured of the quality service we would receive. In the beginning staff was plentiful, and the equipment was maintained well. Over the last several weeks service and quality wash and customer service diminished extensively.
I pay for upgraded level of service and I am not receiving those services. Here is a list of items that I wish to bring to your attention.
I have not received tire shine over the last several weeks, although I pay for an upgraded service
There are never clean towels to dry off the vehicle I have to wait several minutes for them to obtain them and hand them to me once I go into the office area.
Just getting into the car wash is an issue as your screens are not working and it does not recognize my vehicles all the time
Equipment is not being maintained properly, as stated tire shine is never refilled, The lights that tell you when to pull out at the end of the car wash are not working and causes people to stop in line making the entire car wash to shut down. The mat washing system is never working, it's missing heads from several of the vacuums,
windshield washing fluid is not working and many times bottles that are put out to be used are empty,
even the air blaster that is supposed to work at each area of the vacuums does not work properly.
The biggest issue you have with the Fisher Boulevard location is management. You have no staff and the staff that is working is rude and not very helpful. I have not been offered an air freshener in months. No one is ever standing at the area where you pull in for the gate. If this is going to be the level of service, I need to expect then I need to ask to have all four of my accounts canceled if this cannot be rectified. At a minimum, I believe I should be credited for services that we have not received over the last several weeks.
Believe me when I say, I am not someone who normally contact customer service but this has gone on for a long time and it just is getting worse by the day. When I tried to get assistant from the current manager, he could not provide me any and told me to go online to log a complaint. read more