These guys are contracted through GEICO, so when I needed my car towed, GEICO set up the request.
I was given an hour wait, 5 minutes before the hour is up, it says tech has arrived... but no one called me. So I called them.
I was told "not to worry about Geico's notifications" (!!!!!!!!)
I asked him for the new eta, he said 35 minutes. At that 35 minute mark, it says my request has been fulfilled on the GEICO app (!!!!!!!)
I call GEICO, he says it's gonna be another 15 minutes... 40 minutes later he finally shows up and the owner has the audacity to throw shade at me with "where are you? Why aren't you outside?"
Are you kidding me??? It's 100 degrees outside, that's why.
The guy speaks no English, which okay fine, but he could have read the report which said I had a dead battery instead of taking my key and trying to crank the engine multiple times so he could put it in neutral --
I almost ran over there and threw him out of my car.
Wtf???? The taillights were flashing like crazy, there's no way he didn't see something NOT RIGHT on the dashboard -- and he's still cranking it.
He tried to open the hood of my car and I stopped him -- WHY ON GOD'S GREEN EARTH DID THIS GUY THINK HE HAD PERMISSION TO DO ANY OF THAT???? He finally took out the translator app and put the car in neutral manually.
My new battery was installed at my destination and the car drives brand new again -- but yesterday I thought I might be buying a new starter and a new alternator on top of the new battery bc this guy had no business being around cars.
Btw, I'm a 41 year old female who can't change a tire by myself but even I KNOW not to keep cranking a dead battery.
I wouldn't use this company again if they were the last ones in Orlando. Yesterday was absolute insanity. read more