Always broken ,can't tell the difference between the lest expensive and the most expensive. Difficult to cancel membership

They were very fast efficient very clean and the customer service was impeccable. It was my first time using them the manager Ian was very knowledgeable and extremely helpful will definitely be going back for the membership. My next trip read more

I was charged in $19.99 membership fee on June 19th 2025 that I did not authorize. The last time I was at the mod wash I used my debit card and I got it $10 Car Wash and that was on May 19th. I've been trying to get a hold of The Advocate line in I'm on hold like forever. What a rip off. I will be contacting the Better Business Bureau read more

Very courteous and scrubbed for bugs! Professional and upbeat staff. Use ModWash all the time!!!!!!!

Dear ModWash, I just visited your Ashtabula location for the first time today. It is at the end of my street, so I thought it might be convenient. I wasn't sure how the membership options worked; I figured I would pull in and check it out and at least do a single wash, to see if I liked it. I pull in - there are 3 lanes, and one says members only. There is no employee at the entrance. Two lanes are blocked with cones, the only open lane is members only. I think, oh well, maybe this is what they do when they are slow. I pull up, the screen prompts me to pick English or Espanol. I pick English. It then asks me if I want a membership or a single wash. I choose single wash. Many options come up, I choose the basic wash. I get to the next screen, and hit continue because I don't want any add-ons. It asks how I want to pay, I select credit card. Still, no employee in sight. I get my purse and I am reaching for my wallet, and a light haired man in a bright orange or yellow shirt comes running up, yelling, "Ma'am, STOP! STOP!" He gets to my care and says. "You are supposed to wait for us, you can't do that." I say, well how would I know that? There's no sign and no employee, and the screen says choose a language." He said, "well that's why I usually have an employee here." Me: "There wasn't any=one here and the screen is clearly set up for self service." He then started going on about self checkouts in grocery stores - I'm not sure what he was trying to say, because I use self checkouts in grocery stores all the time and don't wait for an employee to begin; in fact, most of the time I don't interact with an employee at all. At this point, he says he will get me set up or I can leave if I want, because they don't need RUDE customers. I say I will leave and begin to back out. He says, "No! I don't want you backing out, I will open the gate." He fumbles with the screen, tries scanning something on the barcode reader, and the gate won't open. He finally has to go to the gate in the middle lane to do something, then over to the gate in front of me, it opens, and I leave. I'm not sure how long I was there before he came over, but it was long enough for me to go through all the options, pick what I wanted, and dig around for my credit card. I am sorry that I follow directions that are on a screen, that appears to be self service. This does not call for being chastised by an employee because he wasn't standing where he was supposed to be. Not my problem. Very poor customer service - I will be posting this review on my social media as well, and I will continue using the 24 hour self service car wash down the street. I gave you a shot, and you blew it. Sincerely, A RUDE customer read more

My car has never been as clean as it is now. I have unlimited and it is well worth it if you wash your car once a week anyway. But to be able to pull up and vacuum my carpet is great .No getting out my extension cord for my vacuum no dropping in lots of quarters else where just to run out of time and need more quarters .highly recommend Mod wash. read more

Best wash in the area. Friendly caring employees. Always willing to go above and beyond to help and make sure my car comes out clean.

Pulled in to car wash - the guy by screen where you select your options said you are not allowed to touch the screen. Only he can. He said due to Covid and such I told him I will go somewhere else this was Friday at 12 noon. Avoid this place read more

It's always a treat when William helps us out! the kids love their suckers Free air freshenera, vacuumimg and interior cleaning supplies make Mod Wash top notch value for the cost. read more