Lindsey and Susan are such kind and patient physical therapists. They gently guide elderly patients…read moreand help them with their goals. Susan has been helping my mom with a knee injury and we've been seeing improvement where steroid injections failed. The PT they provide is explained simply and easy enough to follow even when my mom is at home. Great location with parking. The office is smaller and there are lots of patients inside. The equipment looks nice and they are always cleaning.

Well after being off my feet for over 2 months I'm ready to get my life back. So next step is…read morephysical therapy. No hesitation here. I knew exactly who to call. Buffalo Rehab Group. I used their services about 5 years ago and was happy with the results. Everyone here is friendly and helpful. I'm currently being seen by Jeff Woodrich and on my last round also by Jeff Long. . Both are caring and dedicated to getting you back to your normal self. Things have changed a bit since my last visit. All your PT exercises are now put on an app for you to use at home. Forget exactly how to do them? Check out the video. Keep track each day of your progress. Any questions? Send them a message. I did this twice and got a response within hours. I'd never describe physical therapy as fun but they do make it tolerable. I don't dread the visits. Thank you Jeff and the rest of your crew. 2022-70

The receptionists was very friendly and patient when I had to fillout paperwork for her. The…read morephysical therapist was very professional, caring and knowledgeable. He made sure I understood the type of my injury.

I can now move my neck in every direction thanks to Sammy and his staff! Jamie, Lindsey and Jake…read morehave treated me consistently in a professional and caring manner.

The MD's I've seen are very professional & extraordinarily competent. Nothing but high praise for…read morethose folks I have knee issues from past injuries and was a candidate for total knee replacement (TKR). I went to UBMD Orthopedics Physical Therapy at the Maplemere location to see if I could strengthen the knee to prep for or possibly delay TKR surgery. The UBMD PT department is where I faced issues. At that time, it was difficult to walk stairs or even 50 yards. The young PT I was assigned plugged me into a "one size fits all" rehab program. It did not help that my PhD therapist was impersonal, distracted & inattentive, and his subordinates did most of my therapy that he designed. The exercise program I was given made my pain much worse, decreased my mobility and was generally detrimental even after 6 months of dedicated effort on my part. I was getting discouraged. My knee got so painful from the assigned UBMD PT, I developed fluid in the knee joint and required multiple cortisone shots. Out of necessity, I ditched about 2/3 of the exercises I was given and all of the weighted exercises from UBMD PT and pivoted to body weight squats, knee stretching, yoga, walking & banded leg work. I borrowed from my boxing and martial arts experience from many decades ago emphasizing rotational knee movements, feints, front to back and side to side stepping. My knee slowly responded to my own custom designed PT treatment, and today I can walk stairs without issue, walk a mile, have minimal to no knee pain, no fluid on the knee and have not required any cortisone shots since early in 2025 which was from the UBMD PT exercises. I also don't require TKR at this time. Another UBMD PT issue is their glacial response time to calls for appointments - 2 weeks plus in my experience. The final issue at the new UBMD ortho office on Maplemere is the parking lot design - it's a miserable set up. The long, wide grassy "berms" installed in the parking lot present a dangerous maze to ortho patients who can have issues just navigating flat pavement. UBMD ortho should add flat "walk throughs" in those berms.

I saw Dr Michael Freitas for a condition I've had for over a year. This review is specifically for…read morehim, because I was here last year to see another Doctor for another issue and that whole team was awesome. In a nutshell: my shin & ankle & foot (all on my left leg) feel like they're filling up with gas in the same way that your knuckles do when they feel like they need to be cracked. Except it had been getting worse, going from 'occasional' to 'every day, all day.' I'd take 20-30 steps and my whole left leg would sort of stiffen and it would be painful to walk unless I stopped and 'cracked' my shin, ankle, & foot. So I saw Dr Michael Freitas after being x-rayed. I showed him my walk and let him hear the cracking, and I had even printed out a diagram of the leg & foot and highlighted the areas that I was experiencing issues and pain. He said, very nicely, that "nothing was wrong" with me. Oh. So it's normal to have to stop ever 20-30 steps? Okay, then, cool? Also: how could he see and hear what I was talking about and *still* decide that nothing was wrong with me? And I am not a doctor, but the areas that I highlighted on the diagram are TENDONS, not bones. You CANNOT SEE TENDONS ON AN X-RAY, Dr. Freitas. You should listen to your patients, especially if they come in prepared. I *knew* the tendons would not have been visible on the x-ray, but instead of listening to me he decided the x-ray was 'proof' that I was a-okay. It has been a nearly a year since that appointment and my left leg is STILL doing this, every single day and night, all day and night. But, no worries! Dr. Freitas says this is normal!

Definitely recommend this place for anyone who needs physical therapy!…read more We were connected to this place through Millard Fillmore Hospital, and were scheduled with Mike. The receptionists at the desk are friendly and helpful. Make sure you come 30 minutes early for your first visit to fill in paperwork. All the PTs here seem to know what they're doing and are very pleasant. Mike's helped us out a lot and is extremely knowledgable and patient. Definitely recommend!

I have been using physical therapy for years. This was my best results. They took great care of me…read moreand they were focused on me.

Excellent for cadio-pulmonary care. Therapist have specialized knowledge and tools to address the…read moreneeds of clients.

Isn't it a little odd to write a five star review for a place you never hope to see again? Maybe…read moreit's more than a little odd. Either way, as much as I enjoyed rehabbing my injured shoulder, physical therapy isn't something I want to visit any time soon. At least when I inevitably hurt myself again, I know exactly where to go. I'm a bit of a gym rat, and unfortunately for my joints, I'm also a bit of a compulsive over-exerciser. So when I hurt my shoulder as a direct result of too much yoga, I needed somewhere to get better. I got a referral to Ken's office and off I went. My rotator cuff had never felt worse and I just wanted to get back to my old habits (well, a less painful version anyway), so physical therapy it was. I rehabbed with Dr. Charles for about two months while I worked on my extension, the better to get back on the mat as soon as I could. I received the best care possible. On a given session, I would alternate between stretching-based exercises and weight bearing exercises. We worked from a plan designed to be effective and challenging to the point where I could lift heavier weights over my head without causing too much strain to my shoulder. But the best part was the ice at the end of the sessions. Wouldn't you love the ice the most during a broiling summer day? I sure did. Again, as much as I loved this place, I hope to never see it again. But in the (let's face it, likely) event that I endure yet another gym injury, I know exactly who to call.

ive been going to Northtown physical Therapy for about 3 months now. The work they have been doing…read moreon me has been awesome. I am learning how to walk again. I have Guillain Barret Syndrom,which pretty much wipes out your bodys electrical system. and is rare to contract. And only happens in one in 500,00 people. They knew how to work with it. and my abilitys to walk again are slowly coming back. Cudos to their staff, i was using home P.T, it was working, but the folks at NT PT have done a great job with me. will highly recommend them if you have an injury, or other issues.

on August 25, 2025 at 2:30 in the afternoon I called to make an appointment for physical therapy…read morefor the first time. Dr. Luzi from Excelsior had recommend it. I spoke to someone on the phone, a polite young lady and gave her my name and phone number date of birth. Then she switched me to a receptionist immediately put me on.. all good no problem that's normal however, when the receptionist came back on the phone, I had explained to her that it was a no fault case and that over the last several months I've had to repeat the claim number 1 million times lol, just making conversation and she hung up on me mid sentence? than half a she became very angry and disconnected the call.. I feel like if you're in the medical field working with the public, especially in therapy where people are obviously dealing with an injury you should be a little more patient than that and maybe let people finish or sentence? It might be time for this receptionist to retire. I will never go there.